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Copthorne Hotel Cardiff-Caerdydd

Top rated by guests

Lobby

In-room safe, laptop workspace, iron/ironing board

In-room safe, laptop workspace, iron/ironing board

Combined shower/tub, free toiletries, hair dryer, towels

In-room safe, laptop workspace, iron/ironing board

8.2Excellent

(998 Ratings)

"The property was quiet, the lake aspect was lovely. The view from the dining room over the lake was stunning. Some of the hotel decor was unusual and interesting. The staff were very helpful and frien..."

Ellen

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(998 Ratings)

Hotel in Cardiff

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Lakefront hotel with a rooftop terrace and a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and conference space.
Copthorne Hotel Cardiff-Caerdydd offers 135 accommodations with safes and coffee/tea makers. Televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cardiff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Copthorne Hotel Cardiff-Caerdydd

Internet / Wifi

Laundry

TV

Garden

Free parking

Map of Cardiff

city location on map

Nearby attractions

Principality Stadium

Valley of Rocks

National Museum Cardiff

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.2Excellent

(998 Ratings)

"The property was quiet, the lake aspect was lovely. The view from the dining room over the lake was stunning. Some of the hotel decor was unusual and interesting. The staff were very helpful and frien..."

Ellen

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(998 Ratings)

Hotel in Cardiff

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Cardiff

city location on map

Nearby attractions

Principality Stadium

Valley of Rocks

National Museum Cardiff

Available Rooms

About this hotel

Lakefront hotel with a rooftop terrace and a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and conference space.
Copthorne Hotel Cardiff-Caerdydd offers 135 accommodations with safes and coffee/tea makers. Televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cardiff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Internet / Wifi

Laundry

TV

Garden

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.2 / 10.0

Excellent(998 Ratings)

2.0 / 10.0

The bedding had hair all over it, when asked if they can change the bedding. The manager came to my room and passed me the new bedding to chamge the bed myself. The door connecting the lift area the hallway where the rooms are, did not have a soft close mechanism. So all day and night everytime the door was opened it would slam shut very loud. I was woken up throughout the night. The night staff are not friendly and not very helpful.

5.0 / 10.0

Lovely room, very friendly and helpful staff and the Xmas decorations looked lovely.

4.0 / 10.0

Staff were polite and attentive. Large comfortable room. Decent food, ample car parking spaces. Would stay here again when next in Cardiff.

4.0 / 10.0

Breakfast was pleasant however the clocked elements were a little cold. The room was great but needed more shower gel etc There needed to be some bottled water in the room

5.0 / 10.0

Lovely welcome to a comfortable hotel.

4.0 / 10.0

Yes

5.0 / 10.0

Breakfast was fresh and hot, fantastic selection. Room was clean and fresh. This is my return visit from a couple of weeks ago. This is my first choice for Cardiff, just a few minutes from the centre. Staff at breakfast so friendly. Well done 🙂🙂

4.0 / 10.0

Great welcome from the reception desk on arrival 👌 Friendly bar staff, nice clean room (was a superior twin). Decent food in the bar area with relaxed atmosphere. Easy parking. Excellent value for money for an overnight business trip

5.0 / 10.0

Room was clean an tidy Plenty of shops around

5.0 / 10.0

The welcome at the desk was excellent, friendly and professional. Food was also excellent.

5.0 / 10.0

Welcome from the receptionist was excellent

5.0 / 10.0

The whole place is good,friendly staff, nice rooms,the breakfast is outstanding.

4.0 / 10.0

fitness suite and pool closed. advised of this only after booking. couple of rough bits like bath panel needed replacement. otherwise bed was comfortable, room was clean. too few teabags. good breakfast.

3.0 / 10.0

All in all, it was just an average stay on a business trip. Upon check in I was asked if I would like to add breakfast on my booking which I didnt at the time but wasnt told what time breakfast was. I decided to go for breakfast the following morning but took a guess on the time as no information in the room as the times for breakfast or dinner. In fact no information booklet at all in the room There were on the bed when I arrived in the room the cards you hook on the door which you use for do not distrurb which is what I thought they were so put them on the side and left them there. When I got back to my room after being at work all day, my room had not been serviced and a card pushed through my door to say Id said for my room not to be serviced by house keeping. What the cards are for are to inform housekeeping that you either did or did not want housekeeping to service your room. if you were supposed to do this you should be informed at check in or information in the room to tell you to do this. Never in all the years of staying in a hotel and this is supposed to be a 4 star do you have to let housekeeping know to clean your room or not surely in this day and age it should be an automatic thing, you even get this done in a premier inn, due to my room not being serviced I had to go all the way back down to reception to get some teabags as I didn't have any left. Just a little more information to guests is what is required upon check in

5.0 / 10.0

We did not have breakfast, but the lunchtime meal was good

3.0 / 10.0

Hi it was not made clear where to walk the dogs the entry point.I never knew there was £20 each dog per night to stay.The beds super comfy Breakfast lovely Bedroom freezing so spent 40 pound on blankets as i had my 85 year old mum with me The most disappointing for me leisure club swimming pool was completely shut for a long while apparently Wanting to relax at night in our room There was no room service However it was advertised as available so was the leisure club These things did ruin our stay I would return but the things promised would have to be available I would like a refund Thankyou

4.0 / 10.0

Staff very friendly good service excellent food at the bar

5.0 / 10.0

The reception staff were outstanding. They went to great lengths to ensure our rooms were close to each other. All the staff were really kind and friendly and took great care of us. The hotel is looking good! Breakfast was fresh and delicious with loads of choices. We will definitely stay again! Thank you all v much.

5.0 / 10.0

Great place to stay

4.0 / 10.0

Amazing staff - large clean room and very comfy bed

5.0 / 10.0

This the Cardiff hotel you must use. One of the best hotels I have used in a long time. Great staff!

4.0 / 10.0

A very comfortable stay, hotel staff friendly and helpful. Food offerings good. Perfect location with relaxing views of the lake and a good selection of retail outlets in walking distance.

5.0 / 10.0

Great location. Feels rural - my friend saw a kingfisher! - but is right next to a useful small retail park and very reachable by road. Everything except the bath plug worked. Cosy. Nice staff. Excellent breakfast. For the night that we booked, it was good value, though it often costs more.

4.0 / 10.0

It was the venue for our 60 year reunion of when we all met at teacher training college in Barry in 1965. The duty manager (?) could not have done more for us and made our reunion dinner an event to remember. We all enjoyed our meals and loved being able (and encouraged) to sing the songs from our college days. Thank you so much

5.0 / 10.0

Stayed overnight for my wife’s College Reunion. Lovely, spacious room (407) with good facilities, including very comfortable, king-sized bed and great, over-bath shower. All the staff were attentive and efficient, providing friendly but not overly-familiar service. ‘Sir’ and ‘Madam’ used, rather than the ‘Mate’ which seems prevalent in some establishments. Delicious, buffet breakfast!

5.0 / 10.0

Had a lovely weekend at the hotel, great friendly welcome at reception upon check in. The food in the restaurant was lovely as was the breakfast. The room was comfortable and clean, would happily return.

10.0 / 10.0

The property was quiet, the lake aspect was lovely. The view from the dining room over the lake was stunning. Some of the hotel decor was unusual and interesting. The staff were very helpful and friendly.

2.0 / 10.0

Thank you for your booking which was made as above. Upon being allocated the room, we had a quiet night. The following morning upon looking at the bedlinen we realised that there were faecal marks on the bed linen which we had used. These faecal marks were well caked on the linen showing that this was from previous usage. The Hotel staff was immediately informed and they seemed unperturbed by this. We then ripped all the bedlinen ourselves and asked for fresh bedlinen. As Hotel Team was immediately informed of the situation they agreed as to what had been observed. As a Hotel guest my expectation of a 4 star hotel is at least to provide clean bedding which was clearly failed by Copthorne Hotel. This is an unacceptable manner of providing a service as this breeds disease moreover to children. I would like to bring to your attention that faeces do pose high risks of allergy reactions and resapiratory and skin infections. Bearing in mind the above the room was not immediately thoroughly cleaned No room exchange was offered which brought about anxiety and restlessness during the stay. My understanding is that it is the responsibility of the Hotel to provide clean bed linen as well as environment. As we had come from London we were unable to check out we were forced to stay in such an environment with children. However photos of the faecal marks were taken and can be provided as and when required.

5.0 / 10.0

Very friendly and helpful staff and nice hotel.

4.0 / 10.0

Lovely hotel but a bit far away from Cardiff centre for us! Staff were amazing, very friendly and helpful!

10.0 / 10.0

Clean

4.0 / 10.0

Great location and convenient, however they could have better food options. Also the food was overpriced. The prices need to be cheaper! Not worth it.

10.0 / 10.0

A convenient location. Plenty of free parking. Large room, comfortable bed. Fast service in the bar and restaurant. Easy check-in.

6.0 / 10.0

Over all we enjoyed our stay, however on Saturday 9th August prior to leaving ny husband and i sat chatting with my sister. At this time there was the most unsavoury & disruptive altercation between a family who came to the lobby more than once. Not dure if those people were staying at the hotel. Abusive language at a loud volume did not make for a nice conclusion to a family meeting unfortutely.

5.0 / 10.0

Great stay, great staff, clean rooms, powerful shower, and very comfortable beds. Stayed for 5 weeks excluding weekends (business).

5.0 / 10.0

Me and 2 children age 3 and 7 had a fabulous stay. Staff were so kind and generous they even gave the children bread for the birds on the lake .I would definitely recommend the hotel and give a 100 % score to all the staff . Thank you

10.0 / 10.0

Staff were really friendly room was spotless and perfect will deffo stop here again 👍👍👍

5.0 / 10.0

Fantastic stay grwat location clean rooms good breakfast will definitely return.

2.0 / 10.0

No leisure club facilities available, was informed on the booking page and the hotel would not refund us. Also they wanted £50 deposit on arrival which again we weren't aware of and have not been refunded so far for this. Nosey bikes and cars reving outside late at night. Food prices expensive.

4.0 / 10.0

The hotel was easy to find, easy to park and the staff both in reception, restaurant for dinner and breakfast were first class ( Possibly the best I've interacted within in UK ).. they upgraded room to lakeside which was lovely but the only criticism was the double bed i booked ended up being 2 single beds pushed together which resulted in me only be able to sleep on one half as the gap in-between just swallowed you up

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