Buckatree Hall Hotel

Reasonably Cheap, nice location, friendly staff, no issues however the hotel is a little worn out and smells quite musty. No kitchen at all means no dinner or breakfasts are available which isn’t ideal. Apparently it says this on their website but doesn't mention it on booking.cm

No breakfast option or inclusion, Lift not working, TV intermittently working and kettle broken lid. Parking good and friendly reception and offer of help due to lift not working.

The shower was permanently locked on scalding hot, and there was no food available at the hotel.

The room itself was pleasant and clean. The staff were helpful. The hotel itself is getting dated and in need of a bit of refurbishment. One major issue, no restaurant. No food available at all, no evening meal, no breakfast, even though breakfast was available when I booked. It could be so much more, set in lovely grounds, quite a nice building, but suffering from a lack of attention to decoration.

Why were there empty food packets underneath the bed? Why did the shower drip when turned on and have no flow? Why were there black bits on the bed linen? Why does it cost £15 to leave luggage prior to check-in? Why were the rooms not clean? Having paid £110 for a double room for my daughter and her partner I would expect much more. They left as soon as they could the next day and who could blame them. Clearly standards are so low; simply how can management and staff accept paying guests knowing that the guests will be exposed to such poor conditions. Only the location of the Wrekin saves it; such a poor hotel in such a wonderful location. Suffice to say my family or I will never be going back

Good for when working away although the restaurant should be up and running by now and also have draught beer on

The hotel is under new ownership but in general needs to be gutted and started again now.

Was expecting to get food when we arrived to be told their restaurant wasn’t open as changed owners this was not advertised on the website. Although the room was okay the smell outside the room smelt of a fire. No heating also. Also took a while for them to find our booking. Hopefully all theses things can be fixed

The hotel was in a quiet location, the room was clean, tidy of a little dated in its decor. If/ when the owners start to update I’d suggest putting power sockets with USB charging points each side of the bed, the bed was comfortable and I had a good nights sleep during my stay.

All was well but should have put in the website that bar and restaurant was out of action as your in the middle of know where

I have stayed at this hotel twice before you then could get food delivered to your room. This time there was no food available and had to go to a pub to find a meal, no breakfast available again had to go out to find some and no bar. Definitely the worst stay I've had there and will not be going again. Hugely disappointed.

We paid £40 and were quite happy for 1 night. We didn’t have breakfast booked. But the restaurant/bar was closed and there isn’t anything close by without a car. But shop/pubs minutes away by car. Room was freezing, lots of people complaining or being given heaters. We were moved and then perfectly warm. Carpets on stairs need a hoover. Nice decor in rooms. They felt clean. Reception were friendly and helpful.

No heating and couldn’t adjust the shower so was scolding hot

Had a voicemail message left whilst I was at a wedding to say they were re-rooming us to sister hotel due to boiler breaking down. Rang when I got signal and the person I spoke to was quite rude. The hotel we stayed at was very run down, dirty, had a wasps nest outside the window, infested with ladybirds and the breakfast was abysmal.

No bar, no restaurant, no heating, no hot water, no staff on reception, no television working.

This hotel has poor facilities, on check-in I was told that room heating was not working. Location is not good as there are no nearby restaurants. I will not recommend it.

My partner & I booked a last minute, overnight stay here. We were informed during Check-In that the heating wasn't working - but the hot water was... and were asked if we were happy with that as a refund cannot be given once we have Check-In. We asked to see the room, to gauge the temperature in the room, before deciding. My partner is fine with the cold. I am not and wouldn't be able to sleep if it is cold. We were taken to the room to gauge the temperature. Enroute through the corridors, we were greeted with the smell of tobacco and weed. Not very pleasant, appealing, nor inviting. Our room was an end room. It was cold. I wouldn't of been able to sleep in that temperature. We were offered a 4-poster bed room instead. I am not sure why the 4-poster bed was mentioned, when it was the room temperature and no heating, that was the issue. We viewed the "4-poster bed" room. It was a middle room and as soon as we walked into the room, we could feel that it was slightly warmer in there. We accepted this double room. The bed was clean and the mattress was nice and firm.There were only 2, fairly flat, pillows. Clean shower towels provided. In the bathroom - the ceiling was moldy, as was the bottom of the shower curtain. There was a tiny, single-use complementary bottle of shampoo and conditioner. Only 1, for 2 people. No hand soap. Slept fine but wouldn't go back there in a hurry. Much room for improvement.

Although very clean. There was no heating, which we didnt find out until we got there. We were supplied with a heater at 8pm and compensated y Experian. They could of contacted us before our arrival. And a complimentary breakfast at least

Room extremely cold asked for heating but dident have any hot water was warm. Mattress needs updating as was sagging in centre and asked for more milk and never came to room to deliver had to go to reception to remind them

Nice hotel but wasn’t told no bar or restaurant

Arrived late just to use the hotel to sleep for one night, left early the next morning. The hotel seemed very dated in its decor, however it was clean and comfortable for an overnight stay and the rate was excellent for two rooms.

Absolutely no hot water this morning. How are you meant to wash? Compensation required please.

The hotel was very nice, Staff were very friendly and helpful. The room was clean and tidy, enjoyed the view with a beer on the balcony.

Avoid at All Costs – Absolutely Awful Experience Our stay at the Buckatree Hotel was nothing short of a nightmare. From the moment we walked in, it felt like stepping into a time warp—straight back to the early 2000s, and not in a good way. The entire building is severely outdated, with damaged doors lining the corridors and wallpaper peeling from nearly every wall. It honestly felt like the place hadn’t seen a proper renovation in decades. We booked a family room, but the moment we stepped inside we were hit with a strong smell of damp. Water marks were clearly visible on the walls, and the room looked like it had been thrown together with whatever furniture was left in a clearance sale—nothing matched and everything looked tired and worn. Now for the beds... if you can call them that. We would’ve had a better night’s sleep on a park bench. Lumpy, uncomfortable, and clearly long past their use-by date. Worst of all, the room was freezing during the night. Both of our kids were shivering and miserable, and there was no way to heat the room. It was honestly heartbreaking watching them try to sleep through the cold. We were supposed to stay for two nights but checked out first thing the next morning. It was that bad. I wouldn’t let my worst enemy spend a night here. They advertise this place as a 3-star hotel, but in reality, it should be condemned. Absolutely avoid—this place needs a serious overhaul or shutting down completely.

I loved it here. The staff were brilliant and very friendly. I will defo be booking again. Wanted to stay next week but they are fully booked. Will definitely be there again really soon. The location is perfect if you love scenery and the tranquil atmosphere is second to none. My 4 yr old also loved it here. Great leave if you have a pet too. The walks are fantastic. With breath taking views. You get what you pay for. It’s cheap and cheerful so no point in complain about the decor etc if you book here. Makes no sense in my opinion.

NO BREAKFAST

I think they need to review the website, there’s no bar ,no breakfast apart from some stale bread and old cheese,outside has not been cleaned for a long time,

Property was fair for the price we paid under £ 40 per night. Was in need of complete refurbishment. Lifts did not work. Kettle had to be replaced due to poor condition. Currently would rate this below motel style

A good hotel for a good price. The hotel staff were friendly and solved our problems quickly and easily. Rooms were clean and the beds were very comfortable! Would have liked the restaurant to be open or room service, but this was not available so we had to get a food delivery. Breakfast, however, was well priced and had a good selection. Gym was also closed. Location was beautiful - our room over looked the lake and was lovely to sit and have a coffee on the balcony. Would consider booking again when I am next in the area.

Would not recommend - Very dirty shower curtain disgusting . Towels we only had one large and a hand towel . Pillows were very thin . room really odd the wallpaper was horrid each panel had strips of glue showing so the overall room looked unkept . We were not brave enough to stay for breakfast the low price does reflect the standards . could easily be so much better The staff were friendly

The bed was very uncomfortable and there were no food or drink options available. This place has loads of potential but needs some care and attention.

returning to the hotel on 2nd night the room had not been cleaned. The reception said you had to request this and you should have been told when you arrived. Although the room was clean and a great view the TV system is complex and a gave up. I would have phone reception but the phone in the room did not get reception when button pressed