Extended Stay America Suites Los Angeles Arcadia

The building is visibly old with heavily stained bath tubs and sinks. I don’t mind those. What I mind was the cleanliness - hairs on the bath tub, cockroach in the bathroom and toilet that had questionable marks in it. I gave it a 3 bec of the price and the staff. Forget about the breakfast altogether.

The room was great for the price definitely recommend this for those are going to be staying in the area

Room dirty, it was very noise all day and night. I don’t know where that come from if it was the ac .

The room was dirty, It looked like a hospital room, smelled like smoke although it was a non-smoking room and had signs of a roach infestation. Even for the price we got it for, it doesn't seem like a suitable accommodation.

Staff. Very unprofessional. I spoke with the manager, Jose, after requesting a room clean. He told me it would be an additional charge and that they could clean that day. I said okay. The room was never cleaned, and the people at the front desk have such attitudes, along with lying about reaching out to the manager. She said Well, nobody is here to clean the room. What happened to hotels serving the customers, and let's start with having enough rooms cleaned that there is never a question of whether they have a room or not. I am booking rooms every week for our guys because we have a job in San Marino.

The pillow had a stain on it, you guys do not provide hair dryers. Did not have shampoo and stuff other than that it was great

Friendly, helpful staff is number one.

The room was uncomfortable. The breakfast was Tiny not much to choose from.

Great service and nice room as always.

The carpet was spots

Had great stay!!

Perfect

At night time it was some cockroaches in the kitchen room and bathroom

The property and staff were average but the room itself but poor to dingy, bedroom door hit door jam, bathroom door didn’t lock shower head although may have been for handicap accessible, was really low couldn’t stand underneath it. Floor was sticky.

The hotel and rooms are not what the website photos represented. The rooms and furnishings are very dated. Like from the 1980s or 90s. The kitchen had a hot plate appliance I have not seen since TV shows from a long time ago! Definitely can use a full refurbishing. Biggest problem is this hotel uses super strong chemicals to clean. During the stay, the entire room smelled like chemicals & strong bleach. We tried opening windows to air out literally all day, but it simply did not help as it was too strong.

My stay was comfortable, the staff was friendly and helpful. The bed was ok as far as comfort. The free breakfast was a nutrition fruit bar and coffee, but I’m thankful. The cleanliness was ok, was able to tolerate some things. I did report some findings to the staff.

We rented 2 rooms , 1 was ready the other was not cleaned yet ,had to be moved to a 2nd room,

My bed had hair (not mine) the bathroom was moldy, creamer container for coffee was empty and I asked for more and was told “no” waiting on shipment. Trashcans in the building overflowing with trash, hotel rug was discussing. It was gross hotel all the way around!!!

Web said house keeping can be done on request. Turned out guests have to stay for two weeks to have rooms cleaned. Guests have to bring down used towels to change new ones. On second day of our stay we did that n the staff said they ran out of fresh towels! Returned at nite, we wanted to do laundry. Turned out machines not working. The room was locked! Breakfast is poorer than basic.Have food on the table. Serve yourself is fine. But nowhere to eat. Had to bring food to the room to eat. We decided to check out one day early. Don’t book this hotel!

Nice location and room was completely fine.

Very welcoming staff, it was a few people that arrived at the same time, but they got us right into our rooms. Lillyana, Jackie Adriana we’re very nice the time that I was there I would recommend this hotel again

Key card does not work half the time

The manager was so accommodating and nice, all of the other staff members were so friendly except

The hotel receptionist was terrible. That’s all I have to say

All of the staff were very professional and friendly.

For those of us who lost our House in the fire, this has been a great temporary home. I’ve been in 5 Hotels since the fires, Extended stay Arcadia is Affordable, Convenient, Clean, very comfortable rooms, easy parking, great coffee in the morning, and lots of Restaurants close by. But the best thing is the staff, they’re always ready to help you and provide you with what ever You need. Thank you guys.

Property was clean, front desk were very polite and helpful, very good experience with Jackie Lilliana

The room was clean, especially the deluxe room. There are only two of them on the property. The staff was wonderful, especially Jackie. She is one of the managers and she does everything from cleaning rooms to fixing elevators to being personable and professional.

I have enjoyed my stay and the staff at the Arcadia Extended Stay. All of the folks who work here are courteous and helpful. I would recommend people I know to stay at the Arcadia location. The general manager is professional and takes care of business. The folks who work behind the counter in whatever position they hold are also courteous and professional.

As always pleasant stay. The workers are extra nice .

Not a bad place to stay. Friendly staff

I chose this hotel based on price and reviews. I was very pleased with the stay and would definitely stay there again. Having a kitchen with stovetop, fridge, freezer, sink was so convenient The website mentions kitchen "kits" for purchase, but they were free from the front desk and included a dish drainer, colander, toaster, coffee maker (and coffee), dish soap, kitchen towels, silverware, plates bowls and cups, a pot and a pan, cooking utensils, and a cutting board. In the bathroom, hand and body soap and towels were provided and shampoo was available upon request. They do not do housekeeping mid-stay unless you are staying multiple weeks, but they gladly provide restock of trash bags, towels, etc. The staff were friendly and helpful. The "breakfast" was granola bars, instant oatmeal packs, and frozen muffins. Soda vending was $3+ and washer and dryer were $4.50 per each load each machine (so $9 for full wash/dry) -- all vending takes only credit cards. The rooms were clean and a bit outdated, but included conveniences like a reclining chair, dining table, desk, etc. lots of lighting and electric plugs were available. Even though my room faced the busy freeway, it was nearly silent when the windows were closed. Even when the parking lot was nearly full, I barely saw or heard any other guests all week. The water was hot and high pressure and the bed was comfortably firm. The A/c was splendid. The location was 0.7 to 1.0 miles to Metro and stores.