Holiday Inn New London - Mystic Area by IHG

Quite

Great cleans

First of all if you stay here definitely eat dinner at La Luna the drinks the garlic bread the pasta everything was delicious. Back to the hotel. The front desk staff sorry I don't remember your name I think manager was so welcoming and understanding. She was polite and helped us get new keys when ours didn't work. Fresh towel for the pool, helped our kids get snacks and paper products for late night warm ups. The pool is a nice size love the large steps to relax on their are bathroom and a shower in the pool so you don't have to leave my only complaint is the window from the conference room that over looks the pool from inside. We were swimming while there was a conference and had no clue they could see us the whole time a little uncomfortable. Especially since there were chairs directly next to the window where we took off our swimsuit covers. The rooms were clean and beds soft. Biggest complaint was that there was an event at night that the hotel was not aware of and it could be heard in our room so loudly. The restaurant/bar should make the hotel aware of these events so customers are aware of the noise. Thankfully they turned off the music a little after 10:30 but 3 hours of loud pumping music I had a pretty nice headache. Ended with a little breakfast buffet in the restaurant about $20 buffet of eggs, potatoes, bacon sausage variety of breads, muffins and bagels and some fresh fruit

Stayed 2 nights for a local convention and was very satisfied with the cleanliness of the room, there were no odd smells, and the linens were very clean. The only suggestion I would make to the cleaning staff is to be sure they put conditioner in the wall mounted conditioner containers in the shower, there was shampoo in the conditioner which was a little disappointing since it’s a very simple detail. Otherwise everything was spot on, lobby was clean, restaurant on site was descent, a little overpriced(not Holiday Inn restaurant, separate business but in the building), but convenient. I didn’t try the pool or the gym but saw lots of people using both and it looked clean.Overall great place for the money.