The Dukes Head Hotel

Checked in very late due to train.

Very professional staff. Check in was quick, the room was excellent and the hospitality staff very good.

The man who greeted us at the front desk was an absolute delight and couldn’t have been better! Room was great too, lovely hotel overall

Absolutely amazing stay, staff are so friendly, the apartment was lovely. Brilliant little break for my husband and I. Thank you

Enjoyable stay at The Duke's Head Hotel. Brilliant location, friendly and helpful staff, and a comfortable room. Good value for money for a Friday night.

Room was spotless, staff work welcoming and helpful. Ideal position for access to the town centre. Lovely atmosphere. Breakfast was excellent.

Great stay, complimentary upgrade. Lovely room. Could use plugs near bed and shower head descaling.

Room as expected. Had a small room but was very clean and an excellent shower. Bathroom very clean. No usb sockets in bedroom. Breakfast average, not proper sausages. Friendly staff and quick check in and out.

We have stayed before and been very happy. This time we stayed in room 209 at 5.30am we were awoken by the noise of extractor or air con units just outside the window. I would stay again but would stipulate an even number room to avoid this noise.

Everything was brilliant!!

Very lovely hotel, great breakfast, lovely staff really enjoyed our stay

Good atmosphere and pleasant staff

An old hotel well kept. Very charming. In down town close to train and bus station. The food was very good.

The hotel is modern and clean, rooms are comfy, we only stayed one night but would have been happy to stay more. We were disappointed with the restaurant, the menu nothing like the on line sample. We would stay again, but would book elsewhere to eat.

Parking ok but expensive. Dinner menu very limited and not changing, so ate out more than we would have with a bigger menu

Room was adequate for our needs, very clean however a little bit too hot. Staff were very welcoming, polite and helpful.

The room was small, but reasonably clean. The mattress was awful! The shower head is fixed, but has slight movement (this should have had more movement as it is on a rose coupling), meaning the spray went past the glass screen. Extremely poor quality toilet paper. Breakfast definitely not worth £12.50! Other than that it was ok, just a moderate 3 star hotel.

Clean and comfy

Will certainly use this hotel again. Very satisfied. Great central location.

Parking difficult as having to use Council parking. Staff friendly and helpful.

One of front desk personnel was less than helpful when checking out. We needed a cab to the train station. I was handed a piece of paper with 4 cab cos phone number and told to call myself. One cab company "on vacation", two didn't answer, one said they would be an hour which would have been too late to catch our train back to London. I then asked for walking directions and was told she didn't know where the station was located. Although only ten minutes by car it would have been very difficult to manage with our suitcases. I then asked if someone else in the back office could give me directions. She then sought out someone else to help us. We were about to set off walking when a cab driver on vacation who happened to be in the parking lot on the time heard of our plight and offered to give us a ride. I feel the personnel member was not helpful and certainly should know where the train station is located and how to get there for situations such as these.

I have stayed in several historic town centre hotels and this one is a pleasant surprise. The rooms and decor are clean and modern - well designed and comfortable. What lets this hotel down is the service, particularly at breakfast. Despite one serving staff for every two tables there were empty table uncleared, coffee and some food stations were empty and unrefreshed. Staff didnt show guests to their table and no explanation was given of how the buffet worked or whether ypu could order from the kitchen. I was very unimpressed.

I had booked a room for my son and I, a room they when I booked said slept three so I assumed this would mean a minimum of 2 beds in the room - there was only one double so I had to pay to upgrade the room. WiFi in the lounge part of the hotel was non existent so working would be nigh on impossible. The bedroom we were placed was fine apart from the taps , shower head that were both loose and not fixed in place along with broken shower controls. I’ve stayed at this hotel before and it looks like standards have slipped which is a shame as this is a premium hotel in the centre of Kings Lynn. Please fix the WiFi, both me and the two friends I met there for afternoon coffee remarked that they would avoid using the hotel as a meeting place for that reason alone. A disappointing stat with unexpected additional costs.

The atmosphere in the hotel was very good and quiet. The staff were faultless in their attention to our needs well done everyone. The room we were in was a bit tired and needed some TLC especially in the bathroom.

Barman bent over backwards to make me a cocktail that wasn't on the menu

Lovely hotel and nice bar.

It was an another amazing stay, front of house staff were fabulous

Would not class this hotel 4 star. A lot of money has been spent on the communal areas which are very nice. Bedrooms and carpets not so much. Bedding clean and bed comfortable. Stingy with biscuits. Only 1 a day each Lotus biscuits. Room needs decorating, lots of marks on walls. No light over mirror. The light is at the back of you so it is dark.Large mark on ceiling where light fitting had been moved. Chips on woodwork and dirty windows. We also had to pay £15.00 per 24 hrs for security parking which is excessive. Carpets were filthy with lots of stains throughout in communal areas and bedroom. Breakfast was buffet and on the first morning there were no croissants or pastries and it was only 8.45am. My husband had a cooked breakfast which he said was warm. On the second morning there were a few pastries left and no croissants left. My husband had a lukewarm cooked breakfast.

The only complaint was the shower drain was blocked. And there was a bit of a musty smell.

Very clean but walls could do with a coat of paint.

The room was very clean, spacious and comfortable enough. The shower was strange in that it didn't drain seem to drain while in it. A strange barrier had also been glued in place to stop it overflowing onto the bathroom floor. To use the wifi you had to agree to some pretty egregious breaches of privacy, so I decided not to use it. Thumping music blared until 11pm from a wedding the hotel was hosting. It would have been nice to have been offered an option to relocate upstairs to a more distant floor.

Stayed at the Dukes Head over the weekend for a wedding and was left quite disappointed. Our room’s air conditioning didn’t work, and since it overlooked all the vents, it became uncomfortably hot. Even worse, the water in both the sink and bathroom didn’t drain properly. Despite reporting it twice to reception, nothing was done, and we ended up flooding the bathroom multiple times. It felt like the staff didn’t care. The best part of the hotel is the location – very convenient for getting into town. However, I would strongly recommend skipping the hotel breakfast; The Globe nearby serves two breakfasts for £12, compared to £25 for two at the hotel. Parking is also an issue: it’s very limited on-site and more expensive than using Tuesday Market Place just nearby. Overall, it’s handy for the town, but the poor room conditions and lack of response from staff really let it down.