Britannia Hotel Coventry

absolutely freezing. no heating working

Great location, pleasant room, though a very long queue at check-in, everyone waiting till 3, and only two members of staff

The reception staff were completly unhelpful. Had a double room booked and ended up in a twin room on the 7th floor. No heating, no hot water. Dirty room drawer tops had glass/cup stains. Discarded deo spray top on the floor. Mentioned the water/heating to reception staff and was told it was on a timer? I have pics that can be sent. Very disappointed and angry.

Was good service

Clean bed ok room tired but ok asked when we checked in if housekeeping was available and was told everyday but didn’t get any housekeeping done in the three days we were there apart from that it was good

Good Comfortable

Hotel itself was fine, receptionist was not. Refused to let me check in because I didn’t have ID, no-where in my booking confirmation does it say ID is required, she would not accept my booking confirmation and was extremely dismissive and verging on rude. I ended up having to get my son to send a photo of my driving licence, thankfully he was home or I would have been stranded with no accommodation and a room I had paid for sat empty. The hotel needs to sort its booking conditions on Expedia out and the staff need training in customer service.

Room clean and bed comfortable. Good sleep. Housekeeping staff were very helpful. Broadband signal was very weak and useless. No excuse in 2025 free or not. Not very happy in having to show ID when checking in as a British Citizen. Hotel stated it was enforced by West Midland Police. Only found out when carrying out on line checking. No info on Expedia wgen booked..

The hotel doesn't have a car park, which is declared on Expedia. I arrived late at night and was instructed to park my car on the street, which doesn't look safe at all. I asked for a refund, but was turned down.

It was a spacious room and great value

Very nice and spacious

I didnt know what to expect, cos of the mixed nature of previous review. However, I was surprised. The hotel is old, obviously but they have done their best to keep it clean and tidy. The hallway to my floor was a bit dank, but it could be due to anything. The room however was very clean, comfortable I dare say. The rug could be changed but it was not an irritation. Everything you need for a basic room was there, including an Iron. So yes, I was surprised.

Refused check in because we had no ID. Wasn't informed before hand we needed any. Stopped in many hotels in the UK and never needed my ID. Staff were extremely rude and very unhelpful, just saying that there was plenty of 9ther hotels we could try. Wouldn't give us any details to help with a refund and became aggressive trying to force us. Avoid this place at all costs.

Just a miserable experience from the moment I arrived. No parking, tired old hotel, staff seemed like she didn’t want to be there. Barriers everywhere as if it was about to be burgled, terrible shower, terrifying lift, and most of all £120 for the night!! I’d have been disappointed if I paid half that price.

No parking

On arrival the car park on the hotel website was wrong, I had to pop into the hotel and ask. The lady on the desk handed me a sheet of paper with a different, much, much more expensive car park. I asked for directions but she didn't know how to get there by car. I manager to find the road, but top tip, drive 50 metres down the road from the big car park and there is another small 24 hour csr park that is half the price. The room was okay, pretty much as you'd expect for the price but it was unpleasant to see what was behind the bedside cabinet when I was looking for a plug socket. In the evening I was woken around 4.30-5 by the fire alarm going off, then back on again three times and then the red flashing light staying on for a further few minutes. I struggled to fall back to sleep. On the whole I'd not book here again unless I had no alternative.

I was hopeful when I saw the lobby but the hotel is getting quite run down. It was hot when we were there, there is no air conditioning and the windows (I am assuming for safety) only opened a few inches so it was nearly impossible to get any air into the room unless I also opened the door (with limited effect).

The worst service I’ve seen ever. It was too cold. Night around 2 AM I contacted the reception to turn on the heater. But they said they can’t do it. The way they responded was too harsh as if I’m staying without paying. This is really the worst experience I’ve ever faced.

Just poor in terms of the real word "hospitality". Didn't see any kitchen or bar. Had to walk some miles to grab me any nice meal...

The hotel is so dated and needs a deep clean especially in reception. Dirty doors and floors , receptionist wasn’t too friendly either

The building is ok if you appreciate brutalist architecture. The huge rush mats at the entrance were filthy and dotted liberally with old chewing gum. Check-in was very slow with only one poor girl running the desk on her own. The shower wasn't working in my room (the mechanism that you would lift in order to have the water coming out of the shower as opposed to the taps was not working). In the end I went back down to reception and asked for a different room. I was kept waiting for 20 minutes before I had a new room to go to. On reaching my new room I first went into the bathroom to make sure that the shower was working. Alas the knob that would be lifted to have the shower working had been broken off. I took a photo (attached). Going back down to reception I was disappointed with the manager's (Robert) reaction to my issues. He said he'd go up to the room and check the shower himself even though I'd shown him the photo of the broken knob. It was now well over an hour since I'd checked in and my patience was wearing thin as I had appointments to meet later that afternoon. The manager returned saying his pass key/card wasn't working and was about to start looking for a different one. At this point, I was beyond caring about his pass key and told him and the girl on reception that I would not be staying and would be asking for a refund. I then had to book two more hotels to fulfil my 4 night stay in Coventry... all at the last minute.

It

It was okay! The noises kept on bothering. The bed was too uncomfortable to sleep

Just an average necessity.

No ground floor rooms. I requested a ground floor room, we were put on the 6th floor! Staff totally uninterested in us. Kept us waiting. The parking was almost a mile away. I had to drop my disabled husband off and was given a postcode for the parking which I then had to walk back from alone, at night in the fading light. The side of the hotel building had drunks and homeless person begging. This added to my anxiety. The lifts were dirty and smelt stale. We were there to visit the Catherdral, when i asked for directions, the receptionist didn't have a clue where it was. It turns out the hotel backs onto the Cathedral, I would have thought a basic knowledge of the local area a must. Really disappointing.

A great old fashioned hotel, direct access from the grond floor reception to the room with no nasty keycard required for lifts or floor access. The Britannis feels like a open easy access hotel. Recommend for ad-hoc meets

Dirty beds, no housekeeping available to clean dirty linens, and I got a skin infection because of it. Front staff are rarely ever there either and customer service doesn't respond. I'm pursuing this matter further.

The lift needs maintenance as the doors open before being onto the level

A nice hotel.

Three nights. Spacious twin room. Comfortable beds, enough towels. Really clean. Staff were helpful and friendly. The hotel is obviously tired but so what. Great location near lots of food and drink options and only a 15 min walk to the station. Only complaint which is the same with all Britannias is no plug sockets by the beds.

Liked that it is affordable, however room service is not available

In need of an overhaul. Very pleasant staff throughout. Room had stains on the carpets, and cigarette burns . Bathroom clean but tired. Shower gel dispenser just seemed to have water in it. Room very warm, window only opened slightly. Fan supplied but extremely loud. The area is beside the university, while my car lasted the night parked nearby, I wasn’t confident it was going to still be there in the morning. I was only passing through so it was ok, but very hard to recommend.