The Regency Hotel Solihull

Refurbished room clean and good but restof hotel very tired needs full makeover. Toilet area in bar very smelly

Private Christmas party on at the hotel. Music blasting out until late and after it had finished, had party members making extreme noise in the corridors and rooms either side of me. Vomit in the corridor. WIFI is non-existent in the room I was in, batteries didn't work in the TV. Spoke to the night receptionist who took notes of the above and said someone would contact me later that day but never heard anything which shows a lack of care (he handled the situation very well and was very apologetic). I was kept awake from around 2am

Room very dated and very poor lighting. Asked about breakfast in the morning and wasn’t told that it finished at nine even though everywhere said ten.

excellent close to the tram and shops

Stay of one night in a recently refurbished room . Which had its faults ,noise from corridor and other rooms awful . The 2 nd lock on the door was a security chain not something you see often in hotels . The toilet was packed around quite badly with huge amounts of cracked mastic one of the first things noticed on entering the bathroom . Above the bed were brown leak stains on the ceiling Black mastic tape to carpet across the room and more things . The bed was comfortable with nice linens and tea coffee etc available and a TV . It was a large room with windows to the front of the hotel but it did not provide a perfect nights sleep with the noise factor between rooms . It did not look like a recently refurbished room either with all the things wrong . On a positive note I’d like to say a big THANK YOU to the night Receptionist who was a lovely person ,we got talking whilst I was waiting for my taxi had I known he was there I could have passed the night with him chatting rather than listen to room noises . He is an asset to your hotel and I hope you realise his potential .

Everything was great.

The room was lovely well decorated and clean. I was worried after reading some of the reviews but found absolutely nothing wrong. The staff were very friendly and helpful. I stayed in room 245.

Room was modern and clean

Staff are so lovely, renovated rooms are decent quality as ive stayed before, but the old room i had and some of the other guests at the hotel agreed they were not livable, i had sticky stains on the floors and mold in the bin which i asked to be replaced but it wasnt. Others reported to me the same and bugs in the bed. Food was good at the hotel but i do believe that the old rooms shouldnt be available for stay.

The receptionist was fab, but the hotel!!! What mess. The first room is was tiny, dirty, no phone. The suite was DISGUSTING! STUNK like hospital food, i refused to get in the bed & left. Fire alarm kept going off. Why is there no phone to contact reception? Why was the bath & the bed dirty? Im fuming, i left at 1am after trying my hardest to calm my nerves from the2 fire alarms. Would love a re fund to be honest because it was truly a waste of money!!!!

A 3 1/2 * review. Staff helpful , only one bath towel for a room booked for two but was rectified very quickly, but corrupted key card so a trek back to reception . Same happened following day ! Was in a refurbished room which was fine if lacking lighting levels, bathroom absolutely no where to hang towels or put toiletries and door bangs into sink which "had" a rubber bung on the face of it !! Restaurant not one I would visit again , small portions and basic . Served wine with 'a head on' but accepted that there was something wrong and replaced it without question . Wife, whose on a diet, only wanted a single scoop of ice cream for which we were charged £6.50 ! Although building works don't start until 9 am could hear builders dragging materials around on the floor above us for early on , and on the stroke of 9 am power tools started up ! Handy for NEC . Charge £10 per night car parking which is a bit of a con !

Room we were in had just been refurbished to quite a high spec

Nice hotel, room was tidy but the bathroom smelt of bad drainage. Also doesn’t clarify you have to pay for parking on arriving if you book through Expedia.

The location is great and quiet

We stayed in a new refurbished room, whilst this as nice, there was no storage space in bathroom, we had to put towels on floor. There was on 1 towel which is not acceptable for a couple and had to ask reception for second towel. The bed was a very small double and was a spring mattress so these dug into my side, making it a very uncomfortable sleepless night. Workman started drilling at 7am in the morning in the room either above or adjacent, again not acceptable.

Ideal for what I needed it for Would stay there again

The Regency provided a good base for us to attend a two day work event

Good value for money. Very pleasant stay and helpful staff

Great value accomodation

Didn’t have breakfast but it looked good. Convient for us because we were meeting family and friends

Well worth the money

Yes

I am hoping the manager Nick Windsor will restore my faith in this hotel. So far not a good experience . Charged for a breakfast I did not have. No apology , no reimbursement. Treated appallingly !

After a really bad start and 3 attempts I managed to get the room that I had booked. The room was a newly Renovated room. Clean neat and very tidy could still smell the new paint. The staff were very helpful.

Wi-Fi was not working they would not reset. Curtains did not keep out light. Parking at sight expensive and not mentioned on Hotels.com overall poor. Would not stay again

I walked in to hotel to a clean reception, however two stairs have stains on them. The rooms didn’t get any better. The bath had no plug . Toilet roll holder was missing. The room was very run down. I slightly leant on the bed for it to move and I near fell. Bathroom is shocking. Skirting board around bath is peeling and however did the filling needs retraining. Other doors in the corridors were loud upon closing. That woke me up during the night. The hotel is in need of a desperate makeover. The staff on reception desk were very friendly. I only booked due to a have a cheap room as it’s close to the nec. I’ve stayed in other 3 star hotels and they weren’t as bad as this hotel.

Aging infrastructure in the rooms: broken toilet seat, mould on ceiling bathroom, loose carpet... Unmotivated staff. Food in restaurant is below standards.

Room was clean

The staff were very kind and accommodating

I stayed there for one night and due to all night party and music was so Loud, I could not sleep well. People book hotel to come and relax and have a good night sleep not to listen Loud music and party. Rule should be NO music or party after 10pm or should have sound proof hall so people not disturbed. Awful experience. Will not go there again and won’t recommend to anyone who can not sleep due to noise.

The hotel was dirty. It must have been undergoing renovation but it would have been nice to have been informed before my stay. The photos show the corridor leading to my room. To be fair, the restaurant, food and service was fine

Booked a twin room for 2 nights for myself and my daughter who had to visit a local clinic. Upon arrival the outside of the hotel looked great and very promising. Sadly the room was a massive let down. I cannot emphasise enough how disgusted we were with the condition of the room, massive amount of mould in the bathroom, to wall against one of the beds had plaster peeling off and falling on the bed. There was construction work during the day which was not mentioned and made any rest during the day impossible. Regarding the mould I am very sorry but you can buy a mould remover spray for a couple of pounds so no justification to let the room in that state; The same goes for the plaster crumbling, it does not take much to fix this. On top of room condition I ended up with bites after one night sleep which I am certain comes from the bedding. After all that we ended up leaving a day early disgusted by the lack of basic standard and cleanliness. I emailed the hotel a day later to explain but had no apology whatsoever and definitely no refund for at least the one night that we left early. This is not the standard you would expect for a hotel advertised as 3 star and charging over £80 per night plus £10 parking. What a disgrace.