Holiday Inn Detroit Northwest - Livonia by IHG

Great facilities

Everything was great! I did book that hotel for the use of the hot tub and it was out of service and the pool was freezing. Other than that it was a great stay!!

Hard to find in the dark. Construction around.

Hot tub was out of order was only negative, place was clean and the staff were great, I will be back

I wish I could upload photos of this place. The Expedia pictures must be WAY out of date. There is no restaurant/bar service.The entire area is just a mish mash stack of chairs/tables. The breakfast which you have to pay extra for is terrible mostly because the area is filthy. Garbage bins overflowing, food on the floor, was told by staff "we don't have any more plates" apparently they ran out of the styrofoam. It took a manager to find something so we could plate our food. It looks like they haven't washed the table clothes under the hot plates in weeks. The ongoing adjacent construction was less disturbing than the filth. As a long time Expedia member I have never seen such misrepresentation of a property by their website. One bright spot, the bed was comfortable and room reasonably clean.

Bathroom shower could have been cleaner, mold at drain and seams, not my hair in the tub.

Check in and check out was easy. No issues with our stay.

Very clean

There was so much I did not like about my stay. It will take an hour to list everything. They took it upon themselves to charge me an extra $73 which was not authorized. They never said anything about the pool or the hot tub being closed until further notice. Their website completely misrepresents the facility. It shows a restaurant with a nice bar and so you may to think that that is part of the breakfast. I thought I would be getting mimosas but instead I literally got watery eggs watery waffle mix, and super dry sausage. The irony is this was a paid breakfast. I’ve had breakfasts that were free that were 10 times better than this. There’s more I could say like how the front desk guy was either smoking weed or sleeping in the back while I waited 20 minutes, but I’ll let that go for now.

The front desk staff were very nice, but we had to change rooms twice. First because the bolt did not work second due to the noise. The kicker was that or room was never made up over three nights. I could tell that the room had been entered, but nothing cleaned for the first two nights, on the third we received fresh towels, but still the beds were not made. Inexcusable.

Nice quiet spot

We needed special accommodations for elderly family members in town for a wedding, and the staff and facilities at this hotel went above and beyond to provide them. Everyone was friendly and responsive for whatever was needed.

Room was nice, the girl at the front desk was awesome..! Initially they wanted to charge us for the breakfast… ($10 each), but the girl just let us go eat w/o charge.. every hotel I ever stayed at gave free buffet breakfast, accept this one..? Why..? If we have paid for the breakfast I would have been pissed, because it was really bad. No plates, lack of food.. lack of juice. Not good at all.

We booked this hotel because it had a hot tub- we had a long drive and a nice soak is what we needed- hot tub was out of service -

Great staff, easy check in

This property was in a good location and clean the only problem that I had was the pool wasn't in service and that was one of the reasons why I got the room

I enjoyed the hotel it’s self but the lady at the front desk was very rude and judgemental and made me and my guest feel very uncomfortable and unwelcomed you guys should look into getting better staff to greet your guest I actually plan to call corporate regarding the issue because that was not a great feeling felt like I was giving a harder time due to my race

Poor value for the dollar. Not normal services available that you would expect at a full Holiday Inn.

Shame on Hotels for not talking about construction on the hotel. Also, no matter what temperature I set the thermostat at it stayed at 72. Not bad but I like to keep it coat night!

Hotel was under construction so pool was not usable until later in the day and the hot tub was not usable at all while we were there. Pool is very small. Charged$10/person for a normal hotel type breakfast and half of it was Luke warm to cold

The air conditioning unit was noisy. The toilet paper holder was damaged and the elevator floor was dirty. The price however, was reasonable.

The hotel was beautiful and was equipped with the latest 21st century technology. The rooms were very clean and it was a comfortable stay. The staff was friendly and accommodating. Things I didn't like was the hot tub being out of service the entire time I stayed (4 days) Also the hot breakfast was okay and there needs to be a waffle station and fresh fruit provided for the guests.

Only negative: As I opened the room door, it was immediately apparent (by smell) that someone had very recently used the toilet. Everything else went well.

Easy access and clean rooms.

This was an okay place to stay for the price. Breakfast was fine although they only had one waffle maker which made getting food slow. Our door key repeatedly did not work so we had to get it replaced at the front desk 6 times during our 3 night stay. The bathroom was not super clean either. It was a fine place to sleep but it felt like a low budget operation.

We enjoyed our stay. We got married and the Manager Billy went above and beyond during our stay. We will definitely stay here whenever we’re in town.

Under staffed. Couldn’t get enough pillows. Breakfast was just ok. Looked like it’s not a permanent area. ??????

This was our fourth or fifth time staying here. It seems the quality has gone down each time. After paying extra for the breakfast for two people for our two night stay ($44) it was a huge disappointment. So much so much so that we ended up not using the second day and went to Bob Evans and paid for breakfast there. We will not be staying there again ☹️

Front staff were just average. Wasnt rude but also not overlt friendly. When i had a few questions the front desk staff made me feel kind of stupid. First time ive ever been detroit and staff wasnt overly welcoming. The hotel itself was pretty good, constructuon made it hard to get to, and thats where the front staff wasnt helpful and what to them theyre used to, as a first time visitor to bith the city and hotel, i was not. Not very welcoming. Also signage for holiday inn could have bene set up by the road because the official sign and trance was blocked off and looked like was under permanent construction. Again, looked run down and not welcoming. Gotel should really make extra effort to fix these easily fiaxable things. Beds were fabulous and rooms were good condition. The only lacking was a fan in the batjeoom which tends to get hot from both showers ajd just having to sit for any length more than 2 mins...no air flow whatsoever. And we made rhebmaitqkr kf leaving it closed off after someone's shower and 2 hours later was still steamy and hot in bathroom. Rhe inside hallways also felt like the bathroom like no air flow and hot. Feels like the hotel is being cheal bot to air condition the inside hallways at all. This isnt motel 6. I paid extra for holiday inn even over best western and other decent average hotels. I would NOT stay here again with all of these issues desite the clean rooms and comfortable beds. Unless the price was lower or issues addressed.

Construction occurring on property, and this taken into account in my review. Also, proximity to I-275 made overnight noise a bit much.

No free breakfast

It was very nice. Would stay there again.