The Harlow Hotel By AccorHotels

Good

Room was clean but looks a bit tired now

Room was lovely and clean

I was charged the wrong price at check in. Too much. When I queried this he then had to check if I could stay at the price I had booked. The room was freezing. I had the heating on all day and all night and it didn’t work and the room didn’t warm up.

Well, where do I begin? The room was so dark I half expected Sherlock Holmes to pop in with a lantern. I’m fairly sure the carpet had seen more action than the London Underground—grimy enough to make me consider wearing shoes to bed. Speaking of the bed, let’s just say I wasn’t alone… and not in a romantic way. Bedbugs clearly thought they’d booked the room first. If you’re looking for an adventure in pest control and dim lighting, this is your spot. Otherwise, perhaps bring a torch, a hazmat suit, and a sense of humour.

The staff was very good and gave me a good customer services. The room was also very clean

Room was spotless. Bathroom looked brand new

Lovely clean room with good amenities. Good location. Excellent reception staff member Gemma was very friendly, efficient and professional.

The room and hotel was clean and had a comfortable bed. But the breakfast that we had was cold shocking and not worth the money. Also you had to pay £6 for the hotel carpark which most hotel carparks you don't need to pay.

The staff were lovely and made booking in a pleasant experience. The room was spacious and clean, but smelled a little musty. Could have done with an airing first. Bed was comfortable. The power cut first thing in the morning was a bit of a challenge but it did eventually get sorted. The midday checkout made life a lot easier. I couldn’t stay for breakfast because I had already made other plans so I can’t really comment on it but I’m sure it would’ve been nice. I would book again if I was going to be in the area again. Overall a pleasant hotel.

I booked this hotel through Expedia for 3 rooms for a late night return flight from Venice. I booked to pay on arrival. For some reason, on the 20th September, a payment was taken by the hotel. I messaged them via Expedia on the 20th, no response, i messaged again on the 24th, still no response. I rang on the 27th and after 15 minutes on the call, it got answered then cut off. I rang again and 7 minutes later I was told this would be looked into and I would be called back. That didn't happen. I rang again on the 29th and was told this had been looked into and a mysterious sometime had taken the payment it was a genuine mistake and wouldn't be a problem, we could pay the balance on arrival. Go to 03:15 on the 19th October. We arrive after a delayed flight. I speak to reception to check us in. They only have one room booked and no trace of any pre-payment. I had the presence of mind to record the conversations I had and played them back, including the part where I stated I did not want any issues at check in following our early morning arrival. I had to email that recording and I also emailed my confirmation from Expedia as proof. It turns out the mysterious someone had not recorded the details of the issue I had with the pre-payment so they knew nothing of this. Eventually 3 rooms were secured and I was able to only pay the balance which I had to calculate for them. I'm not blaming the night staff, but this was atrocious. It didn't improve in the morning.

Lovely room, very clean, good facilities, comfortable bed, excellent heating. Gemma on reception gave exceptional customer service.

Room was clean. Staff were friendly

On arrival/check in the member of staff on the deck was rude and not very forthcoming with information regarding my stay, like breakfast times and where to find the room. After finding the room I got inside to find a stained carpet and the room had a damp smell, this was bad enough for me to carry my bags back to the front deck and ask for a different room. When asked why I showed the rude woman a video I took of the carpet. Her reply was it’s not a dirty carpet but just an old carpet. The second room that I was given was just as bad. I did ask for my money back but was told they couldn’t because the booking was made through a third party. I’m going to upload all of the photos I took of the rooms. I also want to mention the photos on the website don’t not reflect this hotel at all.

Towels were changed and bed was made for 2nd day, which was lovely Hotel itself looks tired Breakfast was poorly managed, tables not cleared and food not restocked quicky enough

No food available when though we were told the restaurant was open until 20:30 and we requested food at 8pm. No choice at the bar, no lime, stood at the bar for 10 mins before anyone came to serve us. Generally tired hotel. Breakfast was average at best and coffee machines didn’t work properly and the drinks were Luke warm. Bread was moldy. Very noisy at night and woke up to noisy waste disposal outside the room.

Comfortable rooms

Air conditioning not working Parents with new born will have to carry the baby pram on the stairs

Not the best start, we arrived Friday and the reception charged me nearly the same price for my room as the price for 2 that was booked even though I showed confirmation. One room the door wouldn’t lock and could be pushed open without using key, when questioned at reception I was told to wait and someone would see me, half hour later we eventually had to the explain again to someone about the door not closing, after a time we asked to be given another room only to be told there wasn’t one and when I said I wanted a refund and I would go somewhere else miraculously they found a new room. Staff are not friendly also in the bar we got a drink and the service was terrible with our glasses and bottles being slammed on the bar. No smiles either civility doesn’t cost anything. For a stay that should have cost £300. they tried to charge £364. Hotels.com please be aware they are blaming you for sending the wrong prices to them, I eventually got my money back from them. Also breakfast was a shambles, food not hot and looked like it wasn’t cooked properly, today we waited for 20 mins to even be seen to let them know we arrived, eventually we walked out and went to the local Tesco cafe for a well cooked and hot breakfast. Overall I think this hotel needs a massive shake up and staff need to be retrained to treat people with respect and I and all of my friends will definitely never stay there again. If I could give less than 1 star I would. Never ever ever will I stay there.

My partner & I booked a double room, but on arrival were given a twin as no double rooms were available, after 1 night, we saw water dripping from the light in the bathroom & a big lump of human poo on the shower curtain, even though the cleaner had just left our room & failed to notice this, the head cleaner happened to knock on our door to check it had been cleaned shortly after, she was very apologetic, helpful & moved us to a double room immediately, the hotel is definitely overdue for redecorating

It was just off the M11 - convenient for where we were going- was ok for one night- room & linen was clean. Good choice for breakfast. Be warned- you have to pay for parking at the hotel!!

It’s a good hotel - and the manager is fantastic (no, we’re not family!) I would have no hesitation in staying here again.

the Harlow hotel is looking very tiered the barthrooms need to be updated

The room was noisy, kept awake by the traffic, tv is freveiw and has no access to netflix or any other streaming platform, i have stayed in cheaper hotels and had that option, not asking you to pay for it, but at least have the option to allowme to sign in the my own account, can do this at premier inn or holiday express, and the cheaper place i stayed the night before and will be staying tonight, as only £50, breakfast was ok, parking bays are tiny just about get out of you car

Got to hotel early so knew we couldn’t check in but thought we would go to restaurant and have coffee and sandwich, as we hadn’t eaten at all and travelled several hours. No restaurant open we was told it didn’t open until 5pm. Had to travel into town to find somewhere. Anyhow when we returned turned out bar opened at 3.30. No one on reception seemed to know what’s what. We returned to hotel in the evening expecting a night cap in the bar to find it shut at 10.30pm. Other than that bed comfy

Bar was unattended for long periods the menu as changed since last visit not good and reception eating when asking for help took 3 attempts to get my room key operational

Hotel rooms need updating. Aid con was broken. Whole hotel got woken up at 6.30 am due to broken fire alarm. Hotel staff are fully aware that the alarm is faulty.

This is a basic hotel, suitable for an overnight stay. The hotel itself is dated and general signs of wear and tear can be seen. Beds were okay, got a decent night sleep. Positives: They provide shampoo, conditioner, body wash. The room had air con which is a plus in the summer. Plugs by the bed which is helpful as someone with sleep apnea. Good selection of tea and coffee. Downsides: our room was a decent walk due to the set up of the building. Corridor smelt of illegal substances. The person who checked us in wasn’t very welcoming, didn’t give us a good feel of the place on arrival. When we opened the curtains all the way in the morning, there was a pair of someone else’s socks with mould growing, I did inform reception though and felt like they would have passed it on to housekeeping.

I don't like that they now ask you to fill out a customer details form at the check in desk. This information could be requested before your stay, or not at all since you have the info on the booking. I've always enjoyed the nice toiletries and clean fluffy towels at this hotel. The room condition is hit and miss. Some are well maintained, others not at all.

Great hotel, would stay again

When this was booked through yourselves the confirmation stated that breakfast was included. we booked into the hotel and was told that we had to pay £12.00 pp per morning for the breakfast and also £6.00 per night for the parking. The receptionist was not very good and the hotel did not look like it did in the photos. It had been a long day and what with the heat I did not think about the breakfast until the next morning. I spoke to the receptionist and showed her the confirmation and she said is was not on her screen. We asked for a refund which was reluctanlty given and we went for breakfast elsewhere. We had gone into the bar the Friday night and ordered a vodka and coke to be told that they had no vodka. The bar person was not very good and seemed like he had other things on his mind. The hotel as a whole needs updating. The bathroom was basic and there was rust around the bathroom tap and in some places the paint was peeling, the toilet roll holder was non exisitant and just placed on the side and the bed and pillows were not very comfortable. I will not be staying at this hotel again

Out of in the middle of nowhere, dated, dirty carpet. The only good thing is the staff, from staff were nice, Roxanne at the bar was very nice and helpful. The room was cleaned everyday.