Kaya Palazzo Golf Resort

We came for the holiday eid break. They were understaffed, wait a long time to get anything, food was not that great. Overall would not come back, for a luxury 5 star hotel i expected much more and better. They also do not have any activities, barely anything that engages people and things to do.

Otelin alanları ve tesisleri cok keyifli fakat aşırı yavaş, eksik ve kaba hizmet neredeyse her yerde yaşadığımız bir durum oldu

Considering the size of the hotel, the territory is quite small. The interior is pleasant and the territory is also nice, but very built up, there could be a little more space and big trees (for this a larger territory would be needed). The service was good, there were quite a few very diligent waiters, but we also saw some sloppy waiters (orders were forgotten, etc.). The service in the a la carte restaurants was particularly good, but I guess the best waiters are also chosen there and there were always enough of them there. The food in the a la carte restaurants was good, but not great (or we were just unlucky). The visit to the a la carte restaurants is paid. The buffet restaurant has a large selection (but I have seen a larger selection) and you can always find something to suit your preferences. On the Internet we saw pictures of platters with large crabs, on the spot we did not see crabs, nor did we see other delicacies. Finding a free table for dinner is difficult if you do not go in the very first minutes or after 20.30. The hotel has a café with a good selection of pastries (included in the price). The welcome snack table at the reception was plentiful and better than in some much more expensive hotels. The girls (assistants) who received us were very pleasant, but the information they shared was quite superficial and some things were also given wrong information. When handing over the room, they could have also explained to us the features of the room. For example, the fact that the curtains move with a motor and the small switch is located by the bed between the other switches and only on one side of the bed. It is clear that many customers have not found this switch, because the upper fastenings of the curtain had already been pulled apart. The sun loungers on the beach are very good with thick mattresses, but considering the size of the hotel, there are too few of them. When we arrived at the beach at 8:00, 80% of the sun loungers were already reserved with towels. At 8:30, they were all reserved. At the same time, it was possible to find free sun loungers by the pool throughout the day. It seems that the shortage of sun loungers on the beach has been artificially created, because there would be room for additional sun loungers, but part of the beach has been made into a zone with paid sun loungers. This paid area was completely empty most of the time. Two sun loungers and a parasol on the paid beach area cost €80 per day. Beach bungalows cost an unrealistic amount - €500 per day. The beach is a sandy beach with some small pebbles at the water's edge. It gets deep quite quickly, we have been to another hotel about 1 km away and there we could go much further before the water was over our heads. Beach towels are only available from one place and on a couple of occasions they ran out and you had to wait quite a long time for new ones. Several good pools, one of which was supposed to be with sea water, but it seemed to me that it wasn't because the water didn't taste salty. We managed to visit the evening entertainment program twice and one of them was very good, but the other was weak. We did not take part in the daytime events. You can only find out about the entertainment program every morning. This is not good, because some evenings you would like to go somewhere else, but it would be good to choose an evening with a less interesting program. Considering the hotel's orientation towards luxury, the SPA interior was too modest. The room cleaning was not the best. The hotel does not respond to emails. I had some clarifying questions before arrival and I repeatedly sent emails to the various addresses (which were on the reservation and which I also managed to find), but they were not answered. If I were to give a very critical assessment, there are several things that could be better. For example, quite a lot of worn out places need to be repaired and in some places that have been repaired, the work has b

It was a nice break with the family. The food was very varied and the drinks were delicious. The staff were very cooperative and kind. The entertainment program for children was complete and the adult program was very nice. Thank you Kaya Palazzo.