TH La Thuile - Planibel Residence

It's the first time we've lived right at the ski lift. The complex is like a small village with everything you need - restaurants, snack bars, grocery stores, including local specialties for sure, animation for kids and families, swimming pool etc.

The complex is quite old, and although the rooms are refurnished the overall design is outdated. The materials and furniture used is simple. We lived in apartments building so cleaning was our duty.

The location is excellent, the shops around offer everything you may need.

The size of the beds are ok for small children but too small for teenagers.

Location just perfect. Very well organised residence. I would come back again anytime!

All perfect

Great location, plus on site parking with lift straight to apartment.

No wine glasses!

The room is fully renovated and it feels extremely new

They have facilities but you need to pay extra to use them. The general staff was very kind but looked a bit unprepared to answer questions

Location and price

No air conditioning during summer, a bit old, no basic condiments in the kitchen (salt, washing up liquid, olive oil).

We needed a bed for one night so it was good

Fab location, great staff. 2 bed apartment, could fit 6 adults comfortably

All very happy

Apartment had been modernised inside. Near to ski slopes.

Check in process was chaos. Maintenance of outside steps and floors needs to be carried our.

very close to the slopes

people staying in the apartments did not seem to be treated as well, ie had to pay for the pool, no WiFi etc. the lifts were often not working in the apartments too.

Ski in Ski out

residences have to pay extra for Spa & Pool

Close to slopes

Slightly cramped for 4 people

best location in front of cable car , very comfortable mattress, very clean, kitchen utensils, very quiet, animation in the evening , shops around

common area need to be refurbished

the location above all; the apartment was recently renovated and very comfortable for us 4. also new and everything was working well. however being on few footsteps from the slopes was fantastic!

price quality ratio- for the price of the apt planibel residence has no cleaning service included .

Great location next to the slopes, recently recurbed, friendly staff

Confusing car park layout, wifi was unusably slow most of the time, poor noise insulation between apartments

The upgrated furniture and everything inside! The location!

The noise from ratruck machine during the night and early morning! Towels were changed once in a week!

The location is ideal for those intending to ski or snowboard at La Thuile as the gondola and pistes are right across the street from the hotel and residences. There's equipment rental right next to the location, and there was an in facility sauna, which was nice. The room also had 2 separate bathrooms which was nice.

We booked 1 room, with 1 queen bed and 2 sofa beds. What we got was 2 twin beds next to each other, and 1 sofa bed that can fit 2 people - uncomfortably. The room was significantly smaller than anticipated. We booked at the residences, which had a kichenette. It had a lot of supplies, but critically lacked a sponge and dish detergent, which we ended up buying even though we only stayed for 2 nights. The induction burner was unreliable and didn't always work. Furthermore, if you're coming by car, the parking garage is incredibly confusing and there was no map. The staff didn't give clear instructions either, and it took us 30 minutes to find the appropriate parking spot. They made us download an application, which was useless as it didn't provide any map of the complex nor did it facilitate any communication with the reception if we needed it. The entire place is a maze and difficult to navigate, and there is little to no signage on how to get around.

If you are there for a ski holiday, the main selling point, by far, is that the location is right next to the main lifts. That's really what you are paying for. We rented a one bedroom apartment and there is adequate room including a second bathroom and a balcony. The underground parking costs €7 a night but it is convenient. There are a range of shops and bars on-site.

Toilet had poo in it left by previous occupant. i complained to reception and showed the young lady a photo but she didn't believe me and, insultingly, argued that it was "rust". Yes, honestly. That's what she said. It's like something from a Monty Python sketch. So i had to video myself cleaning away the poo with a toilet brush and went back and showed her. In my best Italian i explained that "es merda!" Even then she did not believe me and showed her supervisor the video. Her supervisor looked at the video, looked at her and nodded and said in Italian "yes it is poo". They looked for the manager but he was nowhere to be found. They asked me to come back next day to speak to the manager. I told them the manager could come and look for me as i was done with chasing after them. There was no apology at all from the reception staff. Cleaning personnel turned up late that evening, unannounced, to clean the bathroom but we were just about to go to bed. i asked them to come back the next day, which they did, and they cleaned the bathroom. The manager never came looking for me. i never received an apology from anyone at the hotel. What was way worse than finding poo in the toilet was the incredibly insulting attitude of the reception staff. Customer service was awful. That young lady seems to have been trained to believe that the customer is always wrong. . One other huge negative was the fact that we were right next to the lift shaft so we heard the sounds of the two lifts going up and down well into the early hours of the morning. It was so loud we went into the village to buy earplugs. Didn't work. Didn't sleep well. If you plan to stay there, ask the hotel not to place you in a room whose bedroom backs onto the lift shaft. You will not sleep. We love La Thuile. That was our second trip there, (first time we went we booked an Airbnb apartment nearby). We intend to go to La Thuile again this season.