Lucero Residences Golf & Wellness Resort

La vue depuis la treehouse, magnifique ! Les bruits de la jungle à la tombée de la nuit. L’impression d’être vraiment au cœur de la nature ! Le parc est très bien entretenu. Le service très aimable.

Sí

Todo estuvo bien.

Treehouse was absolutely amazing

Details on technical service (broken glass on path due to broken path lamp)

The room was very spacious and included a kitchenette with a fridge, electric kettle, coffee maker, and basic utensils, which was more than sufficient for our needs. The location was very quiet and peaceful, making it a relaxing stay. On departure, the receptionist was very helpful in assisting us to top up credit on our mobile phones. We really appreciated this extra support and found it very positive. Breakfast was fine, but it remained the same every day. Since we stayed for five days, this became a bit repetitive. On the last day, I asked if they could make pancakes instead of the usual eggs, and they kindly agreed. However, for longer stays, it would be great if the staff offered this kind of variation proactively.

One downside of the stay was access to the tree houses. Although it is technically possible to drive there, for the “safety of golfers” this was not allowed. They did offer to pick us up with a golf cart if we requested it at the reception, but this service was only available until 3:00 PM. Since we always returned from our excursions later, it was inconvenient. It would have been much better if we could have had a golf cart available for the entire stay. The pool was also quite far from the tree houses, so we didn’t end up using it after long hiking days. The worst part, however, was the housekeeping. The cleaner only replaced towels and made the beds; the floors were never mopped, the toilet and hot tub were never cleaned, and toiletries like soap or shower gel were not replenished even when requested. Water was also only refilled twice during our stay. Overall, the housekeeping was really disappointing and did not meet the standards we expected.