Takbo Beach Resort

We booked this hotel in advance through Agoda, and based on our booking confirmation, the room was indicated as being suitable for 5 guests with breakfast included. However, when we arrived at the hotel, we were surprised when the staff informed us that the room could only accommodate 4 guests without breakfast. Since our actual group consisted of 6 guests, the hotel required us to pay for 2 additional guests. We explained to the staff that we were willing to pay for only 1 additional guest, as our Agoda booking clearly indicated that the room was booked for 5 guests. We relied on the information and terms shown in the Agoda app when making our reservation. It is not our responsibility if the hotel’s current arrangement with Agoda has changed or if they are no longer connected with Agoda. The staff told us that they could not do anything about the issue because, according to them, the hotel was no longer connected with Agoda and was now only dealing with ***. We explained that this was not our concern, as we made and paid for our booking based on the information provided to us through Agoda at the time of booking. Unfortunately, the situation caused us a great deal of inconvenience, frustration, and stress, especially after travelling to the hotel expecting that our confirmed booking would be honoured. We were eventually able to speak with the owner, but instead of properly addressing the issue or assisting us as guests, we found her response to be very rude and unhelpful. We were even advised to cancel the booking and request a refund directly from Agoda. We found this response extremely unreasonable, considering that we had already arrived at the property and were simply asking the hotel to honour the booking details that were presented to us when we made the reservation. Due to the way the situation was handled and our concerns about being pressured to pay additional charges that we did not agree with, we sought assistance from our own security personnel and requested assistance from the Siargao Tourism Office so that the matter could be properly addressed with the hotel. We believe that guests should not be placed in this situation after making a confirmed reservation based on the information provided by the booking platform. Any discrepancy between the hotel and Agoda should be resolved between the hotel and the booking platform and should not be unfairly passed on to the guest upon arrival. This matter must be investigated and that appropriate action be taken regarding the misleading booking information, the additional charges being demanded, and the manner in which the hotel staff and owner handled the situation and that other guests will not experience the same inconvenience and frustration.

Highly recommended. Clean & a peaceful place to stay .

We had a pleasant stay with this resort. First, the room is spacious and clean. However the bed sheet and the linen have unpleasant smell. It was like the bed sheet and linen were not properly dry before they put on bed. There is no available food at the resort so you need to go outside. The beach access is also good. We enjoy our swimming there even though the weather was not in favor for us.

We really enjoy staying here! The room is big. Everything is very good