Unique Mine Luxury Lofts by Jalo

Everything was very clean, all the things that the loft had was perfect for my 2 weeks stay, they are always in contact with you to see if you need something.

The place where you put the trash it was full of trash , everywhere in the floor, outside the room , it was really messy and disappointing

I really liked the location because it is in Usaquén, an exclusive neighborhood in Bogotá. It is also right in front of the highway to leave the city, with direct access to the airport. In addition, it is very close to the Zona Rosa of Bogotá, restaurants, supermarkets, etc. The apartment hotel is very nice and for the price, it is very good.

I didn’t like the check-in process; it was quite complicated, especially when arriving after a 14-hour flight. The staff also seemed a bit lost, as if the hotel didn’t have very good internal communication. In addition, on one occasion at 3 a.m., all the lights in the room suddenly turned on. Although this may sound negative, the hotel is very good overall and these details are minor.

I loved the location and the view from my apartment.. The staff were very friendly and kind.

Sometimes, my apartment felt a bit like form over function with an induction hob but no toaster. The shower didn't give constance hit water but the view from it was amazing.

The location is very good, with bars and grocery stores nearby. The apartments themselves are comfortable and clean.

The communication and check-in process were very problematic. Despite completing the online check-in in advance, we were unable to access the rooms upon arrival and had to contact the host via WhatsApp to arrange payment, which made the check-in take more than an hour after a long trip. There is no real reception, only security staff who cannot provide information about the property or its facilities. Communication with the host was fragmented and inefficient, and we were not assigned the exact room type we had booked. Regarding the facilities, there is a gym, a swimming pool and a sauna, but they are quite basic and not particularly modern. Overall, the lack of organization and clear communication made the experience stressful.