Hyatt House Mall Of America Msp Airport

Location near the airport and mall were what we needed for our trip. Able to walk from the mall to the hotel, no problem. Breakfast was okay, not great compared to similar hotels. It was cleaner than other hotels we stayed at on this trip.

In theory the shuttle service is helpful. But every hotel in this block offers shuttle to/from airport and MOA. The one time we scheduled the shuttle was to go to the airport and it was 10 minutes late. We made our flight but caused plenty of unnecessary stress when it is something we scheduled and planned on.

Most everything; clean, quiet, efficient. Breakfast was good. Staff was friendly and helpful.

We stayed for 11 days but only once was the place cleaned. We understood it was not an everyday service but expected a little more service than that. Also, not a fan of paying for parking though that seems to be a Minneapolis thing at other hotels.

Terese, the receptionist was so accommodating and friendly. She is the kind of person I would recruit for my business before I retired. Her support staff was equally helpful and friendly.

Staff was very nice . The hotel was clean and comfortable.

I paid for my stay through Booking.com in full ahead of time. When I checked in I was charged for damage fee of $50 which was expected. Every day after that I woke up to a charge on my credit card until I checked out. I called to speak with someone & was told they didn’t see any charges. My card was charged an extra $404 which was refunded 3 days after I checked out Only because I called to ask why. They apologized for the double charge but that did impact my stay & because of that I will never stay there again.