Surasena Regal Vista Agra

Everything in theory! First I got there and then the a/c didn’t work. Straight away they offered me a new room, AFTER viewing it first. The staff were lovely, the food excelled the star railing and it was all very good….. except for….

This must be the 3rd or 4th hotel that was ‘booked’ out for a wedding in India that I’ve visited. I picked this hotel because after a long day out in the heat, I wanted to be able to jump into a swimming pool and this is the EXACT reason why I picked it. This is a Common occurrence in India and to spoil my 3 days means I have to mark it down in score. There should be a common rule that is exclusive to hotels that if a wedding inhibits your stay then a reimbursing should be available to appease all parties. It would be my suggestion (please note Booking.com) that the least financially costly to the hotel and possibly, the most satisfactory outcome to the customer would be free meals. I couldn’t go into the pool, not once over my 3 night stay but their menu was both excellent in selection and taste so as a person who understands realities, you must take the wedding booking when available to survive, then surely a small cost for a meal to avoid the publicity is worth the negative feedback…….?

Nice location. Prompt service.

Food could be better.

all of the staff were super helpful and spoke good english, they helped us book a guide for the Taj Mahal the night before, we even had a little problem because our train got cancelled and they let us chill in their lobby for 4-5 hours until we could organise ourselves, so, very helpful indeed.

the size of the rooms are okay however the showever wasnt very clean and the sheets gave yoy the same feeling. plus at 10 am we had someone banging with a hammer on the floor above us and we couldnt sleep more

It was good for the price we paid & the staff were friendly& helpful.

The bathroom needed some work