Kasa Capitol Hill Seattle

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couldnt get in app didnt work, missed mportant dinner, never got to rest. once in place was fine totally frustrating and disappointing when i had specific plans and events that i missedt

Good location, places to eat, have breakfast and coffee nearby. Very comfortable beds and spacious rooms.

Only one seat for sitting to eat at the kitchen area. We had some poor communication using the app about the coffee machine. Took over 24hrs to resolve an issue with would have been resolved in seconds if we had onsite staff. We also were advised there was luggage storage, which there is, however this is first come, first serve, and there are only 2 lockers for large cases, we had to find and pay for an alternative place and pay for this. All of these things are small, and we really enjoyed our stay and would stay again!

Very clean, secure, in good location. Facilities in flat were really good

Nothing, but would have been good to have some decaf coffee and tea selection

Good location, clean.

The room I booked online (exact room photos not just general listing) looked nothing like the room I was placed in, it was super dark facing a cement wall with small window, which I would not have booked. I had to argue with customer service for 3.5 hours on the phone getting different answers from each person to change my room to a better one. One of them said they’d switch for free, then the next said they won’t switch and also would charge me $600+ to “upgrade the room, even though this was their issue. After being on the phone for hours, I finally got them to switch rooms for a portion of the trip only. I’ve stayed in 3 different Sonders in different cities but this will be my last Sonder stay based on this experience.