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The Row Hotel, BW Signature Collection

Top rated by guests

Breakfast area

Breakfast area

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk

Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk

8.2Excellent

(497 Ratings)

"Clean room, very nice staff.."

Grace

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(497 Ratings)

Hotel in Willow Glen, CA

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with free parking, near Santana Row Shopping Center
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour front desk and express check-in. Self parking is free. Additionally, express check-out and a vending machine are onsite.
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a 24-hour fitness center.

Map of Willow Glen, CA

city location on map

Nearby attractions

Santa Cruz Wharf

Municipal Rose Garden

Winchester Mystery House

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.2Excellent

(497 Ratings)

"Clean room, very nice staff.."

Grace

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(497 Ratings)

Hotel in Willow Glen, CA

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Willow Glen, CA

city location on map

Nearby attractions

Santa Cruz Wharf

Municipal Rose Garden

Winchester Mystery House

Available Rooms

About this hotel

Hotel with free parking, near Santana Row Shopping Center
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour front desk and express check-in. Self parking is free. Additionally, express check-out and a vending machine are onsite.
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a 24-hour fitness center.

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.2 / 10.0

Excellent(497 Ratings)

5.0 / 10.0

clean room, nice breakfast - but what stood out was the virtual checkout clerk from Nigeria - that was too weird ..

3.0 / 10.0

Noise level, minimal amenities inside the room, stains on fitted bedsheet, and unable to figure out the ingredients in the breakfast items because the server was unable to communicate in the local language.

5.0 / 10.0

Very polite staff

5.0 / 10.0

Great location! We seem to always book this hotel Everytime we are in San Jose. Friendly staff and very clean rooms

4.0 / 10.0

Check in /out was great. They are able to meet our special requests. Outreach with technology was very good. Only concern was the “standard” height for some items. As a 5’2” woman, I was not able to properly wash my face nor brush my teeth over the sink. Design was made for much taller people, as the tall sink is set a few inches away from the counter edge. Looks great, but not practical for short people. Parking was convenient. Location is convenient to many highways, shopping and Santana Row.

5.0 / 10.0

Parking was easy and secure. Staff was friendly.

5.0 / 10.0

Easy underground parking. Parking felt safe and secure. The rooms are comfortable and clean.

5.0 / 10.0

.

4.0 / 10.0

The hotel is nice. However, there are a few things that I was not pleased about. One. There is no phone in the room to contact the front desk and when you try to call them through the phone number no one picks up. I tried four times. The other thing I do not like there’s not a bag for dirty clothes in here. And no way to turn the lamp on and off it had to be unplugged. Check-in was a little confusing. I was given a code, but not told to put my hand on the door to open it. I will stay here again, but those are my concerns.

5.0 / 10.0

Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!

2.0 / 10.0

The room was noisy with constant traffic noise until late at night. The bed was uncomfortable and the room was sparely furnished.

5.0 / 10.0

Room could be cleaner. Staff was friendly. Breakfast was good enough. The location made it easy to go around town by car.

2.0 / 10.0

Virtual assistant didn’t pay attention to me, took a while to check in. Ceiling fan wobbly and made noises and really close to busy street. Other than that room was okay.

2.0 / 10.0

Too much outside noise from room, it sounded like something was hitting the drain pipe all night but it was the heating/air unit. We had to have the heater on all night for us to sleep without making that noise and it got really hot.

3.0 / 10.0

To much noise.

4.0 / 10.0

The free breakfast and the free parking.

2.0 / 10.0

Staff was great, hotel and amenities were beyond disappointing. Having chose this particular hotel for the in room jacuzzi tub, was hugely disappointing that the bathtub did not function properly (bath spout does not work, only option to fill tub very slowely with shower) requested new room, none available with tub Tv did not function (tv could not connect and would load and then state connection unavailable) Room smelled horribly of wet dog, which wouldn’t be too bad. Except carpet was wet, which left our white socks, dirty/stained, wet and smelling like wet dog. Microwave in room was great except placed on shelf without plug. Microwave had to be moved to floor and nearest plug to use. Cooking on floor is not ideal while on vacation. Hugely disappointed Having experience in both high end and budget hotels, this would be disappointing even in the lowest end of motels.

10.0 / 10.0

Clean room, very nice staff..

10.0 / 10.0

They let us check in early, everything was smooth. It is on a busy street so don’t expect it to be quiet but we anticipated that.

4.0 / 10.0

Parking and location and everything was fine. Our beds were horribly uncomfortable. We actually had to check out a day early cause we couldn’t think about sleeping on them again. They were like sleeping on rocks

4.0 / 10.0

Great amenities

3.0 / 10.0

I would not choose this hotel for anything longer than one night or if you plan to have any time the hotel other than sleeping. It lacks any character, wasn't in great shape, etc. Definitely just a bed to sleep on and then leave

10.0 / 10.0

Great room!

10.0 / 10.0

This is my second stay at the establishment and it’s clean and comforting. The location is perfect. It’s close to other areas my partner and I frequent, like the Westfield Valley Fair shopping mall and Winchester Mansion.

4.0 / 10.0

Overall the hotel is nice. The towels and the room can benefit from better cleaning, however. Under the beds were very dusty with items from the previous guests! Some towels had spots and stains on them. The breakfast area is nice. Staff are helpful.

10.0 / 10.0

I recently stayed at this hotel and had an excellent experience from start to finish. The location is perfect — just less than 20 min. walk or quick drive to Valley Fair Mall and Santana Row, which made shopping and dining super convenient. The room is clean and comfortable. They have a mini fridge, microwave and smart TV. The free breakfast was a great bonus, including eggs, sausage, potatoes, fruit, bread, bagels, cereals, oatmeal and good coffee to start the day. Staff were friendly and attentive, always ready to help. Overall, a great value for the area. I’d definitely stay here again next time I’m visiting San Jose.

5.0 / 10.0

Just what we need for a couple day get away

4.0 / 10.0

Room was clean and had a boutique like feel. Staff was friendly, everything was digital, no room keys, etc. just a code. I enjoyed it. Check in was easy and quick. The room was nice, but the bed took up most of the actual room - the bathroom was mostly empty space - oversized with just a shower and toilet with sink outside bathroom placed in-between the entryway and the bed area of the room… May have been a converted ADA bathroom. Other than that, it was a nice hotel with very, very friendly and knowledgeable staff. We had a great experience and great day! Definitely recommend if you’re going to the mall nearby or the Winchester mystery house!

5.0 / 10.0

It was great! Excellent check-in and check-out process. The room was spacious and nice!

3.0 / 10.0

The hotel felt safe and secure, near to all the entertainment we had planned but the building was dated and the baths looked as if the had been painted to cover wear and the paint was peeling badly.

10.0 / 10.0

Bring the bar back, but great place.

5.0 / 10.0

Staff was super helpful. The room was nice to liked having a code to enter the room instead of a key

10.0 / 10.0

Very refreshing environment, staff very attentive, well kept property!

4.0 / 10.0

Fae advertising

3.0 / 10.0

Called morning od in reaheds to check-in time & bah-drop off. We arrived a little late (3:40pm), amd room was not ready.

10.0 / 10.0

I love that we could walk to Santana Row. It was a nice little hotel.

2.0 / 10.0

I didn't stay! The hotel was entirely unattended. There were vagrants in the first-floor lobby, people walking around the hallways, the door combination wouldn't work, and worse, the receptionist was virtual. I did not feel safe in that hotel. Anytime you have a hotel with no receptionist or management, you're asking for trouble. Never again!

3.0 / 10.0

They had a couple problems in the bathroom one of the soup dispenser wasn’t working and TV has no volume. Thank you. Just suggestion. I believe feedback always help improve business. Everything else was good. Service was great little bit pro thank you so much.

10.0 / 10.0

Super comfy bed. Clean rooms.

10.0 / 10.0

Good

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at The Row Hotel, BW Signature Collection. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Row Hotel, BW Signature Collection pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

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