Dusit D2 Naseem Resort Jabal Akhdar Oman

Beautiful place

Golf cart service was an issue may b due to rain and full occupancy. Dinner cost mentioned 15 RO per person with 20% discount in website but at restaurant was told 25 RO and only 10% discount

Hot water was not working very well after one of us had showered, hotel staff shared to wait for 20min (tank could take up to 80 litres hot water). We waited for 40 min and it was still not hot. In the end they changed us to a different room after being very unhappy. Service recovery could have been done better and earlier. Also in the second room, I thought it was absurd that toilet door would hit a persons leg if seated down and if you wanted to open the door (space was very limited). For the price paid, I thought the experience and service was not worth it. Room comfort and amenities was fine otherwise.

We recently got back from a mini getaway at DusitD2 Jabal Akhdar, where we had booked two rooms for four adults. Overall, it’s a beautiful property and we had a pleasant stay, though there are a few areas where the experience could be refined further. As you drive up the mountain, the hotel is among the first few properties you encounter, making it easy to find. The entrance is grand and visually impressive, showcasing Omani culture and design beautifully — it truly sets the tone for a luxury mountain retreat. The welcome drinks and warm towels on arrival were a thoughtful touch after the long drive. The check-in process, however, could have been more efficient. Despite everything being prepaid, it took longer than expected — possibly because the staff member assisting us was new. Not a major concern, but quicker processing would have been appreciated after the journey. The resort itself is quite expansive, with over 200 rooms, yet there are only around 8 golf carts operating across the property. This didn’t feel proportionate to the size of the resort. We experienced long wait times whenever we requested a cart. Since we were traveling with older family members, we had to rely on them, though otherwise the property is walkable. On a future visit, we would likely request rooms closer to reception. The rooms are spacious with high ceilings, giving them a cozy yet grand feel. The L-shaped couch was a nice addition, although ours had visible stains that hadn’t been cleaned (we didn’t report it at the time). Apart from that, the room was neat and well maintained. Linens, however, should be more thoroughly cleaned and inspected — especially if the property aims to compete with other premium resorts in the region. One drawback was the lack of views from the room, which meant we barely used the balcony — it felt like underutilized space, though some guests may still enjoy the private sit-out. There was also daytime construction noise from outside the property, directly facing our balcony, which was unexpected and a bit of a nuisance. We tried booking spa services on the day of arrival but couldn’t secure a slot due to staff shortages — possibly because we were looking for a couples’ treatment. In the evenings, we were informed there were no scheduled activities or events on the property. For a hotel positioned in the premium segment, on-site entertainment such as bonfires or live performances would really enhance the guest experience, regardless of seasonality. There was live Omani cultural music, but it was held on the second floor in a tucked-away area. Unless guests happened to dine or have drinks there, they would likely miss it. Given the vast public spaces across the resort, placing musicians in more central areas would allow more guests to experience and enjoy the cultural showcase. Room service is available but priced on the higher side relative to portion sizes and options. While we were told these prices are standard across Jabal Akhdar, premium pricing should ideally be matched by a fully premium experience — which still has some room for improvement. We had requested flower arrangements in advance, which were delivered on time and beautifully set up — though again, at very premium pricing that didn’t entirely feel proportionate. We also opted for breakfast on the morning of checkout. The spread is extensive, covering multiple cuisines, but vegetarian options were quite limited. The vegetarian dishes in the warmers weren’t particularly appealing — we sampled a bit but ended up choosing fresh breads and baked goods instead. There was only one chef handling egg preparations, which led to wait times during busy hours; having two chefs would improve flow. On a positive note, an Omani lady chef preparing fresh Arabic crepes was a wonderful cultural touch. Overall: A culturally rich and visually beautiful mountain property with spacious rooms and warm hospitality. With improvements in operational efficiency, even