Hotel in Santiago de Queretaro
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Amenities at Hotel Amberes
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
WiFi/Internet
Parking Available
Laundry services
Family friendly
Cleaning products
Map of Santiago de Queretaro
Available Rooms
Things to know
Check-in: 3:00 PM
Check-out: 12:30 PM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.House rules
- Kids allowed, fees apply
- No parties or events allowed without prior approval, fees apply
- Must be 25 or older to rent
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Vogo
Ratings and reviews
5.2 / 10.0·May 2025
Me dirijo a usted para expresar mi insatisfacción con varios aspectos de mi reciente estancia en su establecimiento, particularmente en lo referente a la comodidad de la cama, la calidad del Wi-Fi y las comodidades generales proporcionadas.
En primer lugar, la cama en mi habitación resultó ser extremadamente incómoda. El colchón se sentía demasiado firme o desgastado, lo que dificultó considerablemente el descanso nocturno. Consulté en la recepción si todas las camas eran igualmente firmes y, en caso contrario, solicité un cambio de habitación. Cruz, en la recepción, me informó que todas las camas son iguales. Considero que este es un aspecto importante en la experiencia de cualquier huésped, y me decepcionó que la comodidad básica de la habitación no estuviera a la altura de los estándares esperados.
En segundo lugar, la conexión Wi-Fi en las dos primeras habitaciones que me asignaron fue constantemente débil e inestable. No pude trabajar ni ver contenido en línea debido a la mala señal. Sin embargo, después de ser trasladado a una tercera habitación, la conexión a internet fue excelente. Aunque agradezco la mejora, el inconveniente de cambiar de habitación varias veces fue frustrante y perturbador.
Además, encontré que las toallas proporcionadas eran de mala calidad. Tenían un color blanco sucio, parecían desgastadas y no estaban adecuadamente limpias. Esto no es lo que uno esperaría de un hotel que pretende ofrecer un ambiente acogedor e higiénico.
Otro detalle, aunque pequeño pero importante: la mayoría de los hoteles suelen proporcionar al menos dos botellas de agua de cortesía por día. Sin embargo, durante mi estancia, solo se me proporcionó una botella. Aunque esto pueda parecer menor, refleja una falta de atención al confort del huésped y a las prácticas estándar de hospitalidad.
Espero que la administración del hotel considere invertir en mejorar la comodidad de los huéspedes y las comodidades ofrecidas, ya que esto no solo es esencial para una estancia positiva, sino también una buena práctica comercial para fomentar la fidelidad de los clientes.
Agradezco su atención a este asunto y agradecería una respuesta respecto a las medidas que planean tomar para abordar estas preocupaciones.
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I am writing to express my dissatisfaction with several aspects of my recent stay at your establishment, particularly concerning the comfort of the bed, the quality of the Wi-Fi, and the general amenities provided.
Firstly, the bed in my room was extremely uncomfortable. The mattress felt either too firm or worn out, making it very difficult to get a restful night's sleep. I inquired at the front desk whether all beds were similarly firm, and if not, requested a room change. Cruz at the front desk informed me that all beds are the same. I believe this is an important aspect of any guest experience, and I was quite disappointed that the basic comfort of the room was not up to standard.
Secondly, the Wi-Fi connection in the first two rooms I was assigned was consistently weak and unreliable. I was unable to work or stream content due to the poor signal. After being moved to a third room, however, the internet connection was excellent. While I appreciated the improvement, the inconvenience of changing rooms multiple times was frustrating and disruptive.
Additionally, I found the towels provided to be of poor quality. They were a dirty white color, appearing worn and not properly cleaned. This is not what one would expect from a hotel that aims to offer a welcoming and hygienic environment.
Another small but important detail: most hotels typically provide at least two complimentary bottles of water per day. However, during my stay, only one bottle was provided. While this may seem minor, it reflects a lack of attention to guest comfort and standard hospitality practices.
I hope that hotel management will consider investing in improving guest comfort and amenities, as this is not only essential for a positive stay b
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