Holiday Inn Express & Suites Warsaw - E Center by IHG

Room smelled of stale cigarette smoke. Typical of Indiana hotels.

Hotel was good except for no hot breakfast . The attendant wasn’t at fault . She said her oven was broke. All we were offered were cold rolls and possibly pancakes but not sure about even that. Disappointed about that. Had to go next door for hot breakfast. Otherwise hotel was good. We’ve stayed there before and chose it on this trip.

Very friendly and welcoming staff Clean looks to be new

There were small pieces of trash on the floor of our hallway and the floor of the elevator. They were there all 4 days of our stay. Also, the alarm clock in the room was non-operative. It was unplugged when we checked in, I tried to reset it, and gave up and unplugged it again.

Quite safe neighborhood staff was great would recommend

The room was good however the breakfast attendant was terrible. The attendant was sloppy and did not keep food out or when asked put omelets that were cold in the middle and no cinnamon rolls one morning. Very disappointing from other Holiday Inns I have stayed at.

Worst hotel experience of my life! My family and I got to the hotel very late. We checked into our room and soon realized the sheets had not been washed nor had the room been properly cleaned. There was makeup smeared on the pillowcase, hairs on both pillows and one pillow reeked of body odor! The floor had obviously not been swept- there was hair, crumbs, and even a dirty bandaid on the carpet. The bathroom toilet seat was dirty and the shower and bathroom floors had hair everywhere. We called the front desk and asked for a new room which had actually been cleaned. We were told the lady working the front desk would have to personally clean it since housekeeping was gone. A few minutes later, she informed us that the room that was supposed to be vacant actually had someone in it when she went in it! Therefore, there were no available rooms. Although we were dead tired and needed a room to sleep in, we chose to drive through the night instead of staying in someone else’s filth. The lady at the front desk didn’t know how to issue a refund. She told us someone would email me the next morning. I heard nothing. After calling the hotel daily, we were told the Manager was the only one that could refund us. We left messages for her 4+ times. Finally, after 4 days of calling, one of the hotel employees laughed and told us not to expect her to ever call us back. Manager never called but finally got our refund initiated a week later. No apology or nothing. Don’t ever stay here!

I wish I could offer a like. Lobby restrooms were disgustingly dirty. Elevator had trash in corners as if the floors hadn't been swept in ages. Not enough parking spaces. One staff member for checking at 3pm of a sold out hotel is not wise. That staff member swore numerous times discussing a room that had been marked clean but wasn't. We were told there was no housekeeping staff at 315pm. Our bathroom was luckily not filthy but definitely not dirty. We found small hairs all over our bedsheets we are uncertain in thy ever were actually changed.

We really enjoyed our visit

Pool was gross, but room was nice. Front desk was super friendly. Lots of fun shops near.

we were in town for a family event in Pierceton and the location was convenient for everything that we needed and wanted to do.

Comfortable stay but the property is aging, indicated by the bathroom.

Great value! The only suggestion is to have a little more outdoor space and seating for conversation. We were in town for a funeral with extended family. We didn’t want to be cooped up on a beautiful day and had nowhere else to go, so we sat outside which quickly filled up with other guests.

Nice place to stay for the price. Room was nice and beds were comfortable.

nice hotel for a quick night stop. breakfast was great room was clean and cozy.

Breakfast was great and staff at the desk was truly so kind!

Absolutely amazing free breakfast spread!!

The hotel was well maintained and in a safe area. Our room was very clean. The breakfast was enjoyable and tasty.

So, at checkin I was charged again for the room after paying hotels.com because the receptionist erased the card number on file provided by you all. After spending 2 hours on the phone and at the front desk, this finally got taken care of.

Comfortable beds, clean and convenient

Warsaw is a lovely little hidden gem by Winona Lake and this hotel is convenient to it all!

All the staff we interacted with were friendly and happy to provide assistance. My wife and I found all the facilities we used at the hotel to be clean and well kept. The pool was a great oasis after a hot humid day in Warsaw and Winona Lake area.

Just want to say the lady who was keeping the breakfast bar stocked was really working her tail off. So many people and pretty much by herself. One of the managers came to her rescue to help but wow, yes, she really was working extremely hard to keep try to keep up.

We stopped for the night and were exhausted. This hotel exceeded our expectations. The room was beautifully cleaned and the beds were heavenly. Our lady who checked us in was fast efficient and so friendly.

Great

Easy to get to, fast response to needs.

Dusty, the receptionist was wonderful!!She was friendly, welcoming and helpful!😊

I liked everything!!

Clean property a not of noise transfer from walking in room above.

This is my second stay in a little over a month. I liked it well enough to try it again and was not disappointed.

T

I found that the water pressure for the toilet on the 4th floor wasn’t very good.