Holiday Inn Express & Suites Merrillville by IHG

Breakfast was good. Room was clean

Clean and welcoming.

Safe, grate

Quiet, comfortable, good breakfast options

Bathrooms could use a refresh. Shower looked pretty dirty. Check in was a bit slow due to computer issues but stay was pretty nice.

Very clean!

I didn’t get last night refund, even though I paid for cancellation insurance. We left after one night, early the next morning

Easy check-in, pool was open until 10, 24 hr fitness, great breakfast, easy parking. The person who checked us in, was busy--hotel was full and she was alone--but took the time to be personable, professional, speedy with the check-in process. A little mold in the bathroom, water pressure was low in the shower are the worst I could I find to complain about. Would stay again.

The first floor apartment smelled like bad mildew and we had a lingering headache after staying

Secure and safe

Great place

Had a great stay and the bed was the most comfortable bed we have ever slept in. Our only complaint was parking. There was absolutely zero parking when we got back from a concert and that was due to semis and or trailers taking up multiple spaces:( we had to park over at the tru Hilton hotel and walk over.

So good

The hotel was clean and in great shape! Food choices were good. Beds were very comfortable. The air conditioner in the room was awesome.

Very accommodating friendly staff. The girl running the breakfast bar was the sweetest person and handled the rush very well!!

The only complaint was that there was no parking when we arrived later in the evening. There was a bus that took up 6 parking spaces and a pick up truck with a boat on a trailer that also took up 6 parking spaces. There should be a specific area for these type of vehicles. I had to park along a curb in front of the entrance which was Ok’d by the front desk personnel.

The staff was friendly. The rooms are spacious and clean.

Nice average hotel. Door to bathroom was a sliding door with no lock and 22 month kept opening it with other family members in it and without them too. Finally just had to hold her constantly. Also, trash cans very small. Not large enough for a family and kept overflowing.

They will keep your $50 refundable deposit. I don’t smoke and I clearly did not damage anything. Unless they constitute sleeping in their bed and using their shower damaging.

Clean, quiet, comfortable

Floor had sharpie marker all on it Nobody was ever able to bring us what we needed

We stayed for 4 nights with a family of 7. They were able to accommodate our large family without having to spend tons of money for an extra room. They serve breakfast, while it was the same options everyday it was delicious. Houskeeping tidied up everyday while we were gone. No smoke smell or loud noises during our stay. The pool is only about half the size of a normal pool but it was fun for our family. Great stay!

I like the property and overall everything was nice

We stayed 3 nights with family of 4. One of the cleanest properties we've stayed at. When we went down the hallway of our hotel room, it smelled of cleaning chemicals which was nice to know it was cleaned and not musty. Air conditioner in room was cold. Bedding was fresh on beds. Mattresses were not the most comfortable, but cleanliness of the room made up for it. Breakfast was great. Lots of options and was constantly refilled to not run out of hot or cold food options. We utilized the washer and dryer on site. Was affordable, but there was no option to purchase detergent. Dryer didn't get hot enough to completely dry our clothes. Check in and out was a breeze. Friendly and attentive staff. Would absolutely stay here again.

Hotel was nicee and clean

Great Stay! Our family came out and visited us in the hotel Lobby. Our room could not accommodate us all.But everything worked out My brother was especially comfortable in the lobby. He is a double amputee so he is always conscious about taking up space with his wheelchair! The staff treated us respectfully and made sure we were comfortable!. The1 thing the pool was not in good shape and closed during our visit. So my grandchildren did not get a chance to enjoy it. However, they went to the beach the following week!

Very quick and easy.

Amazing experience!

Room is comfy , pool was cooling , kinda surprised at the $50 deposit my website didn't say anything about. Breakfast good, room good. However do not get a room above the lobby. You hear their music for the lobby ALL NIGHT LONG. Sounds like a jam session. Didn't get a lot of sleep at all. Besides that pretty good. DID like the full size shampoo, conditioner, body wash, etc. and Dove! Night light in bathroom was great for us to see by.

I arrived shortly after 1 a.m. after 13+ hours of travel to find the front desk completely unattended. I waited alone in the lobby for over 90 minutes with no staff, no access to my prepaid room, and no security. The alarm panel was beeping with a flashing trouble symbol, and I walked the hotel calling out “Hello?” multiple times. I even recorded video to show it was vacant. There was a handwritten Post-it with my name, confirming they knew I’d arrive late. I had also called earlier to inform them my flight was delayed and was assured check-in after midnight was fine. While I was on the phone with customer support trying to find another hotel, they called the front desk, and I answered since no one else was there. Well sometime after that, the front desk attendant finally returned. Instead of apologizing, he was rude, aggressive, and intentionally intimidating. He said I had an “attitude” and even told me to “just go” because he didn’t like how I handed him my ID. He said I was “late for check-in” and he “didn’t have to give me a room,” despite knowing I was coming. Other staff had been great, but this experience was unprofessional, disrespectful, and unsafe. I do not recommend this hotel to anyone.

Hotel was very nice for last minute stay. Clean and well kept. Staff was very nice.

It was not the best water runnig on floor from the toilet i was there for 2nites second nite offer new room but leavin next mornin so i not takeit