Hotel SMC Alam Avenue

Good value for money.. budget hotel.

Absolutely disgusting hotel—both the staff and management are terrible. Not only are the room amenities in poor condition, but the drinking water dispenser outside is even worse. They purposely leave the dispenser empty just to force guests to buy bottled water from the front desk.The hygiene is shocking. Cockroaches and insects are constantly crawling around the room. I later realized their idea of "housekeeping" is just sweeping the trash directly under the bed. To make matters worse, during one room cleaning, they tidied up the bedding nicely but completely ignored the bathroom. In fact, the cleaning staff actually used my toilet to take a crap and left it there without flushing. Absolutely revolting.The staff are completely dishonest. I realized I had accidentally short-booked my stay by one night, so they forfeited my RM50 deposit. I completely accept and understand that penalty. However, what disgusted me was the Malay staff member who fabricated outright lies to avoid any blame. He claimed I provided the wrong phone number and insisted he tried calling to remind me about check-out, but that "someone else answered." This is a blatant lie. My number was 100% correct because an Indian staff member had just WhatsApped me the previous day to say they ran out of toilet soap and would clean the bathroom the next day. To that Malay staff member: your Tuhan will punish your lying tongue, just you wait.This is the most outrageous hotel experience I have ever had. Please take this as a warning and think twice before booking. Oh, and they also charge an extra non-refundable fee of RM5 per night during check-in. Good luck to anyone who stays here. Hotel ni memang tersangatlah menggelikan—tak kisahlah staf biasa ke atau pihak pengurusan, dua-dua sama je menyakitkan hati. Bukan setakat kemudahan bilik teruk, penapis air dekat luar bilik tu lagi la hauk. Dia orang sengaja biarkan tong air tu kosong semata-mata nak paksa pelanggan beli air botol dekat kaunter.Kebersihan memang tahap hancur. Lipas dengan serangga lain selalu sangat meliar dalam bilik, memang geli gila. Lepas tu baru saya perasan, cara dia orang "kemas bilik" rupa-rupanya cuma sapu sampah masuk bawah katil je. Lagi haram jadah, ada sekali tu minta tolong kemaskan bilik, bahagian katil dia orang kemas la elok-elok. Tapi tandas langsung tak basuh, malah staf pembersihan tu boleh pula pergi berak dalam tandas saya dan tinggalkan tahi dia macam tu je tak reti nak pam. Sumpah jijik!Staf pula kaki kencing (penipu). Masa nak balik tu baru saya perasan terkurang tempah (short-booked) satu malam, jadi dia orang potong/rampas deposit RM50 saya. Yang ni saya faham dan saya terima. Tapi yang buat saya angin, staf Melayu dia tu sanggup reka cerita dan menipu hidup-hidup semata-mata tak nak mengaku salah sendiri. Dia dakwa saya bagi nombor telefon salah dan kononnya dia dah call untuk ingatkan pasal waktu check-out, tapi orang lain yang angkat. Memang sembang kencang! Saya tahu sangat nombor yang saya bagi tu 100% betul sebab sehari sebelum tu, ada staf India WhatsApp saya bagitahu sabun basuh tandas dah habis dan esok baru nak cuci. Buat staf Melayu tu: Tuhan kau akan balas balik pembohongan lidah kau tu, tunggu je lah.Ini kali pertama saya terkena dengan hotel se-puaka dan selongkang ni. Harap korang semua jadikan ini sebagai pengajaran, fikir masak-masak sebelum nak tempah bilik kat sini. Oh ya, masa nak daftar masuk (check-in) nanti, dia orang akan caj ekstra RM5 untuk satu malam dan duit tu takkan dipulangkan balik. Good luck lah ye sesiapa yang nak duduk sini. 这个酒店真的很恶心不管是员工还是管理人都很恶心。不紧是房间设备差房间外面的饮水设施更是差。经常不更新饮水机的水逼顾客去柜台买他们的水。房间里经常出现蟑螂和其他昆虫非常恶心，然后你会发现他们的打扫房间是把垃圾扫进你床底。有一次让他们打扫，他们把床垫地上清理好了，非常棒，但是那个厕所非但没洗那个清理员工更是拉屎在我的厕所没冲走他的屎。 最后我回酒店的时候发现我少顶了一天，所以会给我惩罚没收rm50 deposit。这个我明白也认同。但是恶心的是他那位马来员工，为了使自己毫无任何责任编制谎言说我给错了电话号码还说我有通知你check out时间了但是我打电话过去的时候是别人接听不是你。因为我知道我给的电话号码绝对是对的，前一天另外一位印度员工才写whatsapp给我跟我说洗厕所的肥皂没了明天才洗。那个马来员工你的tuhan会惩罚你的舌头的敬请期待。第一次住到了这么离谱的酒店，希望你们引此为戒，考虑好了才去住。对了登记酒店的时候他们还会多收rm5（一

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