Urbano Hotel

The hotel staff was so helpful in arranging my airport pick up and return, which was complimentary, and which I really appreciated. The room was exactly how it was described and shown online. Actually, when I arrived, there was a lizard in my bathroom, and one of the hotel staff got it out immediately. And, the same guy kept an eye on me my whole stay. On my first day, I was returning to the hotel from the supermarket in the mall just a bit down Oxford Street. People tried to show me their art, goods, etc. Two guys were a bit aggressive in their approach, and my guy from the hotel saw things and came over to me to make sure I was all good. I never felt in danger in Accra, but it was nice to know that the hotel staff was really on top of their guests. The only thing that was not so great was that the AC in my room was really, really weak. I don't know if it was room-specific, but when the staff set it to 16 upon arrival, it never really got below 20. I ended up buying a fan for the room- which was great, and I left there when I checked-out for someone else to enjoy. That said, I felt really cared for and would highly recommend this hotel for its staff and its convenience to tours, sights, bars, and restaurants- Buka and Pinocchio were both great!

Clean room and the staff

Good to stay for short time, good communication.

My stay at Urbano Hotel left me with mixed feelings, but unfortunately one experience during checkout overshadowed what could have been a pleasant stay. At checkout, the receptionist had to call someone to physically go and inspect my room before I could complete the process. In my opinion, if such procedures are necessary, they should be handled more discreetly so guests do not feel uncomfortable or distrusted. What frustrated me most was the issue surrounding the water bottles. When I checked in, I was informed that water was complimentary. However, during checkout, the receptionist informed me, almost excitedly, that I had consumed two bottles of water and therefore owed 24 cedis. I was honestly shocked because I genuinely believed the bottled water provided in the room was complimentary, based on what I had been told earlier. I was then informed that only the warm bottles of water placed on the desk were complimentary, while the cold ones inside the refrigerator were not. Honestly, that made very little sense to me. In Ghana’s heat, most guests will naturally reach for the cold water in the fridge rather than warm water sitting on a desk. The bigger issue was the complete lack of communication and transparency. There was no visible price list, no minibar notice, and no explanation during check-in that the refrigerated water carried a separate charge of 12 cedis per small bottle. Without that information, the situation felt misleading and unnecessarily unpleasant.