Hotel 't Keizershof

Good location. Clean room and clean toilet and facilities including free coffeemaking. Helpful caretakers. Only probkem was noone around before 9 am for checkout unless you just need to drop the keys. They provided free luggage storage in a secure room.

Walls were dirty, no ac and the restaurant/bar was underneath so it was hard to keep the window open. No soaps in the bathrooms.

Property was great!

I am not sure how this property can get hire than 2-star rating. first of all, it is not hotel, it is hostel with seprate rooms and shared bathroom and restroom with no no soap, no shower gel. Hotel even does not have a name written on it. So you wonder around to find it. No reception and the property is run by waiters from the bar next to it, which you will stay and wait for any of them to get free to answer your question.

Staff were friendly and all spoke English and French. The Ukrainian manager(?) was extremely helpful in retrieving a lost item for us. The room was basic but clean and the beds were comfortable so it was absolutely fine for our one night stay.

Did the job and you get what you paid for. Great location. The rooms are quite dated but perfect for staying a night or 2. No complaints

A classic B&B in Brugge delivering what you expect from this sort of establishment. Great and cordial service, clean, comfortable and with a great location. Even though they don't offer breakfast, you want to explore what the city has to offer for starting the day.

What a neat wee hotel. The owner was great and very helpful and friendly. Its only a couple of minutes away from the train station and within walking distance to everything u want to see in the historic old town of Bruges.

Hotel i nice. Old but charming. The main guy checking me in was nice but you could tell he was overworked. Everything to do with this place is confusing. Its spread across 2-3 properties. You have to go to the bar on the corner next door to check in. The bar has different branding than the hotel so its confusing. The room was all I needed for one person. No AC which makes sense because its an old building, but all they give you is a tiny little desk fan. Shared bathrooms which is whatever. They were clean enough. The two big problems that I had were as follows: 1) Your room keys are old keys. And it was mentioned that they're all "master keys", which didn't boad well for security. The locks in the rooms are really old and a major issue because then you have to mess with the key and lock for it to be able to lock and unlock. So you have to decide whether to sit there for 15 minutes trying to unlock the door from the inside, or leave the door unlocked overnight. Wasn't fun. 2) Check out. Checking out, the sign on the door in the hallway instructs you to either give the key to the hotel/restaurant next door, or hang the key up on the hook next to the door. Wanting to make sure they got the key, I went to the hotel next door where I was met by a confused employee there who said the properties wernt related and that it wasn't there key. Just to top off a bit of a frustrating stay. In conclusion, it was £78 for the night which isnt terrible but just overall a frustrating experience

Of course it's primitive for this budget, but it's clean, super cute exterior of the building, which people are constantly taking pictures of.

Nice pleasant hotel

I liked the hotel, clean and tidy, the owner showed me the services very well, he was kind and invited us complimentary potatoes, he allowed me to use his microwave to heat my food, I liked the attention, I recommend it 10/10

Very basic room and no tv

First of all, the description of the hotel doesn’t mention about the bathroom being shared, you have to get out of the room to be able to go to the bathroom and shower. Secondly, we had the breakfast included in our reservation and when we showed up, there was no breakfast and also no one to ask to, we did go between the time they said (8:30 to 10:00). :(

Warm welcome and the room was clean and nice, as well as the shared bathroom and toilet. However, the hotel is located next to a restaurant. They made a lot of noice. Also, it was extremely hot in the room, but there was no airco. The windows could open which meant a night with the mosquitos. All together, we didn’t have a good night sleep.

If though, the hotel is having renovation, the room are sparkling clean, small and yet cosy. Near the train station and others amenities. The breakfast is simple but awesome! Recommend to others who want to stay near the train station

Sadly not the best place. Cigarette burns on the sheets and broken tap in the bathroom. Not the best exprerience.

I’m genuinely surprised this hotel has had decent reviews. The staff were rude, the decor was outdated, and my bedsheet had a hole in it.The smell of the hotel was horrible. It smelled damp and stale- I have no idea what it was but it was not good! We were told we could check in at 2pm and when we came to check in, we were told we couldn’t check in until 2:30pm. There were a couple of things that did not make sense- for instance a kettle was provided but nothing else- no mugs, spoons or tea/coffee.I’m not a massive complainer (I swear) and rarely leave bad reviews but this is genuinely one of the worst hotels I’ve ever stayed in. My friend and I spoke to a couple of other groups staying in the hotel and we were all of the consensus that it was an awful stay.The bed itself was comfortable and the location was great- 5 minutes to the main station and only 10 to the centre, but these things don’t even come close to making up for the negatives.I cannot believe we paid €80 for this room- it was not like the photos and was not worth even half of what we paid.

The hotel is within walking distance of where the Christmas market is and all the shops.

I’m genuinely surprised this hotel has had decent reviews. The staff were rude, the decor was outdated, and my bedsheet had a hole in it. The smell of the hotel was horrible. It smelled damp and stale- I have no idea what it was but it was not good! We were told we could check in at 2pm and when we came to check in, we were told we couldn’t check in until 2:30pm. There were a couple of things that did not make sense- for instance a kettle was provided but nothing else- no mugs, spoons or tea/coffee. I’m not a massive complainer (I swear) and rarely leave bad reviews but this is genuinely one of the worst hotels I’ve ever stayed in. My friend and I spoke to a couple of other groups staying in the hotel and we were all of the consensus that it was an awful stay. The bed itself was comfortable and the location was great- 5 minutes to the main station and only 10 to the centre, but these things don’t even come close to making up for the negatives.I cannot believe we paid €80 for this room- it was not like the photos and was not worth even half of what we paid.

Very oldish hotel and room furnitures..

Very oldish hotel and room furnitures..

Great location, old building but well take care of.

Lovely atmosphere, well located, great breakfast, lovely staff, everything went nice!

Restaurant on corner connected to hotel served amazing food and staff looked after us in front of other waiting customers. Beautiful food!!

I don't mind the toilet and showers being located separately (with the shower being tiny); I don't mind the room not having a TV; I don't mind the room having only one power outlet; I even don't mind the lack of A/C - but the one thing I can't stand, in 2019, is painfully slow WiFi Internet. The Internet speed was often less than 1 Mbps - 1990s quality; unacceptable in 2019!

I dont mind the toilet and showers being located separately (with the shower being tiny); I dont mind the room not having a TV; I dont mind the room having only one power outlet; I even dont mind the lack of A/C - but the one thing I cant stand, in 2019, is painfully slow WiFi Internet. The Internet speed was often less than 1 Mbps - 1990s quality; unacceptable in 2019!

Good location, terrible beds, dirty walls, shower not working (a problem when there is only one shower for 4-5 rooms, toilet facility sucks (the toilet board is loose and there is no sink, you need to wash your hands in your room), no lobby, intense noise from the restaurant next door.

Ok, this Hotel is beautiful and is very well located but, the service is very poor or sometimes inexistent, the only person who cared was a woman called Hannah, the others one look at you like you are begging, the other was useless, we were staying in this hotel but breakfast is in the hotel next door, and we saw that some people left the cases when they check out and there was an space for that we asked this lady and she say no, we should left the case in our hotel, (BTW this hotel is completely empty there are no people working in that hotel everything is through the bar or the hotel next door. Anyway I was not going to left my case there, No way. but we love the hotel is very authentic no frills, my advice for you bring your own toiletries, for the management repair, I dont mind to eat and drink in a broken cup or plate but need repair certain things.Definitively, recommend to stay no tv, shared bathroom, toilet no matter bruges is to explore no need for that.

Ok, this Hotel is beautiful and is very well located but, the service is very poor or sometimes inexistent, the only person who cared was a woman called Hannah, the others one look at you like you are begging, the other was useless, we were staying in this hotel but breakfast is in the hotel next door, and we saw that some people left the cases when they check out and there was an space for that we asked this lady and she say no, we should left the case in our hotel, (BTW this hotel is completely empty there are no people working in that hotel everything is through the bar or the hotel next door. Anyway I was not going to left my case there, No way. but we love the hotel is very authentic no frills, my advice for you bring your own toiletries, for the management repair, I don't mind to eat and drink in a broken cup or plate but need repair certain things. Definitively, recommend to stay no tv, shared bathroom, toilet no matter bruges is to explore no need for that.

2 minute walk from the train station. Close to great restuarants and tourist sites. Good breakfast

old fashioned but clean. value for what you pay. close to city center safe area lot of restaurants and pub