Hoi An Riverside Villas & Apartments

Friendly and helpful welcoming staff. We also really like that be could rent bicycles for free. Breakfast was not the best. It seemed like both mornings our food was cold. The room was very nice and a great value for the money.

As always in Vietnam, staff helpful and courteous. A reasonable walki nto the Old City, but free pushbikes available. Great pool😏 Comfortable room with view of pool and river. Palm trees outside our window made a perfect setting

Excellent hotel, the manager and his family are caring, thoughtful and extremely accommodating. Hotel itself is lovely, we really admired the stunning wooden panelling and detail, and plantation-style setting among the rice paddies. It has a gorgeous pool, each room is beautiful with comfortable beds and huge bathtubs (excellent after a rainy day out!) We enjoyed the breakfast every day. The hotel is around 2km from the old town, we walked many times, and a cab ride was only AUD$1.50. Would definately stay here again, highly recommend this hotel. 5 stars ⭐️

I stayed here before in March and despite my room being double booked the manager made suitable arrangements for me. I arrived again on 19 Dec 2019 and what was apparent was there was a lack of leadership. There was no obvious capable person in charge and English speaking was quite poor. For the first two days, I advised reception 4 times about their being no hot water and no water pressure for my family to shower in comfort. Of course the staff were apologetic and kept telling me '5 minutes', '5 minutes'. It was hours until the problem was resolved on the first day and then we had the same problem the next day. When I came to check out there was confusion over my Expedia booking and staff were having a problem recognising my booking number. They got there in the end. On the dry days the cushions weren't put out in the sun loungers by the pool attendant. The exteria of the building needs some wood treatment and is looking a bit tired. The breakfast staff were the same as before and the breakfast was adequate. I write this review because I fear that if the owner does not appoint an efficient and capable manager quickly who knows about the complete running of a hotel business, then I cannot see the villa/Hotel giving a good return on investment. There won't be the repeat customers and a few bad reviews will be damaging. The young Vietnamese woman on the desk some days was very sweet and pleasant. All the male members of staff didn't appear to know what they were doing.