Banyan Tree Yangshuo

The hotel was nested between the Yangshuo mountains, it was a beautiful place, very clean and comfortable. During our stay Alice was very helpful with everything, she put a lot of effort to make us feel 100% comfortable and to make sure we had everything we needed to make the most of our stay. She helped us out booking the photographer and the transfers to the railway station and solving all the doubts we had. She also was super nice and friendly, it was a real pleasure talking to her every single time! Thank you so much for making our stay feel the best Alice!

The room was spacious and amenities well presented. We enjoyed the lovely breakfast and evening treats were thoughtful. Staff was friendly and helpful. As expected, it was a very relaxing stay!

We have mixed views on this Banyan Tree Property. The room and the grounds were lovely and very well maintained, including things for kids to do, however there were some key details lacking which means this property falls short of the standards we expect from Banyan Tree. Firstly the service was quite frosty and not as attentive as it could have been, I know there was a language barrier, but it doesn’t account for everything. Please note I would not put our butler in this category - Teresa was absolutely fantastic and a testament to the hotel. Nothing was too much effort for her and she made our stay very enjoyable. Secondly, the breakfast was very average in terms of quality of food and service. I would expect much better from a five star property. Finally, there was a terrible paint fumes smell at the swimming pool on the final day of our stay. Other guests also commented on this.

Everything is exceptional - the room, foods, amenities, and most importantly the staff! Want to thank especially Maggie at the restaurant, Teresa at the front desk for taking care of us! Thank you all for making our say a memorable one!