Resort Collina d'Oro, Starhotels Collezione

Our recent stay at this so-called 5-star hotel was a complete disaster, all thanks to the outrageous allowance of cigar smoking during breakfast. It’s absolutely baffling that any hotel, let alone one claiming to be of high caliber, would think it’s okay to let guests light up cigars in a communal dining area. The experience was made even worse by the appalling attitude of the staff. When I initially complained about the unbearable smoke, the waiter casually dismissed my concerns, acting as if I was overreacting. When I persisted, he had the audacity to say, “If I work here and have to deal with this daily, so can you.” Seriously? This level of disregard for guest comfort and health is inexcusable. The entire breakfast was ruined. The air was thick with smoke, making it impossible to enjoy the food or even breathe comfortably. The smell clung to our clothes and hair, making us feel sick for the rest of the day. I can't believe I spent so much money to be treated so poorly and subjected to such a toxic environment. Avoid this place if you care at all about your health and comfort. This is far from a luxury experience—it's more like a nightmare. We won’t be coming back, and I strongly advise others to stay away unless you enjoy breathing in second-hand cigar smoke with your morning coffee.

It was extremely loud from a big party and it lasted till past 1am, kids couldn’t sleep at all. Also, complained that the shower smelled like a clogged sewer. If you didn’t close the shower door the whole room would smell. Makes you want to gag and throw up as soon as you walk into the shower.

good

The property itself is stunning, super quiet, beautifully maintained gardens, gorgeous views etc, but the rooms are different story. They falsely advertise double rooms as 32sq m, which is an absolute lie . Our room was barely 20 sqm. Awful beds & even worse cheap bedding linen. We had only 1 pillow each, when we asked for extra pillows the same person who works as a receptionist brought us extra two even more awful quality pillows. The room quality is a real shame otherwise would be fantastic relaxing hotel.

Lovely property in a nice neighborhood above Lugano. Pricey but worth it. Hotel guests should be aware the photo of the structure overlooking the pool and Lake Lugano is not the hotel wing... those are private apartments. Hotel rooms are nice, but they don't have views. Anyway, our stay was perfectly pleasant.

Amazing hotel. Everything is top notch including facilities location and service. Perfect all around. If you can, I highly recommend upgrading to a jr suit with a view. Definitely worth the extra cost. Amazing pool area and beautiful grounds. We loved this hotel.

What a wonderful hotel. Such a beautiful setting and impeccable service. Kudos to the staff for their attention to detail. One of the best hotels I have ever stayed in.

War toll!

A great place to completely shut down from the hectic world. The personal is just amazing and the atmosphere is just from a different world.

We spent some few days in Tessin and our last hotel was the resort Colina d’Oro. The hotel is elegant and location is excellent. The gardens are beautiful and the scenery from the hotel breathtaking. Lots of walking possibilities. Too cold already to swim in the outdoor pool, but it looked also very nice. The room was very clean and the bed very comfortable. During our stay we received complimentary fruit and water, also a small kettle and coffee and tea were available. Breakfast was good with many different choices. The staff in the front desk was very friendly and helpful. The spa area was clean and although not very big, great to relax. The hotel offered a good strategy against coronavirus and plenty of possibilities to disinfect hands, etc. We felt very good and comfortable in the hotel, we are planning to go back again. Highly recommended.

The place is stunning, decor of the hotel is very tasteful and feels exclusive. The pool area is also very beautiful. Service is great and staff are very professional and courteous. Only downside was the gym (on the website it says well appointed fitness center but the quality of the machines is not there, then again if you just need free weights and cardio it's enough) and the restaurant- for the price I expected the food to be amazing - it was nice but a little bistro could have done the same, there was nothing special about it. The hotel is only 15mns drive into Lugano center and there are many walking hiking paths directly from the hotel. There is also a free indoor carpark with 2 charging stations for electric cars. All in all, it's quiet and romantic and i would definitely recommend this hotel.

Really loved our stay. Actual hotel I found to be even better than the pictures. Amazing views, pool, gym, food, staff, room, shower etc all was perfect! Would love to visit again

Really loved our stay. Actual hotel I found to be even better than the pictures. Amazing views, pool, gym, food, staff, room, shower etc all was perfect! Would love to visit again

Amazing place and friendly staff - highly recommend!

Amazing experience! Pool was a gem on those special days and the spa treatments were great! Breakfast could have had some more variety, (pancakes or waffles) but overall we enjoyed our stay very much.

Perfect location, beautiful and peaceful surroundings , a gorgeous and well organized hotel. Will definitely go back

Perfect location, beautiful and peaceful surroundings , a gorgeous and well organized hotel. Will definitely go back

Good place to refresh

Everything was great especially the location and view!

We enjoys our stay a lot at the resort. It's a really beautiful place with stunning views and nature all around. The hotel facilities, the decoration, the food and the stuff friendliness are above expectations. Busy places are only a 15-minutes drive away, where you can enjoy a full-day of shopping, strolling, or staying for the party in the night.

We enjoys our stay a lot at the resort. Its a really beautiful place with stunning views and nature all around. The hotel facilities, the decoration, the food and the stuff friendliness are above expectations. Busy places are only a 15-minutes drive away, where you can enjoy a full-day of shopping, strolling, or staying for the party in the night.

Beautiful setting, which I would have enjoyed more if I had not been alone and if I had a car. Pros: kind staffQuiet, spacious roomTranquil setting Cons:Noisy young children in spa pool (outdoor pool available)Limited menu choices Limited television channels Difficult to get around without a car25 minutes from Lugano center Kitchenette not supplied with dish towel or dish soap

Beautiful setting, which I would have enjoyed more if I had not been alone and if I had a car. Pros: kind staff Quiet, spacious room Tranquil setting Cons: Noisy young children in spa pool (outdoor pool available) Limited menu choices Limited television channels Difficult to get around without a car 25 minutes from Lugano center Kitchenette not supplied with dish towel or dish soap

Staff very friendly and helpful. Beautiful vistas. Winding road to get up to hotel. Clean.

Beautiful view, friendly staff, relaxing spa.

מלון מעוצב לתפארת, חדרים גדולים, נקי בטירוף. צוות הדיב מאוד.

Beautiful peaceful grounds, only a short drive to the town centre, and convenient location to explore the lakes. Good sized room, nice breakfast and excellent dinner.

We enjoyed the hotel magnificent location and the wonderful spa. Swimning in the indoor heated pool while watching the snowfall through the crystal walls was magical. We will come back.

The hotel is heavily understaffed. Nobody has a slightest clue about five stars service. Nobody seems to know his/her role or obligations. Room service doesn't exist; same like there is no concierge or bar. Restaurant has one person to serve guests (btw, we were the only guests for breakfast and lunch).Be careful taking the lift: one of the two to be used is ... a service lift.No minibar. We were, according to night porter/security guy the first people this year ordering something at midnight form room service. Poor guy barely spoke Italian and English.

The hotel is heavily understaffed. Nobody has a slightest clue about five stars service. Nobody seems to know his/her role or obligations. Room service doesn't exist; same like there is no concierge or bar. Restaurant has one person to serve guests (btw, we were the only guests for breakfast and lunch). Be careful taking the lift: one of the two to be used is ... a service lift. No minibar. We were, according to night porter/security guy the first people this year ordering something at midnight form room service. Poor guy barely spoke Italian and English.