Clayton Hotel Cardiff

Having previously stayed at the Clayton in Bristol, I had high expectations for my stay, but unfortunately I was very disappointed. I received a text to say my room was ready and to collect the key from the self-service machine. However, none of the machines were working neither mine nor other guests’ keys would cut so everyone had to queue again to be assisted by reception. Not the best start. After the check-in fiasco, I went up to my room and genuinely felt like I’d been transported out the loft into a 2-star hotel. The room was shabby, dark, and cold. Several furnishings, including the chair and desk, were broken. The air conditioning only blew cold air despite being set above 25°C. The bathroom lighting was extremely poor, with only the mirror light working, and even the hairdryer was snapped in half! Hard to believe this had been missed during checks. To make matters worse, I ordered a sandwich from the late-night room service menu. For £13.50, the tuna mayonnaise sandwich was vile: stale, cheap-quality bread with barely a teaspoon of filling. This was especially disappointing given it took over an hour to arrive. For a 4-star hotel, I expected far better. At £140 per night, this stay was simply not worth the money. I would strongly recommend saving your cash and booking the new Premier Inn opposite, which was only £80.

The bed was extremely uncomfortable and collapsed in the centre. The hotel was extremely noisy with guests arriving back in the early hours, screaming, shouting and pushing eachother into doirs and wall and slamming doors.

Comfortable room and bedding. Good breakfast with variety. Would only have wanted some wholemeal bread and fresh loaves you could cut as I could only find white bread

Very clean, only fault being the lifts wasn’t working. apart from that, great👍

Smart, modern, clean facilities. One lift was broken which was unfortunate. Check-in screen is huge and not very private w. Otherwise, great! in

Room was super,and the staff were very welcing

Great hotel, great location. Another lovely stay.

We had the best stay , our first time travelling as mum and 12 year old for my daughter Xmas pressie. The room was perfect, and we loved the little note left welcoming my daughter and chocs. The pork belly for dinner was just delicious too and the reception and bar staff during our meal were all so welcoming. We really can't rate you higher, and look forward to visiting again

Overall the stay was fine - however our room was placed directly opposite the lift meaning there was constant noise and heavy footfall through the night meaning we did not sleep well nor comfortably with the large amount of noise.

Lovely stay rooms lovely

Nice room and comfortable bed. Unfortunately, you

People around us were so loud & pillows really hard. Didn’t sleep till gone 4:30am.

All to a high standard

Always a lovely hotel

Staff amazing room spotless location great

Dated rooms its just a premier inn with a posh bar and lobby

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Overall, the hotel was good. I barely had any engagement with staff (which was unusual) as I checked in online prior. The hotel room was spacious, clean and had all the amenities I needed. However, the hairdryer only blew cold air and there was a lot of noise from people showering above and/or in adjacent rooms. Check out process wasn’t clear. An email prior said I could check out online but no additional information was provided. These are all minor things - I would stay here again.

Nice room

A good return stay. Its was no problem to leave my suitcase at the hotel in the morning. A 5 minute walk from the train station. I received an email to tell me my room was ready which i think was a good idea..checl in was easy. Room was very clean.clea

Yes to all

Average

This was a totally unplanned trip due to travel disruption. I was tired, frustrated and confused but the reception staff made me feel welcome and relaxed. The room was comfortable and clean.

Tired

Room lovely breakfast best I have had staff very helpful

Good location. View from room was good, decent bed, easy check in and out. Breakfast ok but staff were good.

We had a lovely overnight stay. The bed is a bit small for two of us but the mattress is very comfortable. Also we prefer when shower is movable rather when it’s fixed above the head. Other than that everything was really pleasant. Thank you

Excellent customer service and attentive staff.

Yes

Yes

Everything from the cleanest of the hotel to reception and all the staff they were very very helpful

The staff were friendly. The room size was good however the temperature was too hot for us and we couldn't reduce it with the thermostat.