La Quinta Inn & Suites by Wyndham NE Long Beach/Cypress

No ice machine in 2nd floor towels did not look clean pillow were horrible

Parking was secure

Not bad for the price .... a little noisy with the back neighborhoods. But other then that it was good .

Room was clean and staff was friendly. Shower and AC were not great. The free breakfast was decent enough.

The first thing I do when I get into the room is check the bed. The bed sheets had blood stains on them. I called down to the front desk to let them know. I got a new room, only to be woken up by someone banging on my door at 11:32 pm. Then hearing people outside my door having a loud conversation. I called down to the front desk again only to be placed on hold. Go somewhere else.

The room was very clean. Easy check in. The stuff is friendly.

Room was clean and spacious. A bit worn, but clean! Parking lot seemed quite safe. Somebody dumped their trash outside their car, but it was cleaned up next time I came by. Staff was kind and helpful. I used online check-in, so getting my keys was a breeze. I had requested a room near the lobby or elevator due to my disability, but was top floor, at the far end of the hallway. (No way I could've done 4 flights of stairs in an emergency.) BUT, that was my own fault for not double checking the location when I arrived. (Note: apparently nobody reads the special request part when booking online.)

Check-in was fast and rooms was comfortable and clean. Breakfast was normal with sausages, scrambled eggs, waffles, fruits, 2 type of cereals, milk etc. Housekeeping cleaning every other day, free parking and good convenience location. We enjoyed our hotel stayed.

They can make an extra effort to keep the bathrooms cleaned.

N/A

Nice, quiet room. Lots of restaurants and shopping nearby.

Ray was very professional, patient and most of all kind.

After my checkout I received a text saying that my sheets and comforter had cigarette burns. I don't smoke so how was that possible. They charged me for it. The manager never call me after several requests to talk to him. It was very upsetting to get charged for something you didn't do.

Thanks!

very clean property.

Nice

The breakfast was not good. tThe juice machine was broken. It was hot in room could not get AC to work. The hotel was dark for breakfast.

Bloodstained pillowcases. Trash overflowing in trashcan outside the lobby door.

Good service

Trying to be nice here, but the place was really dirty inside. The floors were dirty. The elevator had the same fries/food/sticky syrup on the floor. The entire two nights I was there, the stairwell, the room was dirty, and shower had dirt marks on it, the floor in the room was quite dirty. The bed, my daughter had to sleep in add yellowish stains on the sheets, dried liquid on the walls next to the bed, just one of the dirtiest places I have stayed before. I’m not a high-end guy, but they weren’t very many clean areas that I noticed. I will say both staff members that work there at night were very nice, and great communicators.

Public areas dirty. The lobby dirty the table the carpet de sheetsbdont feel cryspy clean the towels too. Jacuzy broken.

There were No Towels for My Whole Stay, We asked Every Day (was told no towels) Hair & Band-aid in Shower Drain (shower couldn't drain) When We checked in the Gentleman at the counter said Breakfast was from 7:30-11am No! & Check out is 12pm No! Food for Breakfast was Terrible The Jacuzzi Wasn't Working The Floors in Rooms were So Dirty Walking around the Room Our feet Got Dirty The Last Day We asked for Towels was told They would Bring Some No 45 minutes Still Nothing My Grandson Finally went down to get Some When We Checked Out I Told the Manager of These things He Said Well You did get Towels I Said after My Grandson Came & got them He Said about the Drain Situation He Said I Will get Maintenance to Clean the Drain (what good will that do Us Now) I Have Never had Such a Terrible Experience!

Friendly staff, property needs upgrading, broken tiles, etc. Breakfast was subpar with nothing healthy.

The staff were above and beyond with customer service!

The breakfast was great! The cleaning service did a good job changing out our towels without disturbing our personal property.

Good

Not as pictured

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The manager and staff were very kind and accommodating to us.

We booked a premium room. The furniture was “updated” but in horrible condition, the linens were once white but full of stains. There was no seal on the bottom of the door, so every little noise from the hallway could be heard and vice versa. Despite requesting a crib in our booking and calling 2 hours before arrival, there was no crib when we arrived. And because only one person appeared to be working at the hotel, it took two trips to the front desk and about an hour before we were able to get one delivered to our room. Not impressed.

everything was great

We only had 1 day of housekeeping mind you we were there for 5 days. Also, the key cards would continue to cancel their program and lock ourselves out of the room every single day and we had to go to lobby all the time when arriving to our room. Also, the breakfast was super quick and no time at all for the little ones. It’s a little overpriced for the area but the only good thing about the hotel was that you don’t pay for the parking. Wouldn’t book here again. ( they charged us the deposit fee before we arrived when online it said no deposit was not needed.