Dalesgate Hotel

Clean and comfortable, good breakfast. Would definitely use again.

The 'self check in' is very impersonal, no staff on site at all until breakfast time. There was no evening meal on offer, I had to go to the local pub for food.

economical

Dales gate is in a great location for public transport and had very clean and comfortable rooms, the full English in the morning was excellent

Extremely odd and impersonal as all checkin, room, checkout is through electronic door locks - quite efficient but feels like nobody cares. Did not see a soul from arriving to leaving.

Usual easy check in and excellent breakfast

Self check in via a coded entrance at the rear of the hotel was the first challenge and when we finally mastered this, we realised that the hotel was unstaffed and we were faced with climbing two sets of narrow winding stairs with our luggage (no lift - not mentioned prior). The advertisement for the hotel clearly shows "restaurant". what it doesn't say and what you don't find out until you arrive is that it does not provide any evening meals and there is no bar. The Welcome pack in the room has a printed leaflet advising this and suggests the alternative of the Roebuck Inn which is a short walk from the hotel, which my wife visited, only to find out that this establishment has been closed for some time. With no staff available to ask about other alternatives, we had to resort to getting back in the car (after an already long driving day) to look for somewhere else to eat. This, on a warm spring Saturday evening proved impossible as everywhere was full and instead of a relaxing meal, we ended up over an hour later with fish and chips - not what we had anticipated at all. Poorly advertised with incorrect and misleading information and although the room itself was adequate, not value for money. More information from both Hotels.com and the hotel website should explain the above fully.

Wasn’t too bad very dated

Good value for money

Car park round back of property. Great entrance instructions via email. A bit dated on stairs and hallways. Room was tidy, bathroom dated. Lots of coffee, milk etc in room. Breakfast was great, multiple choices. On the whole a good stay.

The hotel is no way a three star at the very best it only a two star And the communication was very poor as we were not told about a change of room to after we phone management. I Also felt that the sheets on the bed are not clean and we decided not to stay that night because we thought the hotel was so poor

Nice friendly, clean & efficient. Will stay here again. Thank you.

Good breakfast, quiet location

Good base for the area

The hotel was a self checknin and as we booked through a third party(Hotels.com) we disnt get a code to enter. We had to call a tel number on the board outside. After a few dead calls we eventually got a call back and were told the code. Woukd have been a better experience if we had the code. But was ok

Good: Quiet, convenient location, easy parking, comfy beds, really excellent breakfast. Not so good: No-one on reception after 2pm, felt a bit unstaffed (but the breakfast crew were very friendly). Also, WiFi/TV reception was a bit hit and miss (but that's a first world problem, not a biggy).

Once I had worked out how to get into the hotel the stay was pleasant. Room fine with comfy bed. Staff at breakfast friendly and food was good.

We stayed 3 nights, found check in easy as code is last digits of phone number. Room was clean, tidy and cosy, plenty of space. Bed was a little to soft but was ok. Room a little dated but as under new management understand that in time they probably get updated, would hope plug points be closer to beds if renovated. Shame the bar area isnt open as we were down visiting and had to go elsewhwere to meet friends. Carpark ok but the potholes on way in are extreamly deep and had to avoid the van parked end of entrance also. Not so easy to manoeuvre around with the potholes also trying to avoid. Door from carpark into hotel could do with a soft closing spring as from 630 onwards all it done was bang with pwople entering or leaving the building. Breakfasts were delicious plenty of options and enormous helpings, could perhaps offer yoghurt and musili also. Will rebook when returning as good location for our needs and no noise.

Possibly the worst hotel I’ve ever stayed at Arrived no receptionist Called to find no detials sent to access property Finally got into room Room tiny, damaged walls, bed uncomfortable and need to be 5ft to walk around room Overall experience #shocking

When i first arrived at Dalesgate hotel staff seemed nice and pleasant but halfway through my stay thinngs changed and i felt i was no longer welcome and felt really uncomfortable with a stabbing feeling in my chest when walking around the place due to a sudden unfriendly vibe and animosity. Ive also a little Yorkshire terrior who also changed as he felt the atmosphere change around me and was suddenly scared and fearful of the staff. He would often lick his lips in fear and cling tight to me and would tough my face in fear he also felt the sudden bad atmosphere. On 4 occasions i was cold as they was no heating on a night and when i first arrived no problem would turn it on but halfway through my stay they said if my room temperature was hotter than outside i wouldn't feel any heat from my radiator which is rubbish as when its on u feel it as it was funny after the upset on asking it suddenly turned on in full ! This started to happen regularly and 1 manager as they where 3 said if yr not happy with no heating go bye a heater!!! .Thats the hotel job im the paying guest been there for 4 weeks,i pay there wages and its in with the cost. After having word's and telling him straight to so his job correctly i left. Wouldnt recommend as they tell u to buy yr own heater! Also i was refused room service and left till last and when yr paying £74.00 to £180.20 u want it right.

Only a couple of things that let it down 1, was the personal greeting when arriving which did not take place on this visit ( has taken place in the past). 2, Needed the bar open or requested when we came back from the event that we attended , for a nightcap. Otherwise it meet my requirements and I will visit again when in the area if someone answers the PHONE ( the main drawback). Hence only 4stars.

The hotel was ok until i found a dirty sock under the shelving in my rooom , so i checked the bed to.make sure it had been changed yes it had, but the sheet protector was not clean had hairs on it so i put it on the floor,but when i spoke in the morning to a member of staff she sorted the room , the choice of breakfasts was good ,service was good

Decent enough area with buses into town centre if needed or a 20 minute walk. Good parking, clean enough but very basic room. Tea and coffee making facilities. Fairly comfortable bed. Excellent breakfast by a lady who seems to have to run the place on her own. Overall stay totally let down by the fact no hot water was available either on the evening or in the morning so no shower and even the cold water ran at a trickle which in my opinion is totally unacceptable. Spoke to the manager/owner and whilst he apologised did not offer a refund of any sort. Would not stay again as my impression is this hotel is run from a distance and will only get worse in the future as it appears a little run down now.

Nervous about relying on an entry code but it all worked. Our room was at the top of the house under the eaves and there was very little headroom for a person of 6ft 4ins. Had there been a receptionist we would have requested a different room. Breakfast was excellent.

Good hotel and cooks for the many breakfast choices. Need new firmer mattresses for the twin room.

Positives: Competitive price and a good breakfast. No issues with late check-in. Negatives: Some problems with the door code entry but thankfully there was someone to speak to (at 9.30pm on a Saturday night!) so that was resolved quickly. Soft bed and hot room.

Ideally located for my business trip however the shower was terrible on this occasion as no pressure, just dribbled out. No one one site to speak to about it and they must know it was not very good.

Struggled a bit with the door access code system, but once that was sorted everything was great,

The manager was entertaining a creadit to your company .Didn't like no evening meals available.

Front of house was very friendly and chatted to my partner about his car. Made us feel very welcome, room was lovely and clean. Nice quiet hotel that makes you feel relaxed. We brought our dog and she wasn’t bothered by noise at all so that was a bonus.

The hotel needs a little TLC and perhaps renovation, but the staff were incredibly friendly and helpful. The room was ok, but the shower was not very powerful and the tv was super small and quiet.

Fairly convenint for the station, we got cheap taxi great free parking, rooms adequate but beds & bathroom rather small