Marriott Lyon Cité Internationale

Customer service horrible. Reception filters all internal calls. They never answers the phone in the total 7 days I was there. With Expedia then on guided tour. Room safe malfunctioned twice. Switched out safe. I almost missed my tour as I couldn’t get my passport out. Response time horrible. I requested 2 towels for me an my travel partner. Never provided more than 1. I had to run to fitness center to pick up daily. Others received 2 water bottles in room per day per person included. Not mine. I bought water in the store next door daily. I requested extra blanket as the room was cold with the system turned to the max heat. I never received and requested every day. Sis not replace coffee pods for the room. Did not clean room unless I requested at after 6 pm. They would But didn’t take our garbage. It is not the representation of the Marriott brand. They seemed short staffed and employees with no tenure. They didn’t care. I asked to talk to a manager. And that was never connected. I wrote a review to the property directly and did receive a response. That they would talk to housekeeping. It was a silly response that means bothering. They should have credited something back to me.

The access entrance is difficult and people parking blocking the front door for extended time . The service is terrible they take notes for your requests and don’t deliver . Your digital keys to your room keep getting deactivated daily for no valid reason then you need to wait for someone at the reception available to help you .

Loved that there was a beautiful park tight behind the hotel and walking paths along the river

Great if you have business nearby. Not near city center.

The hotel is very nice and the restaurant is excellent: both breakfast and dinner options were very good.

Excellent experience.

Very average room for the price. Would expect more from Marriott. No iron in room and the one they brought me had a short. Large sparks and the whole room went black. Took long time to fix the problem and bring me another iron. I’ll stay elsewhere next visit.

Checked into wrong room, no refills in the bath gels, food trays left on corridor for days, no info on executive room benefits.

Great location for conference. Not near old town, but buses are very close and accessible.

Proximity to the bus stop

Good stay

Hello - we loved this property and will come back. The staff that checked us in - training - were lovely and very helpful. The room was clean and modern. Every staff member was always nice and helpful. The convenience of the restaurant, cafe, etc. was important - also, what a beautiful park to walk through. Very enjoyable and myself and my daughters felt at home. again, thank you!!!

Love the location of the hotel- right at the expressway exit if you're driving into Lyon and convenient local tram connections to city centre. Quiet and tranquil with a huge park and by the Rhone nearby. The property is very dated and seen better days. We were on the 6th floor and it smelled musky with a hint of sewage. Check in and check out staff were very friendly and welcoming.

Rooms very hot. Staff superb.

The property is fine. The reception lady ‘Yasmine’ was so helpful, however all other staff were unhelpful especially the waiters in the open buffet at breakfast. Very rude and annoying.

Very nice hotel!

Very nice stay, close to shops, beautiful park next to hotel.

Good hotel

The ac doesn't work well.

Nice

Very good ambiance Location and access to Lyon center as well as to the congress center are ideal. Overall rating 9.0

Best place to stay

Big room, comfortable bed and good customer service.

Next to public park

Excellent staff. Great location for conferences. Good starting point to walk around the city centre. Nearby riverside park is wonderful. Enjoyed the breakfast buffet. Not good for dinners. Rooms could use a Reno.

Wonderful experience!

Spacious rooms, great nice personnel, next door to conference center and nice night club (no noise from there), easy transport by bus to down town city hall, part dieu, and a nice large park makes it a very good place to stay.

In general, hotel was fine. However, hot water was not coming out properly at the shower booth. I had waited over 10min, but fail to get hot water in the booth. So I had to use the bath tub… and the water supply through the shower hose at the tub was not strong at all.

It was nice.

A very nice hotel, large and spacious rooms, friendly staff, good dining options. A bit out of the way to see Lyon but not overly burdensome.

very good hotel. with all comforts, a lot of space, a great feel, looking new, nice decor, very good condition, excellent location, excellent restaurant and great service. what could be improved: cleanliness, the bathroom door has a hanger inside the bathroom, but I could not use it for my clothes as there were brown stains on the door beneath the hanger.... and the area by the basin was not shiny clean, we could see remains of tartar. overall It was clean really, but not in the details, which is where a difference is expected. Also, it would be appreciated to have some slippers in the room. And real coffee in the breakfast area, as the coffee from the machine is not the best ! As well, the quality and variety of the breakfast could be one step up, even though it already quite good !

Would like more inforrmation regarding restaraunts nowhere but tbe hotel restaurant which was proudly italian offering no french options - dissappointing!!!