Wingate by Wyndham Livonia

Staff was great but there was a broken smoke detector and what may be mold in the bathroom in my room

OK, so for starters I paid for a room that had a Jacuzzi tub I get to the hotel. They tell me that room is not clean and will not be available until someone can come in the next day and clean so we said OK so he ended up giving us the most basic room but never gave me any discount or anything and then me and my girl get to the room and the lock is completely busted off the door and the door open completely from the outside, so the lock didn’t help and the chain latch was busted off there was also no bathroom door at all in the room my girl was so scared. She had me put stuff in front of the door just so she could sleep. I found that so crazy that my girl had to deal with that. I told the guy that was working about it. He said that there was nothing that he could do at that time because he was the only one there and they were full. There was no other room he could put us in and he couldn’t give us our money back. So we stayed in the room, uncomfortable and dreading the whole night.

Clean.

Location great, closeness to restaurants

Room had spiders, the sinks both had black stuff coming out of them and the air didn’t work so me and my girlfriend went baking in our room until we got sick, breakfast was nasty and the water machine also didn’t work.

Nice room and staff.

Checked in and switched rooms 3x…each one had mold, no hot water, and rooms that looked like they hadn’t been cleaned in weeks. I walked out and went to another hotel. Complete waste of money.

Refused my stay. Told me to leave

Breakfast options were not great. I appreciate the housekeeper as she was sweet. However, the young black gentleman was not friendly and was quite rude in how he spoke to guests.

they over charge my card after i left

Got to hotel late after traveling and was told that the hotel had canceled our reservation as as of a month ago they no longer work with Hotels.com and we would have to get with Hotels.com to get refund. They said because hotels under prices rooms, but amazingly Hotels.com rate was the same rate as on hotels website. Also hotel was unclean, people in cars in parking lot right by front door smoking weed and blasting music. Trash on ground. Clerk terrible understanding of English.

I liked the location.. what went wrong was when I arrived , they didn’t accept the expedia reservation.. I needed to do an in site one which made me and my family delayed.

Claiming they no longer accept Expedia reservations, they made me pay a second time. Then they failed to verify this blunder with Expedia customer service, so I ended up paying twice. The room was overpriced to begin with. DO NOT TRUST THESE GUYS!

The staff was kind and helpful. The property is old and outdated.

Not acceptable

The staff was excellent,I’m doing a trip August 2nd til 7th hope price good and they have room 322.Taking my husband on a Anniversary trip

Ton of dust on fixtures, no hot water,refrigerator warm

The property itself is of poor to average cleanliness. The condition of the property is poor, so many things to fix and update. Upon arriving, the tv in my room did not work (I was told this was a problem in other rooms also), but they did send maintenance to fix it. Later, when I was trying to take a shower, the spout flew off. I was originally told there were no open rooms to switch to, but when the maintenance and cleaning guy messaged his supervisor of what happened, they were able to switch my room. The room had burnt out bulbs and the door key did not always work, making me have to go get it rekeyed (as I was waiting for mine, another guest had the same problem). Breakfast on Saturday morning was well stocked, but when I went down on Sunday morning at 9am, almost nothing was left, not even coffee. I told the front desk about it and was told "ok, I'll let them know when I see them." There were several employees walking around the office and kitchen area, but no one replenished anything. I was told the hotel is getting new owners and there is a consideration to tear it down. I think at this point they should just do that. I will say the staff at the property the night I arrived tried to accommodate me as best they could.

If you are considering booking this hotel, DO NOT do it. From the moment we entered this hotel we had issue after issue, some inconvenient (key not working, no waffle batter or milk for our cereal at breakfast), some annoying (marijuana smell pervading lobby and hallways—despite the girl at desk spraying air freshener before her shift change), and some unsafe ( gym in basement full of mold) and downright gross ( bedsheets not clean and full of hair, bugs, etc.,). When we asked for a new set of sheets we were looked at like we were speaking a foreign language. I asked when the room would be cleaned and was told that housekeeping comes every day. I was told to leave the gross sheets and comforter outside of my room because I didn’t want them in the room….10 pm that night they were still there. Our room had not been touched. So much for “housekeeping”. Sadly we were unsurprised by this. We would have changed hotels if possible but we were in a group including kids and the hoopla involved in that would have taken up our first day…but hopefully this review will save some others from suffering the same fate. I cannot imagine that Comfort Inn would want their branding on this dumpster fire…and honestly shame on Expedia for listing them also. We are not picky about a hotel being updated and/or fancy, and this was low priced, but is a modicum of cleanliness too much too ask? Apparently so.

Very outdated like it's never been remodeled. Very dirty, musty. Leaks are everywhere. Some rooms have both fridge and microwave, other exact same rooms have one or none. Everyone complained about something. The staff just doesn't care although some are very nice. Towels are so worn out, they have no threads. Furniture is scratched. Surprisingly bad experience at Comfort Inn.

Quiet, comfortable and safe!

I did not have a good experience. I understand old places but towels were not completely cleaned, should've been thrown away, television only one channel, bucket full of water under sink, hair found in tub and tub looked under construction and there was a phone but didn't work or had a cord to it. I got another room, which was a little better, still TV one channel and no fridge or microwave.

Horrible

My stay here was the worst stay I have had in a long while…I was here for 3 nights and the rooms were never cleaned because house keeping never came; there were roaches in the bathroom including the showers and I did not get any towels replaced until my last night of stay. This is not service.

the coffee maker was broken

Front desk staff was very nonchalant and off-putting. Seemed to have an attitude because my key card wasnt programmed correctly as if that was my fault. Hallways were extremely warm. Bathtub was not thoroughly cleaned.

It was great; however this Comfort Inn said it was closing its doors this August because of outdated & old welcoming furniture.

Not a great experience! First, room i reserved was given away and i got a handicap room. Second, no towels at all in the bathroom. Third, the coffee maker was broken ( power switch was completely missing, how does that go un-noticed?!) Plus side bedding looked and smelled clean. My suggestion is to spend a little more money and stay somewhere else. I myself will not be returning.

traveled recently out of state for graduation in this area. could not check in at 4 p.m. saying room wasn't ready. no big deal we did paperwork and returned at 9 after visiting with family and having dinner. we were exhausted and looking forward to rest. we went into our handicap room and bed was stripped but unmade, no linens for bed or bathroom. Toilet was disgusting and floor was even soiled. The person at desk tried to be helpful but the other handicap room was not made up. he ended up finding me linens. I made our bed up and cleaned the bathroom with bleach wipes that I carry in my car. 3 clerks that we interacted with said they would tell manager. We never heard from the manager and saw no adjustment in our bill. Not a good experience.

First the closet had blood or soda all over the wall. The ironing board was trash. The carpeting in the hallways was worn out with holes. The beds were clean, bath and room carpeting was clean. The breakfasts were minimal. We were overcharged. We booked and have confirmation for 6 days but charged for 7. Comfort Inn politely took care of the extra charge (thank you). Property needs some maintence work. Maintenance staff promptly and courteously fixed the TV. While not perfect, we would stay here again. However, I don't think we will book with Expedia.

We had a very wonderful experience with the hotel very clean nice bed was comfortable overall a great night

I’ve stayed here many times. They need a make over/ remodel. It’s getting very tired. The receptionist was lounging in a chair, until she sees you need something.