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Best Western Plus Hotel Carlton

Top rated by guests

Executive Room, 1 Queen Bed, Non Smoking, Balcony | Minibar, in-room safe, individually decorated, desk

Room amenity

Executive Room, 1 Queen Bed, Non Smoking, Balcony | Room amenity

Executive Room, 1 Queen Bed, Non Smoking | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Executive Room, 2 Twin Beds, Non Smoking | Minibar, in-room safe, individually decorated, desk

8.2Excellent

(908 Ratings)

"Very friendly and helpful staff, very close to the Hauptbahnhof (main railway station) but also walkably close to the medieval town centre. Highly recommended."

Alexander

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(908 Ratings)

Hotel in Annecy

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Lakefront hotel with a 24-hour front desk and a bar
A bar/lounge, a snack bar/deli, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk, and free newspapers are onsite.
Best Western Plus Hotel Carlton offers 55 accommodations with minibars and espresso makers. Each accommodation is individually decorated. 26-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Best Western Plus Hotel Carlton

Air conditioner

Internet / Wifi

Laundry

TV

Wheelchair accessible

Map of Annecy

city location on map

Nearby attractions

Cascade du Rouget

Muséum d'histoire naturelle

Musée d'Art et d'Histoire

Le Hameau du Père Noël

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.2Excellent

(908 Ratings)

"Very friendly and helpful staff, very close to the Hauptbahnhof (main railway station) but also walkably close to the medieval town centre. Highly recommended."

Alexander

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(908 Ratings)

Hotel in Annecy

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Annecy

city location on map

Nearby attractions

Cascade du Rouget

Muséum d'histoire naturelle

Musée d'Art et d'Histoire

Le Hameau du Père Noël

Available Rooms

About this hotel

Lakefront hotel with a 24-hour front desk and a bar
A bar/lounge, a snack bar/deli, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk, and free newspapers are onsite.
Best Western Plus Hotel Carlton offers 55 accommodations with minibars and espresso makers. Each accommodation is individually decorated. 26-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Internet / Wifi

Laundry

TV

Wheelchair accessible

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.2 / 10.0

Excellent(908 Ratings)

5.0 / 10.0

Very comfortable stay beautiful room. Staff very accommodating.

5.0 / 10.0

Beautiful hotel, wonderful location, great service, loiovely breakfast

10.0 / 10.0

Very friendly and helpful staff, very close to the Hauptbahnhof (main railway station) but also walkably close to the medieval town centre. Highly recommended.

5.0 / 10.0

Amazing experience from the start at the concierge desk with Jose. Great personality, professionalism, friendliness! Ask him for a map of suggested areas of interest and unsafe areas of the city, and ask him for "staff's pick" of restaurants. It is extremely helpful. All staff members were friendly and helpful, but Jose went above and beyond expectations! Hotel is conveniently close to train and bus station, and popular tourist attractions.

5.0 / 10.0

The hotel was in a perfect location as it was very close to the train station

5.0 / 10.0

I really liked my stay here. It was very close to the train station. Super clean and elegant.

3.0 / 10.0

Hotel is ok for a short stay. Very small rooms but that was known. Good aircon and location. Shower has no door and water goes all over the bathroom (which is tiny). Also no conditioner or proper hair shampoo just a shampoo/shower gel combo.

10.0 / 10.0

Wonderful Hotel!!

4.0 / 10.0

Friendly staff, good location

10.0 / 10.0

We enjoyed our stay very much. Very friendly and updated hotel

8.0 / 10.0

Hot water temperature was barely sufficient.

8.0 / 10.0

Nights were were quiet.

10.0 / 10.0

wonderful service at reception.] Juan is a TREASSURE...SUPERB GENTLEMAN!!!

10.0 / 10.0

Friendly service!

4.0 / 10.0

Air conditioner is not working in April

5.0 / 10.0

All staff lovely and very helpful. Really comfortable bed. Great room and location. Would definitely stay again.

5.0 / 10.0

Excellent service and very clean

4.0 / 10.0

Everything fine, with one small exception. The coffee for the Nespresso machine in the room wasn't refilled from one day to the next.

10.0 / 10.0

Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.

10.0 / 10.0

Very confortable, always very clean, the location it is very nice and accesible to the town. And good breakfast

6.0 / 10.0

The hotel was nice but driving to it was a horrible experience. The room was kind of small. There was an oversize TV mounted on a wall so that it overhung the wall. My wife hit her head on it quite hard when she bent down to pick up something on the floor. Poor choice of set and location

5.0 / 10.0

We parked at the multi storey across from the hotel which was really convenient. The hotel is in a great location for the town and lake. Very easy walking both day and evening. We arrived a bit early and the lovely lady at reception booked us in with a slight upgraded room. The room was lovely. Beautifully decorated and presented. We didn’t eat here but overall a great hotel. I would definitely recommend this hotel.

5.0 / 10.0

Perfect

10.0 / 10.0

Very good location , anything bigger than a Skoda Octavia will struggle in their very secure underground parking, very tight

10.0 / 10.0

Staff are exceptional and welcoming

10.0 / 10.0

Staff is exceptionally kind especially Jose ❤️🙏

10.0 / 10.0

Fantastic location so close to the train station as well as restaurants and all the sights in Annecy. Very walkable and convenient. Nice property and clean, renovated rooms with excellent AC. I received a balcony as well which was not expected. Staff very friendly and helpful. Would definitely stay again!

10.0 / 10.0

Great location, room a touch small but adequate and the most comfortable bed of our entire 10 day trip. Underground secure parking a bonus. Good spread at breakfast.

4.0 / 10.0

Location is perfect, within steps from Old Town. Room interior is brand new but a bit small, especially the bathroom.

10.0 / 10.0

Close to bus station

5.0 / 10.0

Great location, clean and updated

8.0 / 10.0

Everything was within easy walking distance. Cleaning staff was exceptional. Friendly and efficient. Pillows were too firm. Too big. And there was no ability to access A/C and it was too warm at night. The small room was heated too much by the in room refrigerator.

1.0 / 10.0

Terrible cold impersonal service - unhappy faces when you ask for information, like you bothering them. Huge disappointment- I was looking for “Best Western space and comfort “ . Room looks like super small and not comfortable. I expected brand quality, but hotel hardly qualifies for its stars. On top of that they shut the whole electricity supply exactly at 11 am when you check out. Wow!

6.0 / 10.0

The room is very small considering it is 4 star hotel

10.0 / 10.0

Super

10.0 / 10.0

Lovely staff! Within walking distance to old town. Spacious room. Parking on street or in parking garage is right next to hotel, right next to train station as well.

8.0 / 10.0

Awesome location right by train station and the old town of Annecy. Tons of shopping, restaurants, and walkable to lake locations. Great spot and great hotel. Clean rooms, Euro size, but very well run.

10.0 / 10.0

Great location and staff is very friendly and helpful. Great location - close to the bus/train station, grocery store and lots of shopping.

5.0 / 10.0

Great hotel with an excelent Customer Service. From Dimitri by e.mail and front desk Gwen and Karen they go the extra mile to make you feel welcomed. Nicely decoreted rooms, comfy beds and ammenities. By the way,highly appreciate the upgrade and the balcony overlooking the square! Breakfast is deliciuos, up to a 5 star hotel with fresh bread and pastry, quality and regional products including champagne. Will be back for sure! Merci beaucoup.

10.0 / 10.0

The staff were wonderful, especially Virginie. The breakfast buffet was superb.

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