Red Roof Inn Louisville East - Hurstbourne

This property is not safe for women traveling alone. When I checked in, there was a woman doing heroin in the parking lot. The door to the room appeared to have been kicked off the hinges at some point. There were brown stains all over the mattresses and bedding. When we went to use the toilet, the toilet seat fell off in our hand. I was only in the room for approximately 10 minutes before I took the keys back to the front desk in tears saying that we couldn’t stay there and checked out. I was told I would be refunded. The following day I called the hotel, they proceeded to cuss me out, tell me that I was not checked out and that I still had a room and I would not be getting a refund despite being told the day before that I would be and that I had checked out not 10 minutes after I had checked in. I requested to speak with the manager and was told, word for word, “she’s standing right next to me and she doesn’t want to talk to you.” The amount of health violations at this hotel is absolutely absurd. I will be speaking to a lawyer as a result of my experience and mistreatment here.

I mean it was good for what we paid. It was dirty but no bed bugs or roaches which was great. We had a dog and the staff knew and opened our door and let our dog run around which I wasn’t very happy about. We asked for towels cause we got two towels for five days for two people they said they had no towels so we used the same wash rag for five days. But it was cheap for LTL.

Not recommend

The positive-Good location, grounds were a little messy, but overall good for a pit stop and place to sleep and shower. The Complaints- room smelled pretty musty and we only got two (rather thin) towels with 3 of us staying.

Good vibes for my fist time and only night in Kentucky!

Baby Spider infestation in room 153, No Microwave, No Fridge,

Physical plant a bit worn. Shower curtain wouldnt stay closed due to it sagging and tub drain must have been clogged as it took forever to drain after shower. Was a little surprised about $50 damage deposit. Usually they just take your credit card info for that, not actually charge it and keep it that long.

The area was good , restaurants and convenience stores around .

Room was clean, beds weren’t very comfortable, bathroom was small

Bugs in the room and smelled horrible

Great to have fresh towels and made beds when we returned from a busy day. Very clean room and floors. Thank you

Friendly staff

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Always a lovely stay well worth the price.

The staff was very helpful and accomodating.

Management was responsive to our needs. Cleaning staff did a nice job.

Great property

It was dirty. It was hair in the bathtub that was supposed to be cleaned. It smelled really bad.

Everything was horrible my daughter got sick and no one has responded to me that I had to go home due to my sick child and I need my 2 nights refunded

Not the cleanest place outside and curb appeal is lacking. Our room was showing wear and tear on the furntiure where it shouldve been replaced long ago. The bed sheet appear to have some staining and the bathroom door knob didnt fit properly. The hole for the knob was showing at the top and wouldn't close without extra pressure. The bathroom was so small that the door swings within 1-2" from the toilet, making it difficult to step in and use the restroom or take a shower. The app isnt allowing tovadd photos to show these experiences.

Always my go to when in town

Not bad just woke up to ants everywhere

The staff was friendly and helpful. The room was clean with a microwave and mini fridge. The AC worked well but the room had a light mildew smell.

They are staff that works there

Odd smell in the room, there was stains everywhere for example on the bed, bathroom was in a terrible condition, q big and old AC that made a terrible sound. The standard was low and not worth the price.

The mini fridge froze. Everything, the front door was bent, and didn’t close properly, The hairdryer didn’t work, the television did not receive any local channels at all. So we couldn’t even watch the news or weather forecast.

I was charged a pet deposit despite not traveling with an animal. We repeatedly told the front desk that we did not have a dog, and they said they needed to charge us the $80 deposit since we were staying in a pet designated room (????). We were assured that we would receive the deposit back. We didn’t. We received $50 back from the $80. Considering that upon check in, the front desk clerk made it a point to say “I own this hotel so you can’t even contact corporate about me” , even though we never said anything to warrant such a statement. After that was said, we kinda figured we’d be ripped off, so it was no surprise when we were. Oh well. The city was nice, the location of the property is choice (you’re about 15-20 minute from everything!) All in all, spend an extra $10 and stay across the street.

Maintainance is good & room is also clean but only the thing is no lock for bathroom door felt unsafe.

NA

NOTHING! Horrible staff.

Convenient location, easy accessible, rooms are starting to show wear. The rooms were clean and well stocked. Had problem with parking in front of my room due upper level guest parking in spot. Desk clerks were curtious and polite Overall satisfied with my stay, plan on stay next year if able.

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