Best Western Plus Miamisburg-Dayton Suites, Banquets & Hotel

There was bugs in our room. Outlets didn’t work. Only one towel in the room.

Dingy.

No clothes hangers in room. Had to ask twice to get some delivered. No house keeping. Asked two days, but no one came. Trash piled up. No grab bars in shower. Not safe for me. We stayed there two years ago and it was better then. What happened?

When we arrived to our room we did not have any form of towels at all. Nothing. During a two day stay we were only given one towel and one wash cloth. Numerous requests to various employees were made for replacements. Those requests were never met.

Friendly staff

Staff was ok. Very deserted hotel not many customers or staff present. Outside landscape was not kept up over grown weeds and grass. Rooms were clean very limited tv channels. Back door was left open instead of card to unlock . Smell of marjuana noted around back of building and stairwells.

Equipment broken sofa, air conditioner

This is the 3rd time I have stayed here in the past 5 years. This time the property appeared run down. Weeds in the flower beds, spattered paint on windows. in the room, the couch was worn and cushion sank into the framed of couch and the toilet constantly ran until I shook the handle.

This is an excellent hotel. Friendly staff, modern, spacious rooms and quiet. Good value.

This location was nice but the sofa was crap. Easy fast check in and check out.

Clean

Property dirty and bed linens were wrinkled and I was concerned that they had been previously used. Automatic entrance door stuck and didn’t open smoothly. Hallway carpet was dirty and tv remote was dirty. Overall dirty experience and will not stay here again. Certainly a surprise and not up to the Hilton standards that I expected.

Had a good 2 night stay while visiting family. This is what I expected for a 3 star hotel in this area at this price point. I felt very safe. It was very quiet. Friendly staff. WiFi and TV worked the whole time. Room had microwave and frig which held all my stuff and heated up my leftovers. AC worked. Bathroom looked recently updated. Room was clean although sofa and desk and coffee table had signs of age/damage from use. Bed was comfortable. Plenty of lamps/lights. Could walk to restaurants but nothing was super close. Mall is across the street.

Not sure what the overall problem with this hotel was. I expect high quality from a DoubleTree and it was not available with this hotel. The high point was the food in the Bistro - outstanding to the point that we ate there twice. I suspect the hotel was under new management and possibly after some renovations. It seemed that many of the staff were training. They also seemed to be short staff, especially for cleaning rooms. Our room was missing some items and the couch bed was extended when we checked in. I am a CPAP user and the bed lamp sockets did not provide enough voltage to power my CPAP. A staff member had to come to the room, pull the mattress back, and then reach under the headboard to plug my CPAP. Ice Machines only on 2nd and 3rd floor and 2nd floor was inoperable. We were on 1st floor. Possibly the worst mattress we have slept on in years. Landscaping was almost non-existent. I would not recommend this hotel.

Work sleep work. Friendly service

It’s a little outdated. Beds weren’t comfortable. Curtains wouldn’t close all the way. The people that worked there were very kind.

Hotel was not able to find my reservation..

M

Way overpriced for that place, front door won’t open to the lobby, none of security doors close/lock at night, stained bedding, handles gone from dressers, paid for bfast thru a app, they give me a bill at bfast for $30, on there ads on app says free bfast and the bfast sucked. On the app you can “message the property” as long as u don’t expect a reply, And when u checkout the desk clerk will email your receipt, still waiting.

We arrived for a four day stay in a king suite. There were no linens for the pull out sofa and only 2 pillows on the bed. We spoke to the front desk employee who explained there were none left but he would see what he could do. He managed to find us sheets and a blanket that was damp and unusable. There were no more pillows but he told us to come back and ask again the next day. We asked and the two employees we spoke too said they would find them and bring them to our room. When we returned that evening we still did not have any pillows in addition our trash had not been emptied or towels replaced. There was no sign stating that they should be saved or how often housekeeping came. We went back to the desk to ask for towels and the pillows. We were again told there was none, we said ok and said we would just go buy some at Walmart and then he said he would find us some. He did manage to find two more. The next day again the trash wasn’t emptied or towels replaced, we asked the front desk and they told us we wouldn’t receive housekeeping until day 4 and that it was doubletree’s policy unless we requested it. So we did. They did come the next day but only emptied one of the trash cans and still only left 2 towels. It was clear that they were in the middle of a remodel of some of the rooms. There were pieces of painters tape left in our room and the hot and cold water were backwards in the shower.

Outside of property was dirty

Not sure I would rate this a 4 star hotel. The bed was nice and overall it was clean. However, the outlets on the lamps by the bed did not work (no resistance when I put a plug in it) and no outlets on that side of the room. Toilet was leaking all night and when I asked for it to be addressed, it was still leaking on the last night. The pullout couch was not comfortable at all and with is raining the whole time we were there, there was a drip coming from outside my window the whole time. The staff was very friendly and helpful especially the bar/restaurant. All in all an okay place but not worth the money.

On the positive, I slept comfortably. Other than that, the shower took a while to warm up to luke warm. This hotel charges extra for breakfast and even though I paid in advance, they didn't have it on file. Coffee bar wasn't maintained either. To top it off, the automatic opening door got stuck as I dropped off my key to leave. For the price, I'd recommend another hotel. The one across the street is MUCH nicer.

The restaurant was closed and nothing on this app said that. We chose it because it said breakfast was included. No change in the price for that either. Otherwise it was nice

Needed something quick, this was available. Nice place.

Staff were friendly and accommodating. The parking lot had debris that we had look out for to avoid punctured tires. They did disclose that they are under renovation.The initial perception of our room was ok however there were some issues: 1.) The base of the toilet it was hard to determine whether the stain or fecal matter. I did inform staff of this and they stated that they attempted to clean this but was unable to remove. 2.) Which turned out to be the biggest inconvenience/discomfort was the bed because of the lack of support. The mattress literally bows inward causing it to feel similar to a bean bag chair/hammock. Not sure if the issue was the coils in the mattress or the box spring/frames. 3.) We brought our own personal pillows and when we returned to our room they were gone after housekeeping straightened the room.

I love this hotel I always go here for a relaxing day

Light fixtures not all working and missing light bulbs

The front desk person was Bert professional and helpful. Although we had to change rooms because the first one was a connected room that had a loud dog barking, we still had a pleasant stay.

We loved our King Suite. It was perfect for what we needed fir our stay.

We had stayed here about 3 years ago and it was fine. The room was not clean, no hairdryer, no working phones and just run down. New owners? It's a blemish on the Hilton name.

My room was so much better than I was expecting! I did have trouble with the cold water, it was a trickle in the bathroom sink and my showers were pretty scalding. I did mention it to the front desk but it did not get fixed during my 4 night stay. I did find a dirty sock and a washcloth under my bed in the first night along with some trash that was still there when I left. Otherwise I found my room to be fantastic. Star was friendly and helpful.