Kaila Na Ua Resort

We stayed at the Oceanview treetop suite. Many reviewers had commented on the steep climb to reach it, so we expected it. We arrived before check-in time and Shanelle welcomed us, allowed us to leave our stuff, gave us suggestions of where we could eat, and later contacted us to tell us that our room was ready. We found our luggage already in the room, which was very good of her. Shanelle also gave us a card for the local bus and explained how it would work. The day we left, she booked a taxi to Sigatoka for us. Shanelle was friendly and helpful. The office had books for guests to borrow or exchange, and some games The view from the room was absolutely amazing! and hearing the sound of the ocean, the birds, the wind. My husband loved the pool and the kayak. I was happy enjoying the view.

Low water pressure and very little hot water the whole time. We didn't have any hot water on Sunday morning, and no water at all on Monday around lunch time. These issues were later fixed, but they did cause us some inconvenience. The reception / office seems to be open only on limited times during the day. I would guess 9-2, but there is no sign specifying the hours. Contrary to what stated on the resort guide in our room, the resort website, and the Booking.com website, there is no "Shared lounge/TV area" or DVDs. There were no movie nights when we were there. Would be nice to have: life jackets for the kayaks a minimum of salt, pepper and oil for the kitchen

We felt welcome the entire time by everyone

Rox, Warren and Shanelle were incredible hosts, and we absolutely loved our stay! The great location, gorgeous gardens and stunning view were what led us to book, but then finding that we had the pool pretty much to ourselves, and also the run of bikes, kayaks and snorkelling gear was a welcome bonus. Our room was wonderful, and we’ll definitely be back!

No food supplied

Cleanliness