Park Hyatt Jakarta

Attentive staff who were willing to go the extra mile to see to our requests being met. E.g. breakfast staff was careful with my special order, usher on Level 23 was jern to accommodate me and brought me to The Library and made sure I was comfortable with the choice of corner to do my work. She even suggested that I could help myself to the welcome drink and snack located on the other side (Check-in counters) if I wanted to.

During my first day, I did not know where to go after exiting the lift on Level 23. There was not any sign to point me to the Check-In counters. Instead, a staff needed to guide me there. What if the staff was helping other guests when I exited the lift? A simple signage should help.

Hotel is amazing and always loved it… they have however made some sad downgrades

Breakfast had a massive downgrade compared to all my previous stays. Really a shame as used to be exceptional. Pool closes at 8pm… which is too early… worst part is they now lock off the whole area. So you can’t even sit outside and enjoy the evening.

Amazing breakfast, great facilities, amazing staff, beautiful room with view of the central Jakarta

Somehow we got a room with a thin wall and we heard a loud music in the middle of the night from their bar/club at the top floor. Maybe because our room was located directly underneath it.

The staff were exceptionally friendly and helpful throughout our stay. They went out of their way to assist us as we were both unwell. The breakfast buffet is also something special.