The Byke Heritage Resort - Matheran

The ambiance, facilities are all good

Food was a big letdown

Breakfast, Lunch and dinner were excellent. Food quality is very very good. Breakfast has many options. Evening entertainment programs were good. There are many activities for kids. My kids enjoyed them

Only problem was dinner time is 8:30 pm. This is very late. There were 2 kids with us of age 11. They felt hungry and at 7pm only option to eat is maggie. At least make sandwich at 7 pm

Very spacious heritage property Very grand layout full of vibrant natural beauty

Rooms need refurbishing

The hotel's well placed in terms of access to the viewing points. The buffet at dinner was good with additional stations with Pani puri and potato chaat. With High Tea consisting of tea and a snacks, and lunch and breakfast all inckuded it is good value for money.

Yhe hotel is really tired, and needs a good deep clean and a paint refresh all over. The pool was only a third full of water and needed a good clean.The games room had packs of bottled water stocked in a corner and everything needed dusting and cleaning. Our bedroom fan and air-conditioning unit also needed a really good clean; they were very grimy. One pillowcase was dirty and the towels were threadbare and could.do with replacing. There was one member of staff on the grounds who welcomed us and showed us the 1700s bungalow on site but all other staff were either silent and/or perfunctory. The man at reception was neither warm nor welcoming