F-Hotel & Apartment

Clean and excellent staff

A room without a window

Rất sạch sẽ, đầy đủ tiện nghi

Phòng hơi nhỏ

Good position, good value and good staff

No breakfast provided

The reception, management, security, and most housekeeping staff were kind and helpful during my stay. I especially appreciated that the management and front desk teams coordinated to let me check in earlier than the official check-in time, which was very helpful.

However, I was disappointed with several issues in the room. Similar to another room I stayed in at this property, the room was advertised as soundproof, but it was still very noisy. I could clearly hear traffic, motorcycles, and constant honking from outside. The listing also advertised kitchen amenities, but there were no pots or pans available, which made the kitchen setup impractical for actual cooking. There was an oven, microwave, refrigerator, and electric kettle, but without basic cookware, the kitchen felt incomplete. The bathroom shower also caused inconvenience because water from the shower head kept getting onto the floor outside of the shower area, so I had to clean the floor every time after showering. Another major issue was water leakage from the ceiling whenever it rained. There were leaks in multiple areas, with the most severe leak near the window. When this first happened late at night after 11 PM, there was no housekeeping or front desk staff available for me to ask for a proper cleaning towel, so I used one of the room towels to soak up the water from the floor. Naturally, the towel became dirty. When I later exchanged it for a clean towel, the heavier-set female housekeeper had an unpleasant attitude and addressed me as “mày,” which is a very rude and rude, low-class, dismissive, and insulting way to speak to a guest in Vietnamese.