Wonderful Villa With Private Pool and Spa At Encore

Very good lication and house in good condition

Fabulous villa. Extremely spacious and very well set up for a large group. Pool is beautiful, super warm in July. Silvia, owner replied super quickly to a few questions we had. Would definitely recommend and return

The house is great for a girls weekend. Each of us had our own bedroom and private bath. The backyard was a great place to hang out and enjoy the weather and the pool.

Let me first start by saying this is a beautiful home, nice neighborhood. Very comparable to my home life. I was excited for my family first trip since Covid. When we arrived the pool was dirty, I made contact with the host. Pool guy never showed up to clean the pool, several bugs and debris present from a storm that had just passed through and Styrofoam balls from a broken pool toy. My husband got out as much as he could so that my daughters could swim. Florida temps are nearly 100°, the air is set to 74 (which is controlled by Orange Properties) which left the home luke warm our entire stay. It also takes a while for the water to get hot (which I also called about), it must be left running for some time to heat up. We still made the best of the trip simply because we loved the home and the neighborhood. Once I arrived home I was accused of stealing THIRTY towels. My family travels with our own linen, always have. Orange literally accused me of taking essentially every towel in the home, when we barely used 5. That was an insult, especially because of the amount we paid to stay on this property. My advice to future stayers COUNT EVERYTHING and report it to the host. This put a huge damper of what was my family's 1st trip since Covid. I was truly insulted by this. Orange made no apologies, and were very matter of fact when I called about it. I never make habit of using community towels and have always taken my own even at 5 star location. My entire family was left offended because we followed every rule to the T, taking care of this home as if it was my own. We kept everything clean and replaced everything we touched. Learning experience, as I will now count and photograph everything I see from this point forward. Doesn't feel good to be called a thief.