Casa Graziella con Terrazza Panoramica by Wonderful Italy

Bella casa in ottima posizione nel centro di Ostuni.

Pavimento sporco e polvere sui mobili. Assenza di corrimano su scala interna pericolosa tra primo e secondo piano. Climatizzatore non funzionante.

TUTTO PERFETTO..

NULLA

The location is quite good and convenient.

It is a bit cold in the apartment and the beds are not very comfortable. The communication with the host is really bad. We had no warm water at the apartment and there was no response to our messages to the host about the situation. It was not possible to take a shower with warm water and it is cold in the apartment without heating. We planned to stay for four days, but had to move out one day earlier with no other choices. ---------- The host responded and expressed their sincere apologies. They would do internal review and improve the situation.

The property itself is absolutely lovely! A charming old house, tastefully decorated, clean and with a beautiful terrace that made our stay very enjoyable.

The communication with the host company was frustrating and, quite frankly, baffling. Despite completing the check-in process via portal, I kept receiving daily automated reminders to check in via WhatsApp, email, and Booking.com messages. After finally asking them to stop, the company instead began repeatedly messaging to confirm our arrival time - even though I had already submitted it on said portal. After several back-and-forth messages, we settled on a 30-minute window for an agent to meet us. After yet another message from the host to confirm the time on the day of arrival, we were informed (last minute) that they were running late due to another check in, and we ended up waiting outside for 45 minutes. I completely understand that delays happen, but in that case, why not offer a key box for flexible arrivals instead of bombarding guests with messages for days beforehand while still not being able to turn up as agreed?