Hyatt Place St Augustine Vilano Beach

Very nice clean, comfortable hotel . Near the beach and a supermarket.

The hotel still felt brand new. We were able to check in early which was great for us. The bar upstairs was wonderful and we visited it twice as well as Michaels, which was delicious.

We were in room 249 and a palm branch was in the balcony with us as we tried to sit outside. We tried to push it away to no avail. It really needs to be cut back.

If they warn you about the valet parking, they just kind of pop that up on you. You should know before you pay.

The location was great a short drive over the bridge to old town St Augustine. A regular shuttle would be a great addition - can be shared by all the hotels at the location. Rooms very spacious . Great breakfast and excellent standard of decor in the lobby and dining room. Has a very roomy and luxury feel.

The room we were allocated was on the third floor. As soon as we got to the room we could hear running water - like rain coming from the corner. Notified reception and a maintenance person who spoke little English was sent up. He could not figure out where it was coming from. Changed our room to next door and the water sound was even worse a little later on- like a torrent of running water almost every 15 mins. From the bathroom toilet flushing sound very loud and regular sounds of pulling furniture. At that time no other room available. In the morning at reception we complained again as we got very little sleep and were told that there is a roof top bar above us she said she could not move us to the available room without manager permission. Manager refused the room change and lied that the bar would be shut now until we checked out- it was open- we stayed five nights- complaining each morning about the disturbance but nothing was done and we were not offered a room change or reimbursed. Do not get a room in the third floor, maybe it’s only some rooms under the rooftop bar above -I don’t know- unless you are a very heavy sleeper!!!