Royal Poinciana Stay

Only thing was trying to figure out the tv.

None

it’s very good

O

Nice quiet home with kitchen access

Lack of anyone present to handle check-in. Took a long time via cell phone back and forth to settle security deposit concerns and get access via a pin code. Deposit should be collected via Booking.Com at payment time and access pin sent immediately with a text message. Hide and seek with room keys is kind of weird too...all in the interest of not paying personnel to care for guests. Best solution would be to find a long term renter willing to handle check ins in exchange for a lower rent.

decent location, comfortable bed, locks on doors, cleanliness, ease of self-check-in

Poor communication from the host - I attempted to contact the host with questions/concerns but was unable to speak with anyone or get a timely response. I had to contact Booking.com directly, or find a way to send a message through the Booking app, both of which were a hassle. If you are running a business, I should be able to call you and speak with a human being. Communication needs to be improved drastically. I requested an early check-in, which was denied. Check-in time was 4pm, which I thought was too late anyway, so an “early” check-in would not have been significantly early in the day, and could have been accommodated easily. No towels were provided in the bathroom, which was not specified during booking. Only one outlet in the bedroom, which was occupied by the lamp and the tv, so not ideal for charging multiple devices. I had to unplug the lamp just to charge my phone. Overall, I think the price is a bit steep considering the facilities and the location.