Chalet Blue Mountain 3BR & 3BTH Walk-in to Village

The house itself was nice. It is very close to the Blue Mountain village (5 min walk)

The communication and treatment from the host. The properly listed a heated pool as one of the amenities. Unfortunately the gate to the pool was closed. I informed the host and first I was told I was wrong (which I wasn't - the hosts then admitted it), I had to find out the number of the property management myself to try to get it sorted out. I was told by them the pool would not open for another couple of weeks. Additionally, BBQ facilities were listed, but no propane was left at the property to use the BBQ, and the garden table was broken (a leg was missing). Despite these issues, the host insisted there was nothing wrong. I had to contact Booking.com for support to receive a partial refund. Had the host tried to help, none of this would have been an actual issue, but the host's attitude made the experience regrettable.

Location was great and it was clean and had a full kitchen with all you need to cook

So many broken things. Patio door and screen door handles broken. Dead batteries in the entry key pad. Patio table missing a leg and was propped up with chairs . Broken outside light and screws scattered all over the patio . Propane tanks for bbq was completely empty .

Loved the location and how big it is... some of the stuff were broken though so i took a photo of the some of the stuffs that were broken just in case we were asked. Because we had an experience where they blamed us...aside from that everything was great.

~ummm some of the kitchen tools were scattered in every drawer... my family stopped me from organizing it...(OCD) ~ some of the towels still had lint on them and is one of the items i took a photo of because it had a huge rip hahah don't think you could use that one. ~i couldn't reach anyone with the number that was on the email...but that's fine...i just wanted to say thank you and that we were leaving the property.

We stayed here over the weekend with family and had a moderate overall experience. The property was generally clean, well-equipped, and in a nice location. However, there were several areas that need improvement.

The pool was not clean, which was disappointing for the whole family — especially the kids who were really looking forward to using it. We also noticed some spiders on the walls and encountered large flies in one of the bedrooms, which made the stay a bit uncomfortable. In terms of upkeep, the place could benefit from some maintenance. Several window blinds were either missing or not functioning properly, affecting both privacy and comfort. These small but noticeable issues impacted the overall quality of the stay. While the space is functional and has potential, I wouldn’t describe it as a luxurious stay. With better maintenance and more attention to cleanliness, this property could provide a much more enjoyable experience