Oaklands on 9th

Great location, clean and pretty, just nice for 1-2pax staying.

Staff was not friendly and not available to help. It literally took me a few hours to finally get in touch with someone through booking.com, which their customer service sucks too. I had to reach out to 3 different agent to finally have a solution to it.

It is beautiful, clean and luxurious.

I do always prefer when a staff member is onsite but I had great communication through the online chat option so there was no issue.

The room was very clean and the location was exceptional. It was extremely peaceful and the check-in process was fairly easy.

The bed was a little hard, the pillows were cheap, needed additional towels for my five night stay, and the fridge was not completely clean.

For a small studio it felt homey and had a small kitchenette with dishes/utensils; however , no way to cook other than microwave. There was a very large table where a small couch would have been more appreciated as there was only one chaise to sit on. We loved the old building, the big windows and all the historical photos and the architecture of the Oaklands. It was walking distance to restaurants bars and shops in downtown MPLS.

We had difficulty with the PAID parking as people were parked in our spot when we arrived at night and then the spot they wanted us to park in would have blocked others because we had a truck. The whole parking process was confusing and frustrating. The code to get in the back door where we parked did not work on two occasions during our stay. After calling we were told we could enter with same code in the front; this was inconvenient and should have been relayed ahead of time. The walls are thin so we heard our neighbors TV when trying to sleep. It’s a given that you will hear the outside city noises since the property is in downtown area. We were double charged for our stay and it took calls to booking.com and to the property directly to get credited the $500 we were over charged.Booking.com did not respond in 48 hrs as they stated they would then when I followed up with them they just asked for the same info we had already given them. I then contacted the property directly and was able to get refunded quickly. However, this caused issues for us as $1000 was taken out of our account that we were not expecting. We booked the property through booking.com but the property also has a reservation process where you have to reenter your credit card info and this is what caused the duplicate charge.