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MainStay Suites Oakbrook Terrace - Chicago

Lobby or reception

Bedroom

Bedroom

Bedroom

Bedroom

7.4Good

(51 Ratings)

"VERY GOOD"

Verified guest

Don't miss out! Price and availability may change

7.4 / 10.0

Good(51 Ratings)

Hotel in Oakbrook Terrace, IL

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

About this hotel

MainStay Suites Oakbrook Terrace - Chicago is located in Oakbrook Terrace, within 17 miles of United Center and 19 miles of Willis Tower. This 2-star hotel offers a 24-hour front desk and free WiFi. The hotel has family rooms.

Amenities at MainStay Suites Oakbrook Terrace - Chicago

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Dishwasher

TV

Gym or Fitness Center

Family friendly

Map of Oakbrook Terrace, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.4Good

(51 Ratings)

"VERY GOOD"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.4 / 10.0

Good(51 Ratings)

Hotel in Oakbrook Terrace, IL

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

Map of Oakbrook Terrace, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

About this hotel

MainStay Suites Oakbrook Terrace - Chicago is located in Oakbrook Terrace, within 17 miles of United Center and 19 miles of Willis Tower. This 2-star hotel offers a 24-hour front desk and free WiFi. The hotel has family rooms.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Dishwasher

TV

Gym or Fitness Center

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.4 / 10.0

Good(51 Ratings)

100% verified reviews

8.0 / 10.0

I would stay there again if I am in the area.

Breakfast was very good. Bottle of water at check in was a plus. Friendly staff. Comfortable bed.

There was no hair conditioner.

7.0 / 10.0

Good place to stay - not children friendly

I am grateful for the front desk staff who made check-in easy; Diane was helpful, friendly, and thoughtful. The breakfast area was clean, and the staff were nice. Overall, - 4 adults- our stay was comfortable. We were in town for an event and spent minimal time in our two queen-bed suite. There's plenty of shopping and restaurants nearby.

They do not have a pool since it's under construction. The room lighting is very dim, with only one nightstand lamp and a small desk reading lamp so not a great space to do laptop work. The suite layout is very cramped, with not much space to move around. The kitchenette area is about two feet from the bed. Also, they do not have an outdoor sitting area, and the layout between the two hotels- Sleep Inn and Mainstay is awkward, so we use the exterior exits to go to the breakfast area which is located on the Sleep Inn side of the facility. The breakfast was the same on the two days we were there, and it was so-so.

7.0 / 10.0

Needs control of parking lit

Very noisy outside. There were people congregating out in the parking lot and bouncing a basketball, very disrespectful.

4.0 / 10.0

Disappointing

Location: You must have a car to get anywhere from this hotel, except for Costco, which is about a 15-minute walk away. This is helpful if you're staying in a room with a kitchenette and want to eat healthy. Otherwise, there is absolutely no way to walk, run, or exercise outside—the hotel is surrounded by big roads with few or no crosswalks. The whole area is not designed for pedestrians, which wasn’t obvious when I chose the location based on Google Maps. Breakfast: Standard offerings: scrambled eggs, coffee, sausage, cereals, yogurt, fresh apples and oranges, etc. Exercise Room: The gym has a good set of dumbbells, but only one stationary bike. The air conditioning/ventilation is very poor, and there’s a strong smell of cleaning chemicals. Room Cleanliness: I wish the floors were cleaner. I found heaps of pubic hairs in the corners of the room—truly disgusting. Windows: I wish I could open the window. It is designed to open, but it’s bolted shut. Kitchenette: The fridge is large, but the kitchenette lacks basics like a salad bowl, a kettle for boiling water, and even table spoons. This makes it quite limited. Suggestion: If providing these items by default isn’t possible, please make them available upon request. I asked for a salad bowl at reception, was told it would be brought the next morning, but it never arrived. Management: The managers seem to care—I saw someone (looked like the manager or owner) talking to guests at breakfast and handing out QR codes for reviews. However, my request for a salad bowl was ignored. Smoke-Free Policy: Although the hotel claims to be smoke-free, the corridors often smelled strongly of smoke throughout my 6-night stay. No action was taken. Housekeeping: My room was never cleaned or attended to during my entire 6-night stay. I ran out of rubbish bags and kitchen towels, which was unpleasant.

10.0 / 10.0

I LOVE STAYING AT THIS HOTEL. THE HOTEL IS CLOSE TO EVERYTHING. THE STAFF IS GREAT!!

VERY GOOD

NOTHING

5.0 / 10.0

Staff needs improvement.

The normal things, beds, shower, place to cook, big refrigerator.

The staff and the manager. I spent alot of money and I don't feel like I was treated like a customer. Staff kept knocking on the door. One housekeeper knocked and entered while I was nude unfortunately.

2.0 / 10.0

Bad

Eggs were ok. Otherwise poor

Too much to list including no ice in machine, roaches,lousy soap, no coffee ("I don't want know how to make it "!!!

1.0 / 10.0

TERRIBLE. They owe me money !

Terrible.

Terrible.

1.0 / 10.0

horrible

the day of my stay I was notified I wouldn’t have my kind size room that I booked in advance also there was so many ants in the bathroom … all over the sink … no lightening in the room

ants in the bathroom

7.0 / 10.0

my stay was pretty decent overall. The location was convenient and easily obtainable. I did not like the miscommunicatio

I like the location.

I did not like the miscommunication of the staff.

4.0 / 10.0

The rooms were OK. Hotel was dirty stuff was not gorgeous or helpful.

The staff was very rude and unprofessional, not helpful, and the Corredor‘s were filthy, dirty

The human interaction, the receptionist and housekeeping are very unhelpful

10.0 / 10.0

My stay was

The hotel is very clean and smells great. Breakfast was hot and delicious. Nice customer service! Will visit again.

Nothing!

7.0 / 10.0

Nice location and staff, but wouldn’t stay there again.

The location and the SleepInn side.

The smoking, the Mainstay Suites side, and the location of the room. we were looking right across at another room. We were moved to the SleepInn side due to all the weed smoking going on, and I am so glad we were.

3.0 / 10.0

dirty and loud. would not stay here again

good location

check in process took 45 minutes and the staff did not seem to know what they were doing. at one point a guest checking in went behind the counter and checked herself in because she worked at another hotel and was familiar with their system. room was not very clean and walls are VERY thin. also fyi signage out front is for “sleep inn” not mainstay suites so I wasn’t even sure I was at the right place before getting to the desk and being told I had to wait in the OTHER line right next to him because that’s the Main Stay side.

5.0 / 10.0

Passable

I was fine

Terrible noise by other guests for way too long into the morning

10.0 / 10.0

Would recommend to anyone. Staff was nice and people were overall nice.

Close to plenty of restaurants, entertainment and stores

everything was awesome

8.0 / 10.0

The stay overall was nice, comfortable, and relaxing. The breakfast was fresh and free of charge. The parking was free

The property was clean. The staff was very flexible and helpful. The parking was free, free breakfast, and a kitchen inside the room. It was also affordable and reasonable pricing.

The only thing I didn't like was extra charges taken off my card without prior notification.

7.0 / 10.0

mediocre needs suit’s updated asap

staff really tried to accommodate for guest

the pool was closed !it there but had no water it smelled mildew the wall were stuffed the shower had brown spots at the top and the room could of been more cleaned and smell better with a pool with water in it that was weird

5.0 / 10.0

The bed was very comfortable

Location was good. Close to shopping and restaurants.

The quality of the room was poor. Whoever did the remodeling did a poor job. Apparently no one inspected the work or just didn't care.

10.0 / 10.0

Exceptional

they did an extra charge on my card for some reason

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