MainStay Suites Oakbrook Terrace - Chicago

Very noisy outside. There were people congregating out in the parking lot and bouncing a basketball, very disrespectful.

Breakfast was very good. Bottle of water at check in was a plus. Friendly staff. Comfortable bed.

There was no hair conditioner.

I am grateful for the front desk staff who made check-in easy; Diane was helpful, friendly, and thoughtful. The breakfast area was clean, and the staff were nice. Overall, - 4 adults- our stay was comfortable. We were in town for an event and spent minimal time in our two queen-bed suite. There's plenty of shopping and restaurants nearby.

They do not have a pool since it's under construction. The room lighting is very dim, with only one nightstand lamp and a small desk reading lamp so not a great space to do laptop work. The suite layout is very cramped, with not much space to move around. The kitchenette area is about two feet from the bed. Also, they do not have an outdoor sitting area, and the layout between the two hotels- Sleep Inn and Mainstay is awkward, so we use the exterior exits to go to the breakfast area which is located on the Sleep Inn side of the facility. The breakfast was the same on the two days we were there, and it was so-so.

Location: You must have a car to get anywhere from this hotel, except for Costco, which is about a 15-minute walk away. This is helpful if you're staying in a room with a kitchenette and want to eat healthy. Otherwise, there is absolutely no way to walk, run, or exercise outside—the hotel is surrounded by big roads with few or no crosswalks. The whole area is not designed for pedestrians, which wasn’t obvious when I chose the location based on Google Maps. Breakfast: Standard offerings: scrambled eggs, coffee, sausage, cereals, yogurt, fresh apples and oranges, etc. Exercise Room: The gym has a good set of dumbbells, but only one stationary bike. The air conditioning/ventilation is very poor, and there’s a strong smell of cleaning chemicals. Room Cleanliness: I wish the floors were cleaner. I found heaps of pubic hairs in the corners of the room—truly disgusting. Windows: I wish I could open the window. It is designed to open, but it’s bolted shut. Kitchenette: The fridge is large, but the kitchenette lacks basics like a salad bowl, a kettle for boiling water, and even table spoons. This makes it quite limited. Suggestion: If providing these items by default isn’t possible, please make them available upon request. I asked for a salad bowl at reception, was told it would be brought the next morning, but it never arrived. Management: The managers seem to care—I saw someone (looked like the manager or owner) talking to guests at breakfast and handing out QR codes for reviews. However, my request for a salad bowl was ignored. Smoke-Free Policy: Although the hotel claims to be smoke-free, the corridors often smelled strongly of smoke throughout my 6-night stay. No action was taken. Housekeeping: My room was never cleaned or attended to during my entire 6-night stay. I ran out of rubbish bags and kitchen towels, which was unpleasant.

VERY GOOD

NOTHING

The normal things, beds, shower, place to cook, big refrigerator.

The staff and the manager. I spent alot of money and I don't feel like I was treated like a customer. Staff kept knocking on the door. One housekeeper knocked and entered while I was nude unfortunately.

Eggs were ok. Otherwise poor

Too much to list including no ice in machine, roaches,lousy soap, no coffee ("I don't want know how to make it "!!!

Terrible.

Terrible.