Dollywood village condo - perfect mountain getaway for all

The stay at Briarstone Lodge was comfortable for a family vacation over Thanksgiving weekend. Available accommodations made cooking Thanksgiving dinner and all other meals as easy as being at home and more affordable for a large group.

When I first saw this rental at Briarstone Lodge Condo 13E I wasn't expecting to bring such a large group. When I saw the pictures and read how many it slept we invited more to come with us. We arrived after hours and had a bit of trouble finding our place and was not so thrilled with parking but once we got inside I really liked it!!! Our unit was so spacious and had plenty of beds and more for our party of 12....though it slept 18. Everyone had room to spread out and each family had their own space. Loved the kitchen and dining arrangements as we cooked several times and were able to find everything we needed with kitchen supplies.Based on linens visible I did not think we had enough for our group and called after hours office but was soon informed that back bathroom had a linen closet with all bath towels and wash cloths in it. Went by office the next day for Passport items with free tickets since I forgot to print them off. Was assisted for the second time by Chris, who was friendly and courteous and I found out he was the same one who had booked my reservation for me!! He was wonderful with the reservation process and sending me the information I needed to complete reservation via email. We thoroughly enjoyed our stay and liked the location as Dollywood is practically across the road from these condo's and we saw the fireworks at night. Would stay here again and was pleased with amenities, heated pool on grounds, ping pong at pool site, outdoor volleyball and fire pit. We really liked all there was to do here at this one spot. We all agreed we would stay here again. Had a great time. Our unit was a little dated in furnishings and we could hear every move made above us in the other unit because we were on the ground floor but we didn't let that stop us from enjoying our stay.

Very hard to find anyone for any kind of complain. office was close for two days and we didn't have garbage bag or paper roll. we have to go walmart to get some. everything else was fine. They are very poor in communication before your stay. I have call for information.

The Lodge was beautiful with easy check in and check out, but there was poor communication with what the company expected of my group until AFTER I had given half the deposit. Once I had already paid about $900 I was then told that I was not old enough to rent the property without a sponsor and that the deposit is nonrefundable. I was then emailed every day for weeks as I searched for the sponsor that was required. Once we arrived, our beds did not have sheets, our fire safety box beeped for two days before maintenance came to check on it, and our trash was not picked up for the entire week we stayed. While, I appreciated the privacy, I did not appreciate the lack of communication and services considering the amount we paid to stay there. I would advise any future renters to ask MANY questions before they book a room because they will not be able to get their money back once they have booked.