Vinhomes Metropolis Hanoi Apartment Hotel

Instalações, conforto e Localização

Dificuldades de acesso e contato com o proprietário

Căn hộ đẹp, tiện nghi đầy đủ!

phòng mới, rộng, tiện nghi, dưới tòa nhà là trung tâm thương mại nên muốn mua gì cũng tiện. vị trí trung tâm nên book grab cũng nhanh chóng dễ dàng

cần bổ sung thêm thùng rác ở 2nhà vệ sinh để gia đình có thêm con nhỏ có chỗ vất bỉm

Good location, right next to Lotte shopping mall, UN and embassies; Lobby staff was nice; Good washing machine & dryer; Nice playarea in the 3A floor; Good layout and enough space; Active communication from the host before payment;

Facial recognition only worked for two people even though registration was done for all 4 adults; The apartment had beds for 6 people but no dining table chairs or dishes, spoons/mugs, etc. We bought our own. Even though there was an apartment hotel there was no hand soap and we bought our own toilet paper after the first roll; Some places were dirty (we didn't dare use the ceiling fan because it was so dusty); No information was provided ready-made, we had to know to ask for everything what was included in the price and what was not. there were no instructions inside the apartment about anything (about the services of the house, how to deal with trash, cleaning the apartment, etc.); The swimming pool is not part of the services, although it said otherwise on the Booking page. We complained about this to Booking after the coordinator said that the house rules prohibit the use of the pool by shorter residents. After complaining to Booking, we received access cards for the pool within a couple of days; As nothing was said about cleaning, when the cleaner wasn't around for the first 7 days, we asked about it and were told that it had to be agreed separately and the price includes cleaning 2-3 times a week. But they only cleaned the floors & toilets, and for our seperate request they came to change the sheets the next day; Payment only in cash(?)