Santa Lucia Maccarese - Residenza Agricola

The most delicious omelet I’ve ever had at a hotel was served for breakfast! The restaurant is of very high quality—we really enjoyed the food! The garden and pool are fantastic; it’s a shame we didn’t get to enjoy a swim due to the weather.

The waiter who served us a couple of times at dinner does not live up to the restaurant's standards!

Unexpected delight and quite charming. We arrived after a long travel day to this beautiful oasis which proved to be a wonderful respite. We were greeted warmly on arrival and enjoyed a delicious dinner in the garden, and slept really really well.

Beautiful property with amazing food, staff and surrounds

Nothing!

The property was beautifully designed, with lovely outdoor furniture, plants, etc. The pools were really nice and the garden round the back was also so lovely and tranquil. The food we ate at the restaurant was tasty and we also liked the breakfasts.

We felt the service was quite lacking. We didn’t get much info when we arrived (it would’ve been helpful to know the basics e.g. when breakfast was / how it worked, how to book in for dinner if we wanted to, what food they offered at lunch time, how to get around if we wanted to leave the hotel, etc.). Additionally, it was rare that any of the staff would come over and ask if we wanted refreshments whilst we were sat by the pool, which seems very unusual and meant we were having to get up and find someone to ask. This is fine, but it was often the case that no staff were really around so it was difficult to find someone. Similarly, when we had issues with the room (key card stopped working multiple times + light switch broke), we often found there was no one manning reception (despite being within the claimed opening hours). Again, this meant either having to wait around until someone came back or walking round the hotel trying to find an employee. The room itself was nice, but we were surprised that there was no wardrobe/drawers despite booking one of the garden rooms. This meant we had to live out of our suitcases. There were also 2 cigarette butts in our garden area which were not ours (we don’t smoke). Finally, it was a shame that the restaurant wasn’t a bit more flexible with catering towards vegetarians. There were only a couple of vegetarian main dishes on the menu, so I was rather limited in what I could eat. Most restaurants would typically offer to make something up, even if very simple. We didn’t get that here.